What does a remote management platform cost?

We start with a scoping sprint that clarifies the tenant model, plant types and compliance needs. On that basis you receive a binding fixed price for the platform implementation - predictable, instead of usage-based per-device or per-technician license fees. We agree the concrete scope individually with you.

How long does the build take?

MVP with one or two site types, permission model and audit: 8 to 12 weeks. Full build with multi-region and multiple plant types: 4 to 8 months. We deliver in iterative releases - the first real site is typically live after 8 to 10 weeks.

Can we migrate existing customers to the new platform?

Yes. Existing site connections can be adopted and integrated rather than reconfigured from scratch. We migrate in phases - you can run old and new platforms in parallel until the handover is complete.

Where does the platform run?

By default in European data centers (Hetzner, IONOS, OVHcloud, STACKIT) - privacy-focused, NIS2 ready. On request we also operate the platform on your own infrastructure (Proxmox, bare metal) or in a hyperscaler of your choice.

What about compliance and audits?

Audit trails are standard - filterable in the UI, exportable for your SIEM or audit reporting. On request we add a reporting module that lets you pull quarterly and annual reports directly from the platform.

Do we need our own IT after go-live?

Not necessarily. We offer managed operations as a follow-on service: 24/7 monitoring, patch management, new region rollouts, CVE response. So your team stays on core business.

Platforms for managing distributed sites

One central console for all your plants, sites, or end customers - secure browser access, granular permissions, audit-grade logs. We build the platform you use to operate your distributed industrial and critical-infrastructure fleet.

Browser access
Granular permissions
Audit
Multi-Region

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Reviews

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Why a custom platform?

TeamViewer and VPN providers don't really solve this

Classical tools are designed for individual sessions: a technician connects to a plant, done. As soon as you need to manage hundreds of sites with different end customers, granular permissions, and audit-grade access, those tools start working against you.

Spreadsheet of plant IP addresses
Shared VPN configs no one can revoke anymore
TeamViewer per technician, no central audit
Shared admin account on the HMI for all end customers
No way to give an end customer access without buying licenses

What the platform delivers

Six building blocks every remote management platform needs

A custom platform gives you control over the permission model, the audit format, the branding, and most importantly over data residency - no US SaaS vendor in the tunnel to your critical-infrastructure plant.

Connect

Secure site connectivity
Every site connects to your platform through an encrypted, dedicated VPN tunnel. Connectivity is automated, new sites are provisioned in minutes - without on-site configuration.
Browser-based access
Technicians and end customers open a tab and they are connected. No client plugin, no VPN software on the device. Works for classical VNC HMIs and modern web HMIs alike.

Control

Granular permissions
Per tenant, per site, optionally per device - you decide who sees and does what. End customers get a read-only view of their site, technicians get full control, platform operators see everything.
Audit-grade access
Every access is logged - who, when, which site, from which IP. During support cases the log shows that an admin acted on behalf of an end customer without losing the original identity. Holds up to NIS2, ISO 27001, and critical-infrastructure audits.

Scale

Multi-region & multi-tenant scaling
Sites in multiple regions, tenants with their own customers, OEMs with their own sub-operators - all in one platform. Growth does not need architectural renovation, just an additional region or a new tenant.

Document

Per-site document management
Plans, schematics, maintenance reports, manuals - stored per site, available in the browser, with clear permissions. Whoever has site access has the documents to hand.

These capabilities are already shipping in production industrial platforms we built - we adapt them to your use case instead of starting from zero each time.

Use cases

Who benefits

Anywhere hardware sits distributed, must be serviced, and multiple stakeholders need access, a custom platform pays off.

Industrial plant remote service
Machine fleets, process plants, water utilities - distributed sites with classical HMIs (Siemens, B&R, Beckhoff, AVEVA). Operator and end customer access via the same portal, with different permissions and a full audit trail.
Critical infrastructure & utility sites
Energy, water, telecommunications. NIS2 / critical-infrastructure relevant: documented access, traceable audit trail, EU data residency. We deploy on European hosting providers using open-source components.
OEMs with service contracts
OEMs selling plants plus ongoing service to end customers. One portal for hundreds of end customers, each with one or more plants - OEM keeps oversight, end customer sees only theirs.
Branch networks & outdoor hardware
Retail outlets, train stations, ad displays, outdoor terminals - anywhere hardware lives in a foreign environment and must be serviced without on-site visits each time.

In production

We have shipped this pattern for an Australian industrial customer

ABCO Water Systems operates water treatment plants at distributed remote sites. This became AB-View, a production remote access platform with central HMI access, role-based customer access, session control and auditability.

AB-View · ABCO Water Systems

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Process

From workshop to live operated portal

01
Architecture workshop
We map your site fleet, your plant landscape, and your compliance duties. Output: an architecture document with permission matrix, scaling assumptions, and migration path.
02
Platform build
Implementation in iterative releases - the first real site is typically live after eight to ten weeks. We deliver with documented handover tests and runbooks so your team stays in control at all times.
03
Operations & extension
Optional managed-operations contract: 24/7 monitoring, patch management, new region rollouts. Or handover to your team with detailed documentation.

Scoping Sprint

Define scope and price before development

Requirements, target architecture and effort are clarified. The result is a fixed-price offer for implementation.

Scoping Sprintfrom €1,490 excl. VATone-time

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Payment

Bank transfer

Frequently Asked Questions

Answers to the most important questions

Knowledge

Software projects with reliable outcomes

Proof for modernization, API extension, architecture, deployment and ongoing operations.

5.0 out of 5 · 15 client reviews

Networking & Provisioning

WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.

Steve KirchnerManaging Director, nextGYM GmbH

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International

Built in Germany's Ruhr Valley. Running worldwide.

WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.