Architecture and migration
Sizing, target environment, data transfer, cutover and recovery are resolved before production operations.
Expertise
Chatwoot: Managed Hosting, Installation and Operations
WZ-IT plans, installs and operates Chatwoot as managed hosting, in your cloud or on premises. Depending on the target design, we also provide migration, secure network and identity integration, monitoring, backups, updates, integrations and further development.
Companies worldwide trust WZ-IT
The following are trademarks of their respective owners: Chatwoot (Chatwoot Inc.). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.
About the Technology
About Chatwoot
Chatwoot is a modern open-source customer engagement platform that unifies all your customer conversations in one place. With powerful features for live chat, email, social media, and more, Chatwoot provides a seamless experience for support teams.
As a self-hosted solution, you retain control over data location and access while benefiting from a mature, scalable platform that grows with your business.
Self-Hosted
Architecture
Integration
Managed operations
WZ-IT & Chatwoot
We install, host and operate Chatwoot for your company - either on our secure, privacy-focused infrastructure in Germany or other locations, as well as on-premise in your own environment.
We provide 24/7 monitoring, backups and maintenance for your Chatwoot instance. Human response times and support coverage follow the selected service level. Note: Chatwoot Enterprise features (advanced reporting, SLA management, custom roles, Captain AI, audit logs, white-label branding) live in the /enterprise/ directory and require a paid Chatwoot Enterprise subscription - we support selection and coordination of the appropriate licence; the licence agreement is concluded with the respective vendor.
Real-time Live Chat
Communicate directly with your customers through a modern chat widget that seamlessly integrates into your website and provides real-time notifications.
Multi-Channel Integration
Unite all communication channels - email, WhatsApp, Facebook, Twitter, Instagram, and more - in one central platform.
Smart Automation
Boost efficiency with automatic responses, routing rules, and scheduled actions that handle repetitive tasks.
Team Collaboration
Internal notes, mentions and shared inboxes support coordinated handling processes across teams.
Detailed Analytics
Gain valuable insights through comprehensive reports on response times, customer satisfaction, and team performance.
Custom Branding
Customize chat widgets, email templates, and workflows to perfectly match your brand identity and processes.
Seamless Integrations
Connect Chatwoot with your existing tools like Slack, Zapier, Shopify, and many more for a smooth workflow.
Native Mobile Apps
Stay productive on the go with native iOS and Android apps that provide all essential features anywhere.
AI-Powered Features
Captain AI capabilities and external model calls depend on the plan and configuration. We confirm licensing, data flows and required credits before activation.
Ticket Management
Convert conversations into structured tickets and track them with priorities, tags, and custom statuses.
Comprehensive Reports
Create detailed reports and dashboards for performance analysis and continuous improvement of your service.
Enterprise Security
Transport encryption and basic roles can be complemented by plan-dependent custom roles, SSO/SAML and audit capabilities. We confirm the required plan in advance.
You got questions? We are here to help!
Professional Installation Service
Chatwoot Installation & setup
Professional installation on your infrastructure - on-premise, cloud or hybrid
On-Premise
In your data center
- Installation on bare-metal, VM or Docker
- Optimal performance configuration
- Integration with existing Active Directory/LDAP
- SSL certificate & reverse proxy
- Backup strategy & monitoring
- Security hardening following best practices
- Documentation & training
Cloud Installation
AWS, Azure, Hetzner & more
- Installation on AWS, Azure, GCP, Hetzner
- Terraform/IaC setup (optional)
- Kubernetes or Docker Compose
- Capacity and scaling design
- Reverse proxy and optional platform services
- CloudWatch/monitoring setup
- Cost optimization & best practices
Enterprise Setup
Advanced architecture after technical and licence assessment
- HA and recovery design where supported by the application and edition
- VPN access (e.g. WireGuard, NetBird, Tailscale)
- SSO integration or an upstream identity layer
- MFA through the application or identity provider
- Logging according to feature set and edition
- Backup and recovery design
- Custom security policies
- Dedicated contact person
Security
Operate Chatwoot with secure access
Secure access and access control for your installation
VPN Access
WireGuard, NetBird or Tailscale
SSO Integration
Directly or through an upstream identity layer
Multi-Factor Auth
Depends on application, edition and identity provider
Firewall & Hardening
Fail2Ban, Rate Limiting, IP Whitelisting
Secure Access via VPN
We set up secure VPN access to your installation - ideal for remote work and external employees.
- Zero-Trust Network Access (ZTNA)
- Encrypted connections
- Easy client setup for all devices
- Centralized access management
Supported VPN Solutions:
WireGuard
NetBird
Tailscale
Headscale
OpenVPN
Cloudflare Tunnel
Included
What the Chatwoot setup includes
Full-service installation with no hidden costs
✓ Complete installation & configuration
✓ SSL certificate & reverse proxy setup
✓ Backup strategy & disaster recovery
✓ Performance optimization & tuning
✓ Security hardening following OWASP
✓ Monitoring & logging setup
✓ Documentation & best practices
✓ Administrator training (remote)
✓ 30 days email support included
✓ Dedicated contact person
✓ Optional integration: LDAP/AD, SSO, MFA
✓ Update strategy & patch management setup
Architecture & Interfaces
Chatwoot Development & Integration
Chatwoot is the open-source challenger to Zendesk and Intercom. The clean API architecture enables integrations that would be impossible or expensive in proprietary systems.
Agent & Client APIs
Chatwoot offers two API worlds: Client APIs for custom widgets on your website and Agent APIs for backend control. We use both for seamless CX.
Webhook Events
Every conversation, every message triggers events. We use these triggers to push data to CRM systems or call external AI services for analysis.
Dashboard Apps
We extend the agent interface by embedding your internal tools (order overview, user details) directly via iframe into Chatwoot's sidebar.
Concrete Use Cases
How we implement Chatwoot development in practice.
E-Commerce Deep Integration
Problem
Support agents can't see what the customer ordered in chat.
Solution
A dashboard app loads the order history live from Shopify/Magento based on email address and displays it directly next to the chat window.
AI Auto-Responder & Triage
Problem
Too many inquiries outside business hours.
Solution
Middleware intercepts new messages, sends them to an LLM (OpenAI/LocalAI) with company knowledge, and generates a response. Status is set to 'Bot-Answered'.
CRM 2-Way Sync
Problem
Leads from chat must be manually transferred to CRM.
Solution
As soon as a chat is tagged 'Sales-Lead', our service automatically creates the contact in HubSpot/Salesforce and saves the chat transcript as a note.
Infrastructure, integration and operations
Chatwoot as part of your infrastructure
We do more than provide an application. WZ-IT designs the technical architecture, integrates network and identity, operates the agreed scope and develops integrations when the standard product is not enough.
Network and identity
SSO, secure access, internal systems and existing security components are integrated appropriately.
Monitoring and service level
Updates, backups, technical monitoring and response paths follow a transparent operational scope.
Integration and development
APIs, automation and custom extensions can be delivered beyond basic deployment.
The exact scope depends on the application, edition, infrastructure and criticality. Vendor licences and non-standard components are quoted separately.
Target architecture
Integrate Chatwoot into your infrastructure with clear controls
A business application becomes a resilient part of the process landscape only when data flows, roles, communication paths and interfaces are clearly defined.
Teams and business processes
Employees, customers, partners and automated processes use defined roles and entry points.
Secure access
TLS, firewall rules, reverse proxies or private network paths are designed around the platform's exposure.
Identity and permissions
Local accounts, SSO, directories, service accounts and emergency access are connected through clear roles.
Chatwoot platform
Business features, workflows, roles and configuration are deployed reproducibly and kept up to date.
Database and files
Business data, attachments, retention, export and consistent backups.
Communication services
Email, documents, notifications and optional background services.
APIs and business systems
Controlled connections to CRM, ERP, directories, payment or third-party systems.
The diagram is a resilient target model. Its implementation depends on edition, data flows, load, availability objectives and existing infrastructure.
Managed Hosting & Operations
Chatwoot hosting in Germany: GDPR-compliant operations
Managed Hosting
Hosting and ongoing operations
A clearly defined operating scope instead of an opaque hosting flat fee.
One managed standard application included
Dedicated compute workload in S, M, L or XL
Subdomain on wz-it.cloud included
German provider, German data centres, no US clouds
ISO 27001-certified and BSI C5-attested data centres
99.9 % standard availability per month
CVE and security-advisory monitoring for the operating system and managed application, regular updates, and priority deployment of available patches for critical vulnerabilities
Central collection of agreed system and operations logs with immutable retention
Daily backup with 7-day retention
5 TB outbound traffic per workload and month
24/7 proactive monitoring
Five clearly separated service levels
24/7 P1 response with Production or Critical
Personal technical contact
Starter workload from
€129.90/ month
Try it free for 7 days
We set up a test instance for you, usually on the next business day. No payment details required. After seven days it is deleted unless you continue.
Modular pricing based on your requirements - service level, apps and compute selectable individually.
DCs
ISO 27001 / BSI C5
24/7
Monitoring
GDPR
requirements
What managed hosting covers
Compute, applications, storage and response are shown separately. You can see what ongoing operations include and which requirements need a technical assessment.
Bring Your Own Infrastructure
Installation on Your Infrastructure
Installation on your own infrastructure
On-premise or in your cloud
Control over data location and access
Custom configuration
Complete documentation
Initial setup & configuration
Optional support and maintenance contract
Price on request
plus optional support & maintenance
Looking for a custom solution?
We also design custom Chatwoot architectures, integrations and migrations. Contact us for a technical assessment.
Calculator
How much does hosting for Chatwoot cost?
One managed standard Chatwoot application is included in the Starter workload. Business and higher levels add a flexible operations allowance for planned work during regular service hours. Select compute, additional applications, storage and the appropriate service level.
Workloads
A workload is one compute instance with the applications agreed for it.
Additional standard applications
One standard app per workload is already included. Additional dedicated servers count as separate workloads.
Additional block storage
€7.99 excl. VAT per additional 100 GB per month, including daily encrypted offsite backup with 7-day retention. Billing is based on provisioned capacity, not actual usage.
GB
Custom backup retention
We also implement custom backup schedules and retention periods. For example: daily backups retained for 30 days and one monthly backup retained for 12 months. Scope, storage requirements and additional costs are agreed separately.
Availability configuration
+€299 excluding VAT per workload and month
Standard hosting runs on a single instance without high availability. Availability for custom architectures is agreed separately.
Zero downtime on request
Distributed operation with several instances, a database cluster and rolling updates, so that a node failure causes no interruption. Only for applications suited to it; design and price after technical assessment.
Role in the overall system
Related services for Chatwoot
This page covers installation and the agreed platform operations for Chatwoot. Custom code, the access layer and special confidentiality requirements remain clearly separated responsibilities that can be added when needed.
Maintain the application
Support custom code and integrations
Keep custom extensions, interfaces and dependencies controlled, updated and supportable.
from €699.90 excl. VAT / month
View serviceSecure access
Connect users, sites and systems
Add identity-based access and private network paths as a separate operational layer.
from €349.90 excl. VAT / month
View serviceOperate confidentially
Assess Section 203 requirements separately
For professional secrecy holders, define contractual, access and infrastructure requirements in a dedicated operating model.
from €499.90 excl. VAT / month
View serviceThree relevant adjacent paths instead of a long list of further products.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
View the overall systemEnquiry
Enquire about hosting and operations for Chatwoot
Briefly describe the current state and objective for Chatwoot. We assess infrastructure, integration, and ongoing operations.
On-premises option
Run Chatwoot on hardware at your organisation
As an alternative to managed hosting in the data centre, WZ-IT provides the hardware, configures Chatwoot, and handles hardening, monitoring, updates, backup and technical support. Access can be limited to the internal network or enabled through VPN and existing identities.
from EUR 349 excl. VAT / month · plus one-time provisioning and initial setup
Frequently Asked Questions about Chatwoot
Everything you need to know about Chatwoot
Chatwoot is an open-source customer support and communication platform that allows companies to centrally manage customer conversations from various channels. All conversations come together in a shared inbox.
Chatwoot supports website live chat, email, social media, and messaging services like WhatsApp, Facebook Messenger, Telegram, Twitter (DMs), and more - all collected in one dashboard.
Yes - Chatwoot offers a customizable live chat widget that can be adapted to your website with colors, language, and branding. Visitors can chat directly and support sees the conversation in the shared inbox.
Yes - Chatwoot offers an integrated help center / knowledge base module. FAQs, guides, or help pages can be maintained there and customers can find answers independently.
Yes - Chatwoot can be self-hosted on your own infrastructure, ensuring full control over data and privacy. At WZ-IT, we handle the installation, configuration, and ongoing operation for you.
WZ-IT offers fully managed Chatwoot hosting on privacy-focused infrastructure in Germany. Alternatively, we install and configure Chatwoot on your own infrastructure or on-premise in your data center.
Chatwoot supports conversation assignment, internal notes, labels/tags, multi-user inboxes, private notes, and team collaboration - ideal for support or service teams.
Yes - Chatwoot offers automation features and the ability to use chatbots or bot integrations. This allows routine requests to be processed automatically or pre-filtered.
Yes - Chatwoot is internationally usable and supports multiple languages, which is relevant for global or multilingual teams.
Chatwoot centralizes all communication channels - no more juggling between emails, messengers, or chat widgets. Plus there's filtering, automation, history tracking, team collaboration, and self-service options via help center.
Chatwoot is suitable for small and medium-sized enterprises, online shops, service providers, support teams, startups, or generally organizations that use multiple communication channels and value control, flexibility, and data privacy.
Yes - Chatwoot offers reports and analytics on chats, responses, team performance, ticket volume, etc., so support can be efficiently measured and optimized.
For self-hosting, you typically need a Linux server (e.g., Ubuntu, Debian), database backend (PostgreSQL + Redis), and possibly web and mail server / IMAP configuration for email support. With WZ-IT Managed Hosting, we take care of all technical details.
Yes - Chatwoot is open source. The source code is freely accessible, so the system can be customized, extended, and self-hosted - high flexibility and full control over data and functionality.
Yes - Chatwoot is flexible and can be used for both external customer service and internal ticket or service desk processes. It's suitable for helpdesk, support, IT service, or internal communication.
Our managed service includes installation, configuration, ongoing maintenance, updates, backups, monitoring, and support. You can focus on your customer service while we handle the technical operations.
Yes - with appropriately sized infrastructure, optimized database, and hosting setup, Chatwoot can also scale for larger teams and high volumes. WZ-IT advises you on the right configuration.
Yes - Chatwoot offers APIs, webhooks, and integration options, so you can connect CRM systems, other tools, or automations.
Yes - Chatwoot allows customization of the chat widget (colors, text, language), branding, and configuration, so the customer experience matches your corporate design.
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Matching Solutions for Your Project
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Alternative Solutions
These solutions are direct alternatives with similar use cases
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- Concrete next steps for infrastructure, software or AI
No risk: worst case, you leave with a clearer understanding of your project than before.
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Reviews
Selected customers and projects in Germany and internationally
GermanyNetworking & ProvisioningVPNAutomationOperations
“WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.”
Steve Kirchner
Managing Director, nextGYM GmbH
GermanyProxmox & BackupProxmoxBackupDocumentation
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
GermanyInfrastructure ModernizationData SovereigntyGDPRDocumentation
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
GermanyArchitecture ConsultingSovereign Software SelectionOpen Source Strategy
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
H
GermanyLocal AI IntegrationTechnical IntegrationImplementation
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
GermanySoftware DevelopmentPHP ModernizationAPI Extension
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
UAECloud MigrationAWS ExitProxmox81% Cost Reduction
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
SwitzerlandManaged ProxmoxClusterMonitoringHigh Availability
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
GermanyProxmox & VirtualizationBackupVPNSecurity
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
GermanyOpen Source ArchitectureImplementationTechnical Consulting
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
BulgariaSovereign CollaborationOpen Source StackOperationsMaintenance
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
SpainProduction DeploymentCI/CDPaaSOperations
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
GermanyNetBird & KubernetesNetBirdKubernetesConsulting
“WZ-IT supported us professionally with the provisioning and setup of NetBird. Alongside the technical implementation, we also received well-founded advice on connecting our Kubernetes clusters. The recommendations were concrete and directly actionable. The collaboration was consistently reliable, fast and on equal terms. We can recommend WZ-IT without reservation.”
Kai Clauß
Head of Development, SweetConnect GmbH
SweetConnect - cross-manufacturer Industry 4.0 platform for confectionery production.
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Let's Talk About Your Idea
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
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