How much compute and storage is included?

The entry level is a dedicated size XS instance with 2 vCPU, 2 GB RAM, 40 GB NVMe SSD for €99.90; it suits lightweight applications as well as test and development environments. Size S with 2 vCPU, 4 GB RAM, 80 GB NVMe SSD costs €129.90. We check which size Rocket.Chat needs in production before provisioning. Size M (4 vCPU, 8 GB RAM, 80 GB NVMe SSD) costs an extra €29.90 excl. VAT, L (8 vCPU, 16 GB RAM, 80 GB NVMe SSD) an extra €89.90 excl. VAT and XL (16 vCPU, 32 GB RAM, 80 GB NVMe SSD) an extra €199.90 excl. VAT, each per month. Additional storage costs €4.99 excl. VAT per 50 GB and month.

Is the number of users limited?

No. WZ-IT does not limit the number of users. How many users can work smoothly at the same time depends on usage and the chosen instance size XS to XL.

What is the contract term?

Rocket.Chat Hosting can be cancelled monthly, with no minimum term and 30 days' notice to the end of the month.

Where is the data stored?

Germany, Switzerland and Austria are available at the same prices. All three locations are ISO 27001 certified data centres without US clouds; in Germany we additionally operate with a German provider whose data centres are BSI C5 attested. A confidentiality agreement under Section 203 German Criminal Code (StGB) is also available for app hosting on request, at the German location only; the separate Section 203 Managed Cloud for professional-secrecy holders is available in Germany only.

Can the application be hosted in Switzerland or Austria?

Yes. Besides Germany, Switzerland and Austria are available as locations, at the same prices in euros. The operator of the data centre in Switzerland is certified to ISO 27001, ISO 9001, ISO 14001 and ISO 50001 and sources electricity from renewable sources; the data centre in Austria is ISO 27001 certified. State the preferred location in your request; it is recorded in the proposal.

How quickly is Rocket.Chat ready to use?

We typically provide a production instance within a few business days after signing. For a trial, we set up a test instance, usually on the next business day; it runs free of charge for 7 days and without payment details.

Can I use my own domain?

Yes. One .de domain is included with every hosting plan. Alternatively, connect your own domain or subdomain with a CNAME record.

What is Rocket.Chat and what is it used for?

Rocket.Chat is an open-source communication platform for teams (channels, DMs, files, integrations) that can be operated self-hosted or in dedicated infrastructure - with a focus on control and customization.

How does Rocket.Chat differ from Slack & Co.?

Rocket.Chat can be operated in an environment you control yourself (e.g., your own cloud account/server location) and is highly customizable (integrations, apps, policies). This is especially interesting when data sovereignty, integrations or individual workflows are more important than "one-size-fits-all".

Does Rocket.Chat support channels, direct messages and group chats?

Yes. Rocket.Chat offers classic team communication via channels, 1:1 DMs and group DMs - including role/permission concepts per workspace.

Is there end-to-end encryption (E2EE)?

Rocket.Chat supports end-to-end encryption for suitable conversation types/setups. Which rooms use E2EE and how it's activated depends on the desired configuration.

Is there a roles & permissions system?

Yes. Rocket.Chat comes with standard roles (Admin/User etc.) as well as omnichannel roles. Permissions can be controlled precisely; in enterprise contexts, custom roles are also possible.

Does Rocket.Chat support SSO (SAML/OIDC) and directory services (LDAP/AD)?

Yes - Rocket.Chat can typically be connected to central identities (SSO/IdP, LDAP/AD) to cleanly control login, offboarding and policies.

Can we use Multi-Factor Auth (MFA)?

In common setups yes: either directly in Rocket.Chat (depending on configuration/plan) or via your identity provider (SSO) that enforces MFA.

Are there audit logs / admin transparency?

Rocket.Chat offers admin functions and - depending on plan/setup - extended audit/compliance options. We set up logging & access to admin actions so you can internally track what's happening.

Can we define retention periods and deletion rules?

Yes. Rocket.Chat supports retention concepts (plan/configuration dependent). We help with technical setup (e.g., per channel type/team) and document the configuration.

Can we integrate audio/video meetings?

Yes. Rocket.Chat can bring meeting workflows into chat rooms via integrations (e.g., conference apps/providers) - including invitations, context and quick joining directly from the channel.

How does file sharing work in Rocket.Chat?

Files can be shared in channels/DMs. In managed hosting, we set upload limits, storage policies and access rules according to your requirements (e.g., internal vs. external rooms, retention).

Does Rocket.Chat have an omnichannel/livechat function (website chat, inbox, agents)?

Yes. Rocket.Chat offers an Omnichannel Contact Center where teams can centrally handle chats/contacts/channels (Admin/Manager/Agent roles, routing, etc.).

Can we use webhooks and integrations (GitLab/GitHub etc.)?

Yes. Rocket.Chat supports integrations via webhooks and apps, e.g., for GitLab or GitHub, to post events (issues, MRs, deployments) directly to channels.

Is there an app/integration strategy for "Enterprise Setups"?

Yes: We separate "Core Chat" from integrations, document data flows (which integration sends where) and implement policies like allowlist, token rotation, minimal permissions and separate bot users.

Does Rocket.Chat support Federation (decentralized communication between servers)?

Yes. Rocket.Chat offers Native Federation and supports federated rooms/DMs to communicate across server boundaries (decentralized approach).

How does Rocket.Chat scale with many users/channels?

Rocket.Chat can be operated in scalable architectures (e.g., multiple app nodes, separate data services, load balancer, horizontal scaling). We size according to user count, peak load, integrations and compliance requirements.

How does a typical onboarding for Rocket.Chat Managed Hosting work?

Usually in 4 steps: (1) Requirements (users, channels, SSO, retention, integrations), (2) Architecture & security baseline, (3) Deployment + configuration (SSO, policies, backups, monitoring), (4) Go-live + operations (patch windows, incident processes, support).

What's included in security "by default" (as Managed Hosting)?

Typical: Hardening, TLS, backup strategy, monitoring/alerting, regular updates, role-based admin access, separate admin accounts, logging as needed and cleanly documented operational processes.

Are there maintenance windows and how do you inform about updates?

Yes. We define maintenance windows (e.g., outside core hours), plan updates/upgrades in advance and communicate change logs as well as potential impacts (downtime/restart) transparently.

Can we operate Rocket.Chat in multiple regions (e.g., EU + UAE)?

Yes. Many customers separate locations/workspaces or implement hybrid architectures. We build it so that latency, data residency requirements and operational effort fit together (including technical documentation of components).

Rocket.Chat Hosting in Germany

WZ-IT plans, installs and operates Rocket.Chat as managed hosting, in your cloud or on premises. Where required, we provide migration, SSO/LDAP, SMTP, push and file-storage integration as well as monitoring, backups, updates and custom integrations.

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Companies worldwide trust WZ-IT

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About the technology

What is Rocket.Chat?

Rocket.Chat is a self-hostable communication platform for team chat and connected communication channels. It can be integrated into controlled infrastructure and existing identity services as an alternative to proprietary platforms.

As an independent service provider, we support you in installing, configuring, and customizing this powerful communication platform for your business.

GitHub Website Official Documentation

Rocket.Chat Features

Secure Communication
End-to-end encryption can be enabled for supported conversation types. Effects on search, bots, notifications and administration are assessed before deployment.
Channels & Direct Messages
Organize your communication in thematic channels or use direct messages for private conversations.
File Sharing
Share files, images, and documents directly in your chats with full control over the data.
Video Conferences
Integrated audio and video conferences for seamless team meetings directly in your communication platform.
Extensive Integrations
Connect Rocket.Chat with your existing tools and workflows through numerous integrations and webhooks.
Mobile Apps
Stay connected with your team on the go with native apps for iOS and Android.

Licence

Licensing notice

WZ-IT operates Rocket.Chat Community Edition under the MIT licence. Enterprise code (ee/ directories, subscription required) is excluded. On request, we support you in obtaining any required vendor licence.

Infrastructure, integration and operations

Rocket.Chat as part of your infrastructure

We do more than provide an application. WZ-IT designs the technical architecture, integrates network and identity, operates the agreed scope and develops integrations when the standard product is not enough.

Architecture and migration

Sizing, target environment, data transfer, cutover and recovery are resolved before production operations.

On-Premise
In your data center: Installation on bare-metal, VM or Docker · Integration with existing Active Directory/LDAP
Installation in your cloud
In your own cloud account, for example with AWS, Azure, GCP or Hetzner · Terraform/IaC setup (optional) · Kubernetes or Docker Compose · Capacity and scaling design
Enterprise Setup
Advanced architecture after technical and licence assessment: HA and recovery design where supported by the application and edition · Logging according to feature set and edition · Custom security policies

Network and identity

SSO, secure access, internal systems and existing security components are integrated appropriately.

VPN Access
WireGuard, NetBird, Tailscale, Headscale, OpenVPN, Cloudflare Tunnel · Easy client setup for all devices
SSO Integration
Directly or through an upstream identity layer
Multi-Factor Auth
Depends on application, edition and identity provider
Firewall & Hardening
Fail2Ban, Rate Limiting, IP Whitelisting

Monitoring and service level

Updates, backups, technical monitoring and response paths follow a transparent operational scope.

24/7 proactive monitoring
Updates and patches
Regular updates, CVE monitoring and prioritised patches for critical vulnerabilities
Daily backup with 7-day retention
Personal technical contact

Integration and development

APIs, automation and custom extensions can be delivered beyond basic deployment.

Realtime & REST API
Full access to users, channels, and messages. We use the Realtime API (WebSocket) for bots that react instantly, and REST for batch operations like user sync.
Apps-Engine Hooks
The Rocket.Chat Apps-Engine allows intercepting events (PreMessageSent, PostUserCreated). We modify messages on-the-fly or prevent actions based on compliance rules.
Apps Development (TypeScript)
We develop native Rocket.Chat apps in TypeScript. These run isolated in the Rocket.Chat sandbox, are update-safe, and can render UI elements like buttons or modals.

Full-service installation with no hidden costs

What the Rocket.Chat setup includes

Complete installation & configuration
SSL certificate & reverse proxy setup
Backup strategy & disaster recovery
Performance optimization & tuning
Security hardening following OWASP
Monitoring & logging setup
Documentation & best practices
Administrator training (remote)
30 days email support included
Dedicated contact person
Optional integration: LDAP/AD, SSO, MFA
Update strategy & patch management setup

The exact scope depends on the application, edition, infrastructure and criticality. Vendor licences and non-standard components are quoted separately.

Concrete Use Cases

Rocket.Chat Development & Integration

Rocket.Chat combines classic REST API with a powerful Apps-Engine. This allows us to deeply intervene in the message flow and build integrations that feel like native features.

Omnichannel Custom Routing

Problem

Standard routing for WhatsApp/Livechat isn't enough. VIP customers should be routed directly to key account managers.

Solution

A custom app checks the phone number in CRM (Salesforce/HubSpot) on message arrival and routes the chat directly to the assigned advisor.

Interactive Chat Workflows

Problem

Employees must leave the chat window and switch to HR tool for vacation requests.

Solution

A bot posts an interactive form directly in chat. The employee clicks, fills out, and the app sends the data to the HR backend.

Data Loss Prevention (DLP)

Problem

Sensitive data (credit card numbers, passwords) must never end up in chat history.

Solution

A pre-message hook scans every message before saving via RegEx or AI. Critical content is masked or sending is blocked with a warning.

Managed Hosting & Operations

How much does Rocket.Chat hosting cost?

Compute, applications, storage and response are shown separately. You can see what ongoing operations include and which requirements need a technical assessment.

Starter workload from€99.90/ month · cancel monthly

Rocket.Chat hosting in Germany: GDPR-compliant operations

One managed standard application included
.de domain included or your own domain or subdomain via CNAME
Choice of location: Germany (ISO 27001, BSI C5), Switzerland (ISO 27001) or Austria (ISO 27001)
Confidentiality agreement under Section 203 German Criminal Code (StGB) available on request (location Germany)
99.9 % standard availability per month
Regular updates, CVE monitoring and prioritised patches for critical vulnerabilities
Central logs with immutable retention
Daily backup with 7-day retention
5 TB outbound traffic per workload and month
24/7 proactive monitoring
Five service levels, 24/7 P1 response with Production or Critical
Personal technical contact

Instance sizes and monthly prices

XS · 2 vCPU, 2 GB RAM, 40 GB NVMe SSD: €99.90 in total
S · 2 vCPU, 4 GB RAM, 80 GB NVMe SSD: €129.90 in total
M · 4 vCPU, 8 GB RAM, 80 GB NVMe SSD: €159.80 in total
L · 8 vCPU, 16 GB RAM, 80 GB NVMe SSD: €219.80 in total
XL · 16 vCPU, 32 GB RAM, 80 GB NVMe SSD: €329.80 in total
Additional storage per 50 GB: +€4.99

Configure now

Straightforward provisioning within a few business days

Payment

Bank transfer

All prices are net and exclude statutory VAT. The offers are addressed to businesses. All on-premises options

Other options

Try it free for 7 days

Request a test instance

We set up a test instance for you, usually on the next business day. No payment details required. After seven days it is deleted unless you continue.

Request a test instance →Bring Your Own Infrastructure

Installation on Your Infrastructure

Installation on your own infrastructure · On-premise or in your cloud · Control over data location and access · Custom configuration · Complete documentation · Initial setup & configuration · Optional support and maintenance contract

Price on request, plus optional support & maintenanceRequest a proposal →On-premises option

Run Rocket.Chat on hardware at your organisation

As an alternative to managed hosting in the data centre, WZ-IT provides the hardware, configures Rocket.Chat, and handles hardening, monitoring, updates, backup and technical support. Access can be limited to the internal network or enabled through VPN and existing identities.

from €349 excl. VAT / month · plus one-time provisioning and initial setupView WZ-IT App Node →

Target architecture

Integrate Rocket.Chat into your infrastructure with clear controls

Collaboration platforms connect communication, files, identities and integrations. We treat them as a complete system rather than a single container.

Teams, guests and endpoints

Browser, desktop and mobile clients access shared workspaces through agreed roles.

Secure access

TLS, firewall rules, reverse proxies or private network paths are designed around the platform's exposure.

Identity and permissions

Local accounts, SSO, directories, service accounts and emergency access are connected through clear roles.

Rocket.Chat platform

Workspaces, communication, sharing and roles are configured and operated in a controlled way.

Database and files

Messages, content, uploads, search, retention and backups.

Realtime and media services

Notifications, calls, TURN or further services depending on the feature set.

Directories and integrations

SSO, provisioning, bots, webhooks and connected business systems.

The diagram is a resilient target model. Its implementation depends on edition, data flows, load, availability objectives and existing infrastructure.

Role in the overall system

Related services for Rocket.Chat

This page covers installation and agreed platform operations for Rocket.Chat. Choosing the collaboration tools beforehand, the access layer and special confidentiality requirements are separate building blocks that can be added when needed.

Choose first

Choose the right Microsoft 365 alternative with reasons

Try candidates for files, office, chat and video as demo instances and receive a decision paper with license costs and migration path.

View service Secure access

Connect users, sites and systems

Add identity-based access and private network paths as a separate operational layer.

View service Operate confidentially

Assess Section 203 requirements separately

For professional secrecy holders, define contractual, access and infrastructure requirements in a dedicated operating model.

View service

Three relevant adjacent paths instead of a long list of further products.

View the overall system

Rocket.Chat FAQ

Answers to the most important questions

TopicsPricing and contract General Security & Auth Features & Integrations Operations & Scaling

Pricing and contract

General

Security & Auth

Features & Integrations

Operations & Scaling

Knowledge

More about Rocket.Chat

Tutorials & guides

Matching solutions for your project

Reviews & projects

Client feedback and projects worldwide

Networking & Provisioning

WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.

Steve KirchnerManaging Director, nextGYM GmbH

View project

International

Built in Germany's Ruhr Valley. Running worldwide.

WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.

Selected projects

Read client reviews

Managed Hosting & Operations

Enquire about hosting and operations for Rocket.Chat

Briefly describe the current state and objective for Rocket.Chat. We assess infrastructure, integration, and ongoing operations.

Straight with Timo and Robin - no sales team, no pitch
A professional assessment of your situation
Concrete next steps for infrastructure, software or AI

The conversation is free and non-binding.

WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.

Jakob ÖschlbergerInno7 GmbH

Email[email protected]Phone+49 2922 875068

WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.

Jakob ÖschlbergerInno7 GmbH

Rocket.Chat Hosting in Germany

Secure Communication

Channels & Direct Messages

File Sharing

Video Conferences

Extensive Integrations

Mobile Apps

Licensing notice

On-Premise

Installation in your cloud

Enterprise Setup

VPN Access

SSO Integration

Multi-Factor Auth

Firewall & Hardening

24/7 proactive monitoring

Updates and patches

Daily backup with 7-day retention

Personal technical contact

Realtime & REST API

Apps-Engine Hooks

Apps Development (TypeScript)

What the Rocket.Chat setup includes

Omnichannel Custom Routing

Interactive Chat Workflows

Data Loss Prevention (DLP)

Rocket.Chat hosting in Germany: GDPR-compliant operations

Instance sizes and monthly prices

Request a test instance

Installation on Your Infrastructure

Run Rocket.Chat on hardware at your organisation

Teams, guests and endpoints

Secure access

Identity and permissions

Rocket.Chat platform

Database and files

Realtime and media services

Directories and integrations

Choose the right Microsoft 365 alternative with reasons

Connect users, sites and systems

Assess Section 203 requirements separately

Pricing and contract

How much does Rocket.Chat hosting cost?+

How much compute and storage is included?+

Is the number of users limited?+

What is the contract term?+

Where is the data stored?+

Can the application be hosted in Switzerland or Austria?+

How quickly is Rocket.Chat ready to use?+

Can I use my own domain?+

General

What is Rocket.Chat and what is it used for?+

How does Rocket.Chat differ from Slack & Co.?+

Does Rocket.Chat support channels, direct messages and group chats?+

Security & Auth

Is there end-to-end encryption (E2EE)?+

Is there a roles & permissions system?+

Does Rocket.Chat support SSO (SAML/OIDC) and directory services (LDAP/AD)?+

Can we use Multi-Factor Auth (MFA)?+

Are there audit logs / admin transparency?+

Can we define retention periods and deletion rules?+

Features & Integrations

Can we integrate audio/video meetings?+

How does file sharing work in Rocket.Chat?+

Does Rocket.Chat have an omnichannel/livechat function (website chat, inbox, agents)?+

Can we use webhooks and integrations (GitLab/GitHub etc.)?+

Is there an app/integration strategy for "Enterprise Setups"?+

Does Rocket.Chat support Federation (decentralized communication between servers)?+

Operations & Scaling

How does Rocket.Chat scale with many users/channels?+

How does a typical onboarding for Rocket.Chat Managed Hosting work?+

What's included in security "by default" (as Managed Hosting)?+

Are there maintenance windows and how do you inform about updates?+

Can we operate Rocket.Chat in multiple regions (e.g., EU + UAE)?+

Tutorials & guides

Matching solutions for your project

Built in Germany's Ruhr Valley. Running worldwide.

Selected projects

Read client reviews

Which Rocket.Chat service do you need?