Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
Trusted by leading companies
About Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
As a self-hosted solution, you retain full control over your data while benefiting from a mature, scalable platform that grows with your business.
WZ-IT & Chatwoot
We install, host and operate Chatwoot for your company - either on our secure, GDPR-compliant infrastructure in Germany or other locations, as well as on-premise in your own environment.
With 24/7 monitoring, enterprise support, backups and professional maintenance, we ensure maximum availability and reliable operation of your Chatwoot instance.
Real-time Live Chat
Communicate directly with your customers through a modern chat widget that seamlessly integrates into your website and provides real-time notifications.
Multi-Channel Integration
Unite all communication channels - email, WhatsApp, Facebook, Twitter, Instagram, and more - in one central platform.
Smart Automation
Boost efficiency with automatic responses, routing rules, and scheduled actions that handle repetitive tasks.
Team Collaboration
Enable seamless collaboration with internal notes, mentions, and shared inboxes for optimal teamwork.
Detailed Analytics
Gain valuable insights through comprehensive reports on response times, customer satisfaction, and team performance.
Custom Branding
Customize chat widgets, email templates, and workflows to perfectly match your brand identity and processes.
Seamless Integrations
Connect Chatwoot with your existing tools like Slack, Zapier, Shopify, and many more for a smooth workflow.
Native Mobile Apps
Stay productive on the go with native iOS and Android apps that provide all essential features anywhere.
AI-Powered Features
Leverage artificial intelligence for sentiment analysis, automatic translations, and intelligent response suggestions.
Ticket Management
Convert conversations into structured tickets and track them with priorities, tags, and custom statuses.
Comprehensive Reports
Create detailed reports and dashboards for performance analysis and continuous improvement of your service.
Enterprise Security
Benefit from encrypted communication, role-based access control, and comprehensive audit logs for maximum security.
Chatwoot in Action
Experience Chatwoot in Action
See how simple and efficient Chatwoot works in practice. From installation to productive use.
Enterprise Managed Hosting
Enterprise Grade
Open source enterprise-ready for productive workloads - we run your applications with highest security standards and enterprise support
Why Enterprise Managed Hosting?
Open source software for business-critical processes requires professional maintenance, continuous updates, and enterprise-grade support. With our Chatwoot Enterprise Managed Hosting, you get the necessary infrastructure and support to reliably operate open source in production environments. Backups, SLAs, telephone support, and personal contact - so you can focus on your core business.
Installation on Your Infrastructure
Looking for a custom solution?
We also offer customized Chatwoot Enterprise solutions for your specific requirements. Contact us for an individual quote.
Interested in Chatwoot?
Good choice – we'll help you get started or with operations.
Frequently Asked Questions about Chatwoot
Everything you need to know about Chatwoot
Chatwoot is an open-source customer support and communication platform that allows companies to centrally manage customer conversations from various channels. All conversations come together in a shared inbox.
Chatwoot supports website live chat, email, social media, and messaging services like WhatsApp, Facebook Messenger, Telegram, Twitter (DMs), and more — all collected in one dashboard.
Yes — Chatwoot offers a customizable live chat widget that can be adapted to your website with colors, language, and branding. Visitors can chat directly and support sees the conversation in the shared inbox.
Yes — Chatwoot offers an integrated help center / knowledge base module. FAQs, guides, or help pages can be maintained there and customers can find answers independently.
Yes — Chatwoot can be self-hosted on your own infrastructure, ensuring full control over data and privacy. At WZ-IT, we handle the installation, configuration, and ongoing operation for you.
WZ-IT offers fully managed Chatwoot hosting on GDPR-compliant infrastructure in Germany. Alternatively, we install and configure Chatwoot on your own infrastructure or on-premise in your data center.
Chatwoot supports conversation assignment, internal notes, labels/tags, multi-user inboxes, private notes, and team collaboration — ideal for support or service teams.
Yes — Chatwoot offers automation features and the ability to use chatbots or bot integrations. This allows routine requests to be processed automatically or pre-filtered.
Yes — Chatwoot is internationally usable and supports multiple languages, which is relevant for global or multilingual teams.
Chatwoot centralizes all communication channels — no more juggling between emails, messengers, or chat widgets. Plus there's filtering, automation, history tracking, team collaboration, and self-service options via help center.
Chatwoot is suitable for small and medium-sized enterprises, online shops, service providers, support teams, startups, or generally organizations that use multiple communication channels and value control, flexibility, and data privacy.
Yes — Chatwoot offers reports and analytics on chats, responses, team performance, ticket volume, etc., so support can be efficiently measured and optimized.
For self-hosting, you typically need a Linux server (e.g., Ubuntu, Debian), database backend (PostgreSQL + Redis), and possibly web and mail server / IMAP configuration for email support. With WZ-IT Managed Hosting, we take care of all technical details.
Yes — Chatwoot is open source. The source code is freely accessible, so the system can be customized, extended, and self-hosted — high flexibility and full control over data and functionality.
Yes — Chatwoot is flexible and can be used for both external customer service and internal ticket or service desk processes. It's suitable for helpdesk, support, IT service, or internal communication.
Our managed service includes installation, configuration, ongoing maintenance, updates, backups, monitoring, and support. You can focus on your customer service while we handle the technical operations.
Yes — with appropriately sized infrastructure, optimized database, and hosting setup, Chatwoot can also scale for larger teams and high volumes. WZ-IT advises you on the right configuration.
Yes — Chatwoot offers APIs, webhooks, and integration options, so you can connect CRM systems, other tools, or automations.
Yes — Chatwoot allows customization of the chat widget (colors, text, language), branding, and configuration, so the customer experience matches your corporate design.
Industry-leading companies rely on us
What do our customers say?
Aleksandr Shuliko
CTO, EVA Real Estate, UAE
"I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us."
Sonja Aßer
Data Manager, ARGE, Germany
"With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated) "
Pascal Hakkers
CEO, Aphy B.V., Netherlands
"WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations."
Gabriel Sanz Señor
CEO, Odiseo Solutions, Spain
"Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions."
Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)
We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)
Robin and Timo provided excellent support during our migration from AWS to Hetzner! We received truly competent advice and will gladly return to their services in the future. (translated)
WZ-IT set up our Jitsi Meet Server anew - professional, fast, and reliable. (translated)
Let's Talk About Your Idea
Whether a specific IT challenge or just an idea – we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Trusted by leading companies
Timo Wevelsiep & Robin Zins
CEOs of WZ-IT