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MANAGED SERVICES

Managed Services for Infrastructure, Applications, Proxmox, AI, and Secure Access

WZ-IT assumes clearly defined operational responsibility for systems in your cloud, data centre, and on premises. Monitoring, updates, backups, access, and response are specified for each managed service.

Server operations: from €149.90 excl. VAT / server and month

Monitoring: from €79.90 excl. VAT / customer environment and month

5 service levels

Provider agnostic

Companies worldwide trust WZ-IT

Companies worldwide trust WZ-IT

Stadtwerke BrühlDGHO e.V.ABCO Water SystemsGolem.deEVADXBnextGYMAInergyml&sOdiseo SolutionsAnnotaARGESweetConnect GmbH
Service overview

Specific entry points for your current situation

Start with monitoring, an ongoing operations contract, managed application hosting, an audit, or controlled takeover of an existing estate.

Core services
Provider-specific operations

Your provider, our operations - details and scope on each page.

Connected operations

Operate cloud, data centre, and on-premises as one system

A managed service can be the entry point. When additional sites, clouds, or platforms are added, they join the same operating model through documented network paths, responsibilities, and service levels.

Operating locations

Cloud, bare metal, Proxmox, and on-premises systems remain where data, performance, and control require them.

Private connectivity

NetBird, site-to-site links, and existing enterprise networks connect approved services through controlled paths.

Workloads

Linux servers, open-source applications, Proxmox, App Nodes, and local AI are designed as dependent system components.

Operating model

Monitoring, updates, backups, documentation, and incident response follow one coordinated responsibility and service-level model.

Service levels

Five service levels for different operating requirements

Essential, Business and Priority apply during defined service windows. Production and Critical add round-the-clock response to P1 incidents. Business and higher levels include a monthly operations allowance for planned technical work.

Essential

For less time-critical systems, staging and internal applications.

included

in the base operations price

Response target
Initial technical response to critical incidents (P1) by the end of the next business day
Service window
Mon-Fri, 08:00-17:00 CET/CEST
Billing scope
Included in base operations
Flexible operations allowance
No additional flexible allowance
Popular

Business

For production systems without contractual night and weekend on-call coverage.

+€99.90

per customer environment / month

Response target
Initial technical response to critical incidents (P1) within 4 service hours
Service window
Mon-Fri, 08:00-18:00 CET/CEST
Billing scope
Per customer environment
Flexible operations allowance
0.5 hours per environment

Priority

For business-critical systems requiring a fast response during the service window.

+€249.90

per customer environment / month

Response target
Initial technical response to critical incidents (P1) within 1 service hour
Service window
Mon-Fri, 08:00-18:00 CET/CEST
Billing scope
Per customer environment
Flexible operations allowance
1 hour per environment

Production

24/7 P1 on-call coverage for business-critical production environments.

+€399.90

per customer environment / month

Response target
Initial technical response to critical incidents (P1) within 60 minutes, 24/7
Service window
P1 around the clock
Billing scope
Per customer environment
Flexible operations allowance
1 hour per environment

Critical

Available after audit, runbook and capacity approval.

+€699.90

per customer environment / month

Response target
Initial technical response to critical incidents (P1) within 30 minutes, 24/7, including callback
Service window
P1 around the clock
Billing scope
Per customer environment
Flexible operations allowance
2 hours per environment

Business, Priority, Production and Critical include the first covered workload in a customer environment. Further covered workloads cost €29.90, €49.90, €69.90 and €99.90 per month respectively.

The flexible operations allowance applies to planned work during regular service hours and expires at month end. Operations, monitoring, backups, maintenance and updates within the agreed scope do not reduce it. Additional and incident work costs €120 net per hour in 6-minute increments during regular service hours and €240 net per started hour outside them.

Scenarios

When an operational takeover is appropriate

Operational ownership is missing

Key personnel left the company. Passwords missing, documentation outdated, status unclear.

Load and scope are growing

User count, data volume, or system dependencies exceed the original sizing.

Compliance Pressure

Customers or insurers demand proof of patch management, backups and security measures.

Which managed service fits your environment?

Describe the systems, operating locations, and required responsibility. We will identify the appropriate entry point and service levels.

Enquiry

Assess a managed service

Describe the current situation, systems, and required operational responsibility. We usually respond within one business day.

What support do you need?

Choose the appropriate starting point and briefly describe the environment.

How should we get back to you?

We usually respond within one business day. Please do not send access credentials yet.

Frequently asked questions about managed services

Operational scope, responsibility, pricing, and service levels

Managed Operations means that we operate an explicitly agreed part of your Linux infrastructure or application. Depending on the offer, scope ranges from monitoring-only to patching, backup management, and incident response. Responsibilities, response times, and technical boundaries are recorded in the service schedule.

Yes. We often take over historically grown systems ('brownfield'). We handle stabilizing the infrastructure beneath the application - whether it's Magento, Shopware, WordPress, Plone (Python/Zope), Typo3 or specific ERP/CRM systems (e.g. Odoo). We ensure the services (PHP-FPM, Apache/Nginx, MySQL/Postgres, Solr/Elasticsearch) run performantly and the server is secured, even if the software stack is older.

We work provider-agnostic. Our specialty is Hetzner (root servers, cloud, vSwitch), but we also manage systems at AWS, IONOS, OVH, Netcup, Contabo and on-premise infrastructures. What matters is not where your server is located, but that it's professionally managed.

First understand, then act: before takeover we assess the technical state and define scope, risks, and priorities. For unclear or historically grown environments, the standalone server audit with a detailed action report can be useful. Takeover planning covers access, monitoring, backup status, and maintenance windows.

Yes, cloud exit is a focus area. We assess the invoice, workload profile, managed services, traffic and operating requirements and compare them with a sized target architecture. See our migration page for the project-specific savings assessment.

We offer five service levels: Essential with an initial technical response to a critical incident (P1) by the end of the next business day, Business within four service hours, Priority within one service hour, and Production or Critical with 24/7 P1 response within 60 or 30 minutes. Monitoring runs continuously in every tier. Service levels govern response, not an automatic uptime commitment. See our SLA page.

For regular operations we primarily support Debian, Ubuntu LTS, AlmaLinux and Rocky Linux. We take over end-of-life systems only after a risk assessment as a documented exception with compensating controls and a binding transition or migration plan.

No. We specialize in Linux and open-source infrastructure. For Windows environments, we're happy to recommend partners from our network. Hybrid setups (Linux backend + Windows clients) we can support on the Linux side.

No. Operations are organized through documented access, runbooks, escalation paths, and agreed coverage rules. The binding availability and response time depend on the selected service level; Critical is offered only after readiness and capacity approval.

Yes. We operate self-hosted Kubernetes platforms as well as existing EKS, AKS and GKE environments. The exact scope follows from the cluster, add-ons, workloads and service level. For smaller systems, we still deliberately recommend Docker Compose, Coolify or Podman. Explore Managed Kubernetes.

Yes. Managed application hosting includes daily backups with seven-day retention for a standard workload. For existing servers, we manage the agreed backup setup. Storage locations, retention, restore testing, immutable backups, and RTO/RPO targets are defined for the environment.

Our focus is on the infrastructure level (OS, database, web server, containers). For application problems, we analyze logs and resource bottlenecks. Deep code debugging is not part of the standard scope, but can be added as a development service.

Yes, Proxmox VE is one of our specialties. We manage single-node setups up to Ceph clusters with high availability. We also perform migrations from VMware to Proxmox. More on our Proxmox page.

Managed application hosting is calculated per workload, with selectable compute, additional applications, and storage. Existing Linux servers use progressive volume pricing within one coherent customer environment. Monitoring-only is priced separately per agreed environment. Business, Priority, Production and Critical apply per customer environment plus further covered workloads or servers.

Yes. We work with several agencies that offer our server expertise to their clients. Communication then runs through your channels, we stay in the background. Ask us about partner models.

Linux server management: from €149.90 excl. VAT / server and month. Progressive volume pricing applies within one coherent customer environment: servers 2 to 5: €119.90 excl. VAT / server and month; servers 6 to 10: €99.90 excl. VAT / server and month. Monitoring Only with alerts sent to your own team: from €79.90 excl. VAT / customer environment and month. Managed application hosting on a new dedicated instance: from €129.90 excl. VAT / workload and month.

Yes. The server audit is a standalone entry product. You receive a report on security, backups, and performance with a prioritised action plan, without any obligation to proceed with operational takeover.

More questions? We are happy to help!

Role in the overall system

What comes before and alongside ongoing operations

This page covers the agreed operating scope. The inventory beforehand, monitoring alone as a smaller step and individual work billed by time can be commissioned separately.

Three relevant adjacent paths instead of a long list of further products.

All prices are net and exclude statutory VAT. The offers are addressed to businesses.

View the overall system
Free intro call

Let's talk about your project - honest and no strings attached

  • Straight with Timo and Robin - no sales team, no pitch
  • An honest take, including when we are not the right fit
  • Concrete next steps for infrastructure, software or AI

No risk: worst case, you leave with a clearer understanding of your project than before.

Timo and Robin, founders of WZ-IT
Jakob Öschlberger
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
Reviews

Operations that visibly relieve customers

Customer feedback on monitoring, updates, maintenance, support and stable production systems.

AInergyAphy AGYonjuKeymateStadtwerke BrühlDGHO e.V.ABCO Water SystemsAnnotaCORGOSRekorderFührerscheinmacherSolidProof
GermanyNetworking & ProvisioningVPNAutomationOperations

WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.

Steve Kirchner

Steve Kirchner

Managing Director, nextGYM GmbH

Pascal Block
GermanyProxmox & BackupProxmoxBackupDocumentation
Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.

Pascal Block

Project Manager, Stadtwerke Brühl GmbH

Stadtwerke Brühl - municipal energy and infrastructure utility.

Stadtwerke Brühl GmbH
Secure your Proxmox & backup setup
John Hellmerichs
GermanyProxmox & VirtualizationBackupVPNSecurity
WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.

John Hellmerichs

Managing Director, AInergy GmbH

AInergy - consultancy for energy and facility management.

AInergy GmbH
Virtualize with Managed Proxmox
Pascal Hakkers
SwitzerlandManaged ProxmoxClusterMonitoringHigh Availability
WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.

Pascal Hakkers

Aphy AG

Aphy AG - AI platform for hotel back-office.

Aphy AG
Build a high-availability Proxmox cluster
Christoph Mußmann
GermanyInfrastructure ModernizationData SovereigntyGDPRDocumentation
Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.

Christoph Mußmann

Project Officer, DGHO e.V.

DGHO - German Society for Hematology and Medical Oncology.

DGHO e.V.
Modernize your infrastructure - sovereign
Andrea Pawlowski
GermanyArchitecture ConsultingSovereign Software SelectionOpen Source Strategy
I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)

Andrea Pawlowski

Communications Manager, Golem.de

Golem.de - leading German IT news outlet.

Golem.de
Plan a sovereign open-source stack
H
GermanyLocal AI IntegrationTechnical IntegrationImplementation
While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)

Henrik Jeche

Head of IT Administration

ml&s - full-service provider for the electronics industry.

ml&s
Integrate a local AI solution
Sonja Aßer
GermanySoftware DevelopmentPHP ModernizationAPI Extension
With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)

Sonja Aßer

Data Manager, ARGE

ARGE Neue Medien - master data & digital standards for plumbing and building technology.

ARGE
Modernize your legacy software
Aleksandr Shuliko
UAECloud MigrationAWS ExitProxmox81% Cost Reduction
I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.

Aleksandr Shuliko

CTO, EVA Real Estate

EVA Real Estate - leading real-estate agency in Dubai.

EVA Real Estate
Cut cloud cost - up to −81%
Matthias Zimmermann
GermanyOpen Source ArchitectureImplementationTechnical Consulting
We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)

Matthias Zimmermann

Managing Director, Annota GmbH

Annota - healthtech startup with an AI documentation assistant.

Annota
Design an open-source AI architecture
Sebastian Maier
BulgariaSovereign CollaborationOpen Source StackOperationsMaintenance
Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)

Sebastian Maier

Managing Director, Yonju GmbH

Yonju - business coaching and AI products.

Yonju
Get collaboration fully managed
Gabriel Sanz Señor
SpainProduction DeploymentCI/CDPaaSOperations
Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.

Gabriel Sanz Señor

Managing Director, Odiseo Solutions

Odiseo Solutions - software engineering for the space industry.

Odiseo Solutions
Ship your prototype to production
Kai Clauß
GermanyNetBird & KubernetesNetBirdKubernetesConsulting
WZ-IT supported us professionally with the provisioning and setup of NetBird. Alongside the technical implementation, we also received well-founded advice on connecting our Kubernetes clusters. The recommendations were concrete and directly actionable. The collaboration was consistently reliable, fast and on equal terms. We can recommend WZ-IT without reservation.

Kai Clauß

Head of Development, SweetConnect GmbH

SweetConnect - cross-manufacturer Industry 4.0 platform for confectionery production.

SweetConnect GmbH
Connect sites and clusters securely
Contact

Let's Talk About Your Idea

Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.

Email
[email protected]
Arrange a callback

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Arrange a callback

Leave your number and we will call back — at the latest on the next business day.

For a longer conversation you can book an appointment instead.

Companies worldwide trust WZ-IT

  • ml&s
  • Rekorder
  • Keymate
  • Führerscheinmacher
  • SolidProof
  • ARGE
  • Boese VA
  • nextGYM
  • SweetConnect GmbH
  • Golem.de
  • Millenium
  • Paritel
  • Yonju
  • EVADXB
  • Mr. Clipart
  • Aphy AG
  • Negosh
  • ABCO Water Systems
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