Chatwoot
Open-Source Customer Support Platform for Modern Teams
About Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
As a self-hosted solution, you retain full control over your data while benefiting from a mature, scalable platform that grows with your business.
WZ-IT & Chatwoot
We support you with professional setup and operation of Chatwoot - from strategic consulting through technical implementation to ongoing support.
Let's discover in a non-binding conversation how Chatwoot can revolutionize your customer service.
Real-time Live Chat
Communicate directly with your customers through a modern chat widget that seamlessly integrates into your website and provides real-time notifications.
Multi-Channel Integration
Unite all communication channels - email, WhatsApp, Facebook, Twitter, Instagram, and more - in one central platform.
Smart Automation
Boost efficiency with automatic responses, routing rules, and scheduled actions that handle repetitive tasks.
Team Collaboration
Enable seamless collaboration with internal notes, mentions, and shared inboxes for optimal teamwork.
Detailed Analytics
Gain valuable insights through comprehensive reports on response times, customer satisfaction, and team performance.
Custom Branding
Customize chat widgets, email templates, and workflows to perfectly match your brand identity and processes.
Seamless Integrations
Connect Chatwoot with your existing tools like Slack, Zapier, Shopify, and many more for a smooth workflow.
Native Mobile Apps
Stay productive on the go with native iOS and Android apps that provide all essential features anywhere.
AI-Powered Features
Leverage artificial intelligence for sentiment analysis, automatic translations, and intelligent response suggestions.
Ticket Management
Convert conversations into structured tickets and track them with priorities, tags, and custom statuses.
Comprehensive Reports
Create detailed reports and dashboards for performance analysis and continuous improvement of your service.
Enterprise Security
Benefit from encrypted communication, role-based access control, and comprehensive audit logs for maximum security.
Chatwoot in Action
Experience Chatwoot in Action
See how simple and efficient Chatwoot works in practice. From installation to productive use.
Enterprise Managed Hosting
Enterprise Grade
Why Enterprise Managed Hosting?
With our Enterprise Managed Hosting for Chatwoot, you can fully focus on your core business. We provide you with an SLA, telephone support, and a personal contact who knows your infrastructure inside and out. Installation, configuration, updates, backups, and monitoring - all from one source.
Installation on Your Infrastructure
Looking for a custom solution?
We also offer customized Chatwoot Enterprise solutions for your specific requirements. Contact us for an individual quote.
Industry-Leading Enterprises trust us
What do our customers say?
Sonja Aßer
Data Manager, ARGE
"With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated) "
Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)
We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)
Robin and Timo provided excellent support during our migration from AWS to Hetzner! We received truly competent advice and will gladly return to their services in the future. (translated)
Over 50+ satisfied customers already trust our IT solutions
Contact us
Do you still have open questions? Are you unsure if and how we can help you? Don't hesitate to contact us and we will get back to you!