Chatwoot Development & Integration
Custom extensions, API integrations, and seamless embedding into your system landscape.
Standard software often covers 90% – we close the last gap. We develop Dashboard Apps, connect Chatwoot with your tools, and automate workflows.
Our Development Services
From API integration to complete custom solutions – we cover the entire spectrum.
API & Interface Integration
We make your systems talk to each other. Whether REST, GraphQL, or webhooks – we connect software with your CRM, ERP, or identity provider.
- Bidirectional data synchronization
- Third-party system connections
- Custom webhooks & event handlers
- Legacy system integrations
Custom Middleware & Logic
Often data formats from System A don't match System B. We develop middleware that sits in between, transforms data, and controls processes.
- Transformation layer (ETL)
- Data stream validation
- Caching layer for performance
- Microservices architecture
Embeddings & Custom Apps
Want to use software features in your own intranet or customer portal? We embed software headlessly and build custom UIs around it.
- White-label integration
- Custom dashboards (React/Vue)
- UI extension via plugins
- Mobile app customizations
Automation & Bots
Save manual work through intelligent automation. We develop bots and scripts that handle tasks automatically.
- ChatOps & slash commands
- Automated reporting
- Workflow orchestration
- Trigger-based actions
Customer Experience Integration
Chatwoot is the open-source challenger to Zendesk and Intercom. The clean API architecture enables integrations that would be impossible or expensive in proprietary systems.
Agent & Client APIs
Chatwoot offers two API worlds: Client APIs for custom widgets on your website and Agent APIs for backend control. We use both for seamless CX.
Webhook Events
Every conversation, every message triggers events. We use these triggers to push data to CRM systems or call external AI services for analysis.
Dashboard Apps
We extend the agent interface by embedding your internal tools (order overview, user details) directly via iframe into Chatwoot's sidebar.
Concrete Use Cases
How we implement Chatwoot development in practice.
E-Commerce Deep Integration
Support agents can't see what the customer ordered in chat.
A dashboard app loads the order history live from Shopify/Magento based on email address and displays it directly next to the chat window.
AI Auto-Responder & Triage
Too many inquiries outside business hours.
Middleware intercepts new messages, sends them to an LLM (OpenAI/LocalAI) with company knowledge, and generates a response. Status is set to 'Bot-Answered'.
CRM 2-Way Sync
Leads from chat must be manually transferred to CRM.
As soon as a chat is tagged 'Sales-Lead', our service automatically creates the contact in HubSpot/Salesforce and saves the chat transcript as a note.
Development with Foresight
Update-safe, scalable, and secure – why you should trust us with your development.
Update-safe (No Core Hacking)
We don't modify the open-source software's source code. Instead, we use official APIs and plugin architectures. Your installation remains updatable and maintainable.
Full-Stack Expertise
We understand not just the code, but the infrastructure beneath it. Our developers know how queries affect database performance and how to build scalable APIs.
Modern Tech Stack
We use modern, type-safe technologies: React, TypeScript, Node.js, Python, Go. Plus PostgreSQL, Redis, and Docker/Kubernetes for infrastructure.
Security by Design
Every line of code is written with security in mind. Input sanitization, secure authentication (OAuth2/OIDC), and compliance with data protection regulations are standard.
Our Tech Stack
How We Work
From requirements to go-live – transparent and structured.
Analysis
We review API documentation, analyze your requirements, and identify optimal integration points.
Architecture
We design the solution: middleware, plugin, or script. Data flows, interfaces, and security concept are defined.
Development
Agile implementation with code reviews, automated tests, and continuous coordination. You see progress in real-time.
Deployment
Integration into your CI/CD pipeline or hosting on our infrastructure. Documentation and training included.
Planning a custom extension?
Let's get technical. We'll assess feasibility and effort.
More Services
Discover all Chatwoot services from WZ-IT.
Industry-leading companies rely on us
What do our customers say?
Let's Talk About Your Idea
Whether a specific IT challenge or just an idea – we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Trusted by leading companies
Timo Wevelsiep & Robin Zins
CEOs of WZ-IT