Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
Trusted by leading companies
About Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
As a self-hosted solution, you retain full control over your data while benefiting from a mature, scalable platform that grows with your business.
WZ-IT & Chatwoot
We install, host and operate Chatwoot for your company - either on our secure, GDPR-compliant infrastructure in Germany or other locations, as well as on-premise in your own environment.
With 24/7 monitoring, enterprise support, backups and professional maintenance, we ensure maximum availability and reliable operation of your Chatwoot instance.
Real-time Live Chat
Communicate directly with your customers through a modern chat widget that seamlessly integrates into your website and provides real-time notifications.
Multi-Channel Integration
Unite all communication channels - email, WhatsApp, Facebook, Twitter, Instagram, and more - in one central platform.
Smart Automation
Boost efficiency with automatic responses, routing rules, and scheduled actions that handle repetitive tasks.
Team Collaboration
Enable seamless collaboration with internal notes, mentions, and shared inboxes for optimal teamwork.
Detailed Analytics
Gain valuable insights through comprehensive reports on response times, customer satisfaction, and team performance.
Custom Branding
Customize chat widgets, email templates, and workflows to perfectly match your brand identity and processes.
Seamless Integrations
Connect Chatwoot with your existing tools like Slack, Zapier, Shopify, and many more for a smooth workflow.
Native Mobile Apps
Stay productive on the go with native iOS and Android apps that provide all essential features anywhere.
AI-Powered Features
Leverage artificial intelligence for sentiment analysis, automatic translations, and intelligent response suggestions.
Ticket Management
Convert conversations into structured tickets and track them with priorities, tags, and custom statuses.
Comprehensive Reports
Create detailed reports and dashboards for performance analysis and continuous improvement of your service.
Enterprise Security
Benefit from encrypted communication, role-based access control, and comprehensive audit logs for maximum security.
Chatwoot in Action
Experience Chatwoot in Action
See how simple and efficient Chatwoot works in practice. From installation to productive use.
Chatwoot Installation & Einrichtung
Professional installation on your infrastructure – on-premise, cloud or hybrid
On-Premise
In your data center
- Installation on bare-metal, VM or Docker
- Optimal performance configuration
- Integration with existing Active Directory/LDAP
- SSL certificate & reverse proxy
- Backup strategy & monitoring
- Security hardening following best practices
- Documentation & training
Cloud Installation
AWS, Azure, Hetzner & more
- Installation on AWS, Azure, GCP, Hetzner
- Terraform/IaC setup (optional)
- Kubernetes or Docker Compose
- Auto-scaling configuration
- Load balancer & CDN integration
- CloudWatch/monitoring setup
- Cost optimization & best practices
Enterprise Setup
High-availability setup with comprehensive security and compliance features
- High-availability cluster setup
- VPN access (e.g. WireGuard, NetBird, Tailscale)
- SSO integration (e.g. Keycloak, Authentik, Azure AD)
- Multi-factor authentication (MFA)
- Audit logging & compliance
- Disaster recovery plan
- Custom security policies
- Dedicated contact person
Security & Secure Access
Secure access and access control for your installation
VPN Access
WireGuard, NetBird or Tailscale
SSO Integration
Keycloak, Authentik, Azure AD
Multi-Factor Auth
TOTP, WebAuthn, YubiKey
Firewall & Hardening
Fail2Ban, Rate Limiting, IP Whitelisting
Secure Access via VPN
We set up secure VPN access to your installation – ideal for remote work and external employees.
- Zero-Trust Network Access (ZTNA)
- Encrypted connections
- Easy client setup for all devices
- Centralized access management
Supported VPN Solutions:
What's Included in the Service
Full-service installation with no hidden costs
Chatwoot Development & Integration
Chatwoot is the open-source challenger to Zendesk and Intercom. The clean API architecture enables integrations that would be impossible or expensive in proprietary systems.
Agent & Client APIs
Chatwoot offers two API worlds: Client APIs for custom widgets on your website and Agent APIs for backend control. We use both for seamless CX.
Webhook Events
Every conversation, every message triggers events. We use these triggers to push data to CRM systems or call external AI services for analysis.
Dashboard Apps
We extend the agent interface by embedding your internal tools (order overview, user details) directly via iframe into Chatwoot's sidebar.
Concrete Use Cases
How we implement Chatwoot development in practice.
E-Commerce Deep Integration
Support agents can't see what the customer ordered in chat.
A dashboard app loads the order history live from Shopify/Magento based on email address and displays it directly next to the chat window.
AI Auto-Responder & Triage
Too many inquiries outside business hours.
Middleware intercepts new messages, sends them to an LLM (OpenAI/LocalAI) with company knowledge, and generates a response. Status is set to 'Bot-Answered'.
CRM 2-Way Sync
Leads from chat must be manually transferred to CRM.
As soon as a chat is tagged 'Sales-Lead', our service automatically creates the contact in HubSpot/Salesforce and saves the chat transcript as a note.
Enterprise Managed Hosting
Enterprise Grade
Open source enterprise-ready for productive workloads - we run your applications with highest security standards and enterprise support
Why Enterprise Managed Hosting?
Open source software for business-critical processes requires professional maintenance, continuous updates, and enterprise-grade support. With our Chatwoot Enterprise Managed Hosting, you get the necessary infrastructure and support to reliably operate open source in production environments. Backups, SLAs, telephone support, and personal contact - so you can focus on your core business.
Installation on Your Infrastructure
Looking for a custom solution?
We also offer customized Chatwoot Enterprise solutions for your specific requirements. Contact us for an individual quote.
Interested in Chatwoot?
Good choice – we'll help you get started or with operations.
Manage Your Stack in the Customer Portal
As a Managed Service customer at WZ-IT, you have access to our exclusive portal: Monitor your infrastructure in real-time, schedule maintenance, request quotes, and get direct support – all in one central location.
- Real-time infrastructure status
- Reschedule maintenance windows yourself
- View complete access logs
- Direct support without detours
Frequently Asked Questions about Chatwoot
Everything you need to know about Chatwoot
Chatwoot is an open-source customer support and communication platform that allows companies to centrally manage customer conversations from various channels. All conversations come together in a shared inbox.
Chatwoot supports website live chat, email, social media, and messaging services like WhatsApp, Facebook Messenger, Telegram, Twitter (DMs), and more — all collected in one dashboard.
Yes — Chatwoot offers a customizable live chat widget that can be adapted to your website with colors, language, and branding. Visitors can chat directly and support sees the conversation in the shared inbox.
Yes — Chatwoot offers an integrated help center / knowledge base module. FAQs, guides, or help pages can be maintained there and customers can find answers independently.
Yes — Chatwoot can be self-hosted on your own infrastructure, ensuring full control over data and privacy. At WZ-IT, we handle the installation, configuration, and ongoing operation for you.
WZ-IT offers fully managed Chatwoot hosting on GDPR-compliant infrastructure in Germany. Alternatively, we install and configure Chatwoot on your own infrastructure or on-premise in your data center.
Chatwoot supports conversation assignment, internal notes, labels/tags, multi-user inboxes, private notes, and team collaboration — ideal for support or service teams.
Yes — Chatwoot offers automation features and the ability to use chatbots or bot integrations. This allows routine requests to be processed automatically or pre-filtered.
Yes — Chatwoot is internationally usable and supports multiple languages, which is relevant for global or multilingual teams.
Chatwoot centralizes all communication channels — no more juggling between emails, messengers, or chat widgets. Plus there's filtering, automation, history tracking, team collaboration, and self-service options via help center.
Chatwoot is suitable for small and medium-sized enterprises, online shops, service providers, support teams, startups, or generally organizations that use multiple communication channels and value control, flexibility, and data privacy.
Yes — Chatwoot offers reports and analytics on chats, responses, team performance, ticket volume, etc., so support can be efficiently measured and optimized.
For self-hosting, you typically need a Linux server (e.g., Ubuntu, Debian), database backend (PostgreSQL + Redis), and possibly web and mail server / IMAP configuration for email support. With WZ-IT Managed Hosting, we take care of all technical details.
Yes — Chatwoot is open source. The source code is freely accessible, so the system can be customized, extended, and self-hosted — high flexibility and full control over data and functionality.
Yes — Chatwoot is flexible and can be used for both external customer service and internal ticket or service desk processes. It's suitable for helpdesk, support, IT service, or internal communication.
Our managed service includes installation, configuration, ongoing maintenance, updates, backups, monitoring, and support. You can focus on your customer service while we handle the technical operations.
Yes — with appropriately sized infrastructure, optimized database, and hosting setup, Chatwoot can also scale for larger teams and high volumes. WZ-IT advises you on the right configuration.
Yes — Chatwoot offers APIs, webhooks, and integration options, so you can connect CRM systems, other tools, or automations.
Yes — Chatwoot allows customization of the chat widget (colors, text, language), branding, and configuration, so the customer experience matches your corporate design.
Industry-leading companies rely on us
What do our customers say?
Let's Talk About Your Idea
Whether a specific IT challenge or just an idea – we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Trusted by leading companies
Timo Wevelsiep & Robin Zins
CEOs of WZ-IT