Zammad
Open-source ticketing system for efficient customer support
About Zammad
Zammad is a modern, open-source helpdesk and ticketing system that unifies multiple communication channels in one intuitive platform. The solution enables support teams to efficiently manage customer inquiries, regardless of whether they come in via email, phone, social media, or chat.
As an experienced Zammad partner, we support you in installing, configuring, and customizing this powerful helpdesk system to your individual requirements and business processes.
Why Zammad with WZ-IT?
We provide comprehensive consultation and support for implementing Zammad into your existing IT infrastructure. From installation to configuration and adaptation to your individual support processes – we are at your side with our expertise.
With our Managed Hosting service, you can use Zammad without technical effort and focus entirely on supporting your customers.
Efficient Ticketing
Centrally manage support requests with automated prioritization, SLA monitoring, and intelligent ticket assignment.
Comprehensive Knowledge Base
Create and share documentation, FAQs, and help articles with internal teams and customers in multiple languages.
Multichannel Support
Integrate email, phone, social media, messengers, and web forms for seamless customer support across all channels.
Workflow Automation
Automate recurring tasks with triggers and schedulers for faster response times and consistent service.
Flexible Customization
Adapt ticket fields, forms, access rights, and user interface to your individual business processes.
Comprehensive Integrations
Connect Zammad with your existing tools such as telephone systems, monitoring systems, CRM, and development platforms.
Zammad in Action
Experience Zammad in Action
See how simple and efficient Zammad works in practice. From installation to productive use.
Enterprise Managed Hosting
Enterprise Grade
Why Enterprise Managed Hosting?
With our Enterprise Managed Hosting for Zammad, you can fully focus on your core business. We provide you with an SLA, telephone support, and a personal contact who knows your infrastructure inside and out. Installation, configuration, updates, backups, and monitoring - all from one source.
Installation on Your Infrastructure
Looking for a custom solution?
We also offer customized Zammad Enterprise solutions for your specific requirements. Contact us for an individual quote.
Matching Solutions for Your Project
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Industry-Leading Enterprises trust us
What do our customers say?
Sonja Aßer
Data Manager, ARGE
"With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated) "
Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)
We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)
Robin and Timo provided excellent support during our migration from AWS to Hetzner! We received truly competent advice and will gladly return to their services in the future. (translated)
Over 50+ satisfied customers already trust our IT solutions
Contact us
Do you still have open questions? Are you unsure if and how we can help you? Don't hesitate to contact us and we will get back to you!