Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
Trusted by leading companies
About Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
As a self-hosted solution, you retain full control over your data while benefiting from a mature, scalable platform that grows with your business.
WZ-IT & Chatwoot
We install, host and operate Chatwoot for your company - either on our secure, GDPR-compliant infrastructure in Germany or other locations, as well as on-premise in your own environment.
With 24/7 monitoring, enterprise support, backups and professional maintenance, we ensure maximum availability and reliable operation of your Chatwoot instance.
Real-time Live Chat
Communicate directly with your customers through a modern chat widget that seamlessly integrates into your website and provides real-time notifications.
Multi-Channel Integration
Unite all communication channels - email, WhatsApp, Facebook, Twitter, Instagram, and more - in one central platform.
Smart Automation
Boost efficiency with automatic responses, routing rules, and scheduled actions that handle repetitive tasks.
Team Collaboration
Enable seamless collaboration with internal notes, mentions, and shared inboxes for optimal teamwork.
Detailed Analytics
Gain valuable insights through comprehensive reports on response times, customer satisfaction, and team performance.
Custom Branding
Customize chat widgets, email templates, and workflows to perfectly match your brand identity and processes.
Seamless Integrations
Connect Chatwoot with your existing tools like Slack, Zapier, Shopify, and many more for a smooth workflow.
Native Mobile Apps
Stay productive on the go with native iOS and Android apps that provide all essential features anywhere.
AI-Powered Features
Leverage artificial intelligence for sentiment analysis, automatic translations, and intelligent response suggestions.
Ticket Management
Convert conversations into structured tickets and track them with priorities, tags, and custom statuses.
Comprehensive Reports
Create detailed reports and dashboards for performance analysis and continuous improvement of your service.
Enterprise Security
Benefit from encrypted communication, role-based access control, and comprehensive audit logs for maximum security.
Chatwoot in Action
Experience Chatwoot in Action
See how simple and efficient Chatwoot works in practice. From installation to productive use.
Enterprise Managed Hosting
Enterprise Grade
Open source enterprise-ready for productive workloads
Why Enterprise Managed Hosting?
Open source software for business-critical processes requires professional maintenance, continuous updates, and enterprise-grade support. With our Chatwoot Enterprise Managed Hosting, you get the necessary infrastructure and support to reliably operate open source in production environments. Backups, SLAs, telephone support, and personal contact - so you can focus on your core business.
Installation on Your Infrastructure
Looking for a custom solution?
We also offer customized Chatwoot Enterprise solutions for your specific requirements. Contact us for an individual quote.
Industry-leading companies rely on us
What do our customers say?
Sonja Aßer
Data Manager, ARGE
"With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated) "
Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)
We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)
WZ-IT set up our Jitsi Meet Server anew - professional, fast, and reliable. (translated)
Over 50+ satisfied customers already trust our IT solutions
Let's Talk About Your Project
Whether a specific IT challenge or just an idea – we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Trusted by leading companies
