Architecture and migration
Sizing, target environment, data transfer, cutover and recovery are resolved before production operations.
Expertise
Zammad: Managed Hosting, Installation and Operations
WZ-IT plans, installs and operates Zammad as managed hosting, in your cloud or on premises. Depending on the target design, we also provide migration, secure network and identity integration, monitoring, backups, updates, integrations and further development.
Companies worldwide trust WZ-IT
The following are trademarks of their respective owners: Zammad (Zammad GmbH). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.
About the Technology
About Zammad
Zammad is a modern, open-source helpdesk and ticketing system that unifies multiple communication channels in one intuitive platform. The solution enables support teams to efficiently manage customer inquiries, regardless of whether they come in via email, phone, social media, or chat.
As an independent service provider, we support you in installing, configuring, and customizing this powerful helpdesk system to your individual requirements and business processes.
Self-Hosted
Architecture
Integration
Managed operations
Why Zammad with WZ-IT?
We install, host and operate Zammad for your company - either on our secure, privacy-focused infrastructure in Germany or other locations, as well as on-premise in your own environment.
We provide 24/7 monitoring, backups and maintenance for your Zammad instance. Human response times and support coverage follow the selected service level.
Efficient Ticketing
Centrally manage support requests with automated prioritization, SLA monitoring, and intelligent ticket assignment.
Comprehensive Knowledge Base
Create and share documentation, FAQs, and help articles with internal teams and customers in multiple languages.
Multichannel Support
Integrate email, phone, social media, messengers, and web forms for seamless customer support across all channels.
Workflow Automation
Automate recurring tasks with triggers and schedulers for faster response times and consistent service.
Flexible Customization
Adapt ticket fields, forms, access rights, and user interface to your individual business processes.
Comprehensive Integrations
Connect Zammad with your existing tools such as telephone systems, monitoring systems, CRM, and development platforms.
You got questions? We are here to help!
Professional Installation Service
Zammad Installation & setup
Professional installation on your infrastructure - on-premise, cloud or hybrid
On-Premise
In your data center
- Installation on bare-metal, VM or Docker
- Optimal performance configuration
- Integration with existing Active Directory/LDAP
- SSL certificate & reverse proxy
- Backup strategy & monitoring
- Security hardening following best practices
- Documentation & training
Cloud Installation
AWS, Azure, Hetzner & more
- Installation on AWS, Azure, GCP, Hetzner
- Terraform/IaC setup (optional)
- Kubernetes or Docker Compose
- Capacity and scaling design
- Reverse proxy and optional platform services
- CloudWatch/monitoring setup
- Cost optimization & best practices
Enterprise Setup
Advanced architecture after technical and licence assessment
- HA and recovery design where supported by the application and edition
- VPN access (e.g. WireGuard, NetBird, Tailscale)
- SSO integration or an upstream identity layer
- MFA through the application or identity provider
- Logging according to feature set and edition
- Backup and recovery design
- Custom security policies
- Dedicated contact person
Security
Security & Secure Access
Secure access and access control for your installation
VPN Access
WireGuard, NetBird or Tailscale
SSO Integration
Directly or through an upstream identity layer
Multi-Factor Auth
Depends on application, edition and identity provider
Firewall & Hardening
Fail2Ban, Rate Limiting, IP Whitelisting
Secure Access via VPN
We set up secure VPN access to your installation - ideal for remote work and external employees.
- Zero-Trust Network Access (ZTNA)
- Encrypted connections
- Easy client setup for all devices
- Centralized access management
Supported VPN Solutions:
WireGuard
NetBird
Tailscale
Headscale
OpenVPN
Cloudflare Tunnel
Included
What's Included in the Service
Full-service installation with no hidden costs
✓ Complete installation & configuration
✓ SSL certificate & reverse proxy setup
✓ Backup strategy & disaster recovery
✓ Performance optimization & tuning
✓ Security hardening following OWASP
✓ Monitoring & logging setup
✓ Documentation & best practices
✓ Administrator training (remote)
✓ 30 days email support included
✓ Dedicated contact person
✓ Optional integration: LDAP/AD, SSO, MFA
✓ Update strategy & patch management setup
Architecture & Interfaces
Zammad Development & Integration
Zammad is extremely API-friendly. We use this to deeply integrate the helpdesk into your business processes - from call to invoicing.
CTI / Telephony Integration
Phone rings -> Zammad opens the ticket. We develop middleware that connects your VoIP system (3CX, Starface, Asterisk) bidirectionally with Zammad.
Core Workflows (Ruby)
Complex routing logic beyond the UI editor? We write Ruby extensions (szpm packages) that deeply intervene in ticket processing.
External Authentication
Connection of proprietary customer databases for login in the customer portal. No duplicate account needed for your customers.
Concrete Use Cases
How we implement Zammad development in practice.
Live CRM Data
Problem
Support agents must check external CRM if customer has maintenance contract.
Solution
Zammad backend extension that fetches SLA status live from ERP upon ticket open and displays it as attribute.
Custom Channels (WhatsApp/Signal)
Problem
Customers want to communicate via specific messengers not natively supported by Zammad.
Solution
Development of a custom channel driver. Messages land as tickets in Zammad, replies go back to the messenger.
Infrastructure, integration and operations
Zammad as part of your infrastructure
We do more than provide an application. WZ-IT designs the technical architecture, integrates network and identity, operates the agreed scope and develops integrations when the standard product is not enough.
Network and identity
SSO, secure access, internal systems and existing security components are integrated appropriately.
Monitoring and service level
Updates, backups, technical monitoring and response paths follow a transparent operational scope.
Integration and development
APIs, automation and custom extensions can be delivered beyond basic deployment.
The exact scope depends on the application, edition, infrastructure and criticality. Vendor licences and non-standard components are quoted separately.
Target architecture
Integrate Zammad into your infrastructure with clear controls
A business application becomes a resilient part of the process landscape only when data flows, roles, communication paths and interfaces are clearly defined.
Teams and business processes
Employees, customers, partners and automated processes use defined roles and entry points.
Secure access
TLS, firewall rules, reverse proxies or private network paths are designed around the platform's exposure.
Identity and permissions
Local accounts, SSO, directories, service accounts and emergency access are connected through clear roles.
Zammad platform
Business features, workflows, roles and configuration are deployed reproducibly and kept up to date.
Database and files
Business data, attachments, retention, export and consistent backups.
Communication services
Email, documents, notifications and optional background services.
APIs and business systems
Controlled connections to CRM, ERP, directories, payment or third-party systems.
The diagram is a resilient target model. Its implementation depends on edition, data flows, load, availability objectives and existing infrastructure.
Managed Hosting & Operations
Configure Zammad managed hosting transparently
Managed Hosting
Hosting and ongoing operations
A clearly defined operating scope instead of an opaque hosting flat fee.
One managed standard application included
Dedicated compute workload in S, M, L or XL
Subdomain on wz-it.cloud included
German provider, German data centres, no US clouds
ISO 27001-certified and BSI C5-attested data centres
99.9 % standard availability per month
OS and security updates
Daily backup with 7-day retention
5 TB outbound traffic per workload and month
24/7 proactive monitoring
Four clearly separated service levels
24/7 P1 response with Production or Critical
Personal technical contact
Starter workload from
€129.90/ month
Try it free for 7 days
We set up a test instance for you, usually on the next business day. No payment details required. After seven days it is deleted unless you continue.
Modular pricing based on your requirements - service level, apps and compute selectable individually.
DCs
ISO 27001 / BSI C5
24/7
Monitoring
GDPR
requirements
What managed hosting covers
Compute, applications, storage and response are shown separately. You can see what ongoing operations include and which requirements need a technical assessment.
Bring Your Own Infrastructure
Installation on Your Infrastructure
Installation on your own infrastructure
On-premise or in your cloud
Control over data location and access
Custom configuration
Complete documentation
Initial setup & configuration
Optional support and maintenance contract
Price on request
plus optional support & maintenance
Looking for a custom solution?
We also design custom Zammad architectures, integrations and migrations. Contact us for a technical assessment.
Calculator
Calculate Zammad managed hosting
One managed standard Zammad application is included in the Starter workload. Every service level also includes flexible expert time for planned work during regular service hours. Select compute, additional applications, storage and the appropriate service level.
Workloads
A workload is one compute instance with the applications agreed for it.
Additional standard applications
One standard app per workload is already included. Additional dedicated servers count as separate workloads.
Additional block storage
€79.90 per started TB and month, including daily encrypted offsite backup with 7-day retention.
TB
Enquiry
Configure Zammad managed hosting
Briefly describe the current state and objective for Zammad. We assess infrastructure, integration, and ongoing operations.
WZ-IT On-Prem
Zammad on-premise, §203-ready
Whether you run Zammad in-house or need to host confidentiality-professional data §203-ready - we build, operate and maintain Zammad on an encrypted on-site server. Data never leaves the building in cleartext.
See Zammad on-premise
Frequently Asked Questions about Zammad
Everything you need to know about Zammad
Topics
Basics
Zammad is a web-based, open-source helpdesk and ticketing system that allows companies to centrally manage customer or support requests from many channels.
Zammad supports email, web forms, live chat, phone/CTI, and social media channels - bundling all requests in one ticketing system.
Yes - Zammad is available under the AGPL-3.0 license. The source code is freely accessible, and you can run, customize, or extend Zammad on your own hardware.
Yes - Zammad offers a multilingual user interface, providing support for international teams.
Features & Capabilities
Features such as ticket management with status & priority, assignment, automations (triggers, macros), SLA management, time tracking, search functionality, filters, ticket history, customer and organization management - and much more.
Yes - since version 3.0, Zammad offers an integrated knowledge base. This allows you to manage FAQs, documentation, or guides and make them available publicly or internally.
Yes - you can configure ticket triggers, macros, predefined workflows, SLA rules, etc. This allows you to automate common processes and standardize support workflows.
Yes - with ticket templates, text snippets, macros, predefined workflows, and automations, daily routine work can be greatly simplified.
Yes - Zammad uses Elasticsearch (optional) among other things to enable fast search queries, filters, and full-text search - practical with many tickets or large data volumes.
Yes - you can define user roles, groups, and permissions, manage organizations, and control access rights in detail.
Customization & Integration
Yes - Zammad allows custom ticket fields, roles and permissions, flexible workflows, automation (triggers, macros), custom views and filters - so it can be adapted to various support or service processes.
Yes - Zammad offers a REST API and supports integrations with external systems (e.g., authentication, telephony/CTI, external data sources).
Instead of scattered emails or chats, all requests are managed centrally with tracking, assignment, history, and structure - improving overview, efficiency, response times, and preventing information loss.
Deployment & Scaling
Zammad supports Debian, Ubuntu, CentOS, and can also be installed via Docker. For a basic installation, 2 CPU cores and 6 GB RAM are sufficient (plus more depending on ticket volume and use of search index/Elasticsearch).
Yes - Zammad can be installed on-premise, running on your own servers or infrastructure.
Yes - provided server resources and infrastructure are appropriately sized. With proper configuration and hardware, Zammad can support larger teams and high request volumes.
Use Cases
For small to medium-sized enterprises, service providers, online shops, IT support teams, or organizations with customer or employee support - anywhere requests need to be coordinated and structured across channels.
Yes - Zammad is flexible enough to handle external customer service, helpdesk, support, as well as internal IT tickets, service requests, or employee support.
If you need very complex, highly customized workflows, extreme scaling with many simultaneous tickets and agents, or special proprietary integrations - a thorough technical review is worthwhile to determine if Zammad meets your requirements.
Blog & Tutorials
Related Tutorials & Guides
Similar & Complementary
Matching Solutions for Your Project
Complementary Technologies
These solutions are often used together with Zammad
Similar Technologies
These solutions offer similar functionalities and can be evaluated together
Free intro call
Let's talk about your project - honest and no strings attached
- Straight with Timo and Robin - no sales team, no pitch
- An honest take, including when we are not the right fit
- Concrete next steps for infrastructure, software or AI
No risk: worst case, you leave with a clearer understanding of your project than before.
“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
Reviews
Selected customers and projects in Germany and internationally
GermanyProxmox & BackupProxmoxBackupDocumentation
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
GermanyInfrastructure ModernizationData SovereigntyGDPRDocumentation
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
GermanyArchitecture ConsultingSovereign Software SelectionOpen Source Strategy
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
H
GermanyLocal AI IntegrationTechnical IntegrationImplementation
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
GermanySoftware DevelopmentPHP ModernizationAPI Extension
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
UAECloud MigrationAWS ExitProxmox81% Cost Reduction
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
SwitzerlandManaged ProxmoxClusterMonitoringHigh Availability
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
GermanyProxmox & VirtualizationBackupVPNSecurity
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
GermanyOpen Source ArchitectureImplementationTechnical Consulting
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
BulgariaSovereign CollaborationOpen Source StackOperationsMaintenance
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
SpainProduction DeploymentCI/CDPaaSOperations
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
GermanyProxmox & BackupProxmoxBackupDocumentation
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
GermanyInfrastructure ModernizationData SovereigntyGDPRDocumentation
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
GermanyArchitecture ConsultingSovereign Software SelectionOpen Source Strategy
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
H
GermanyLocal AI IntegrationTechnical IntegrationImplementation
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
GermanySoftware DevelopmentPHP ModernizationAPI Extension
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
UAECloud MigrationAWS ExitProxmox81% Cost Reduction
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
SwitzerlandManaged ProxmoxClusterMonitoringHigh Availability
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
GermanyProxmox & VirtualizationBackupVPNSecurity
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
GermanyOpen Source ArchitectureImplementationTechnical Consulting
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
BulgariaSovereign CollaborationOpen Source StackOperationsMaintenance
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
SpainProduction DeploymentCI/CDPaaSOperations
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
GermanyProxmox & BackupProxmoxBackupDocumentation
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
GermanyInfrastructure ModernizationData SovereigntyGDPRDocumentation
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
GermanyArchitecture ConsultingSovereign Software SelectionOpen Source Strategy
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
H
GermanyLocal AI IntegrationTechnical IntegrationImplementation
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
GermanySoftware DevelopmentPHP ModernizationAPI Extension
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
UAECloud MigrationAWS ExitProxmox81% Cost Reduction
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
SwitzerlandManaged ProxmoxClusterMonitoringHigh Availability
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
GermanyProxmox & VirtualizationBackupVPNSecurity
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
GermanyOpen Source ArchitectureImplementationTechnical Consulting
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
BulgariaSovereign CollaborationOpen Source StackOperationsMaintenance
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
SpainProduction DeploymentCI/CDPaaSOperations
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
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