Zammad
Open-source ticketing system for efficient customer support
About Zammad
Zammad is a modern, open-source helpdesk and ticketing system that unifies multiple communication channels in one intuitive platform. The solution enables support teams to efficiently manage customer inquiries, regardless of whether they come in via email, phone, social media, or chat.
As an experienced Zammad partner, we support you in installing, configuring, and customizing this powerful helpdesk system to your individual requirements and business processes.
Why Zammad with WZ-IT?
We provide comprehensive consultation and support for implementing Zammad into your existing IT infrastructure. From installation to configuration and adaptation to your individual support processes – we are at your side with our expertise.
With our Managed Hosting service, you can use Zammad without technical effort and focus entirely on supporting your customers.
Zammad Features
Efficient Ticketing
Centrally manage support requests with automated prioritization, SLA monitoring, and intelligent ticket assignment.
Comprehensive Knowledge Base
Create and share documentation, FAQs, and help articles with internal teams and customers in multiple languages.
Multichannel Support
Integrate email, phone, social media, messengers, and web forms for seamless customer support across all channels.
Workflow Automation
Automate recurring tasks with triggers and schedulers for faster response times and consistent service.
Flexible Customization
Adapt ticket fields, forms, access rights, and user interface to your individual business processes.
Comprehensive Integrations
Connect Zammad with your existing tools such as telephone systems, monitoring systems, CRM, and development platforms.
Managed Zammad Hosting with WZ-IT
Basic
- ✓ E-Mail-Support
- ✓ Cancel monthly
- ✓ 7 days free trial
- ✓ Daily backups
- ✓ 100% green energy
- ✓ Regular updates
- ✓ 24/7 monitoring
- ✓ Free SSL certificate
- ✓ Free subdomain
- ✓ ISO 27001 certified data center
- ✓ Location Germany or US
Standard
- ✓ Priority E-Mail-Support
- ✓ Cancel monthly
- ✓ 7 days free trial
- ✓ Daily backups
- ✓ 100% green energy
- ✓ Regular updates
- ✓ 24/7 monitoring
- ✓ Free SSL certificate
- ✓ Free subdomain
- ✓ ISO 27001 certified data center
- ✓ Location Germany or US
Business
- ✓ Phone Support
- ✓ Regular analysis meetings
- ✓ Personal contact person
- ✓ High availability
- ✓ Cancel monthly
- ✓ 7 days free trial
- ✓ Daily backups
- ✓ 100% green energy
- ✓ Regular updates
- ✓ 24/7 monitoring
- ✓ Free SSL certificate
- ✓ Free subdomain
- ✓ ISO 27001 certified data center
- ✓ Location Germany or US
1 No VAT according to § 19 Abs. 1 UStG
Companies and associations trust us
What do our customers say?
With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)
Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)
Contact us
To submit the form, we need your consent to display the Captcha.
By clicking the button, you accept our privacy policy and the Cookie Policy of Cloudflare.