Rocket.Chat is a leading open-source communication platform that enables teams to collaborate securely and efficiently. With extensive privacy features and self-hosting capabilities, Rocket.Chat offers complete control over your communication data.
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The following are trademarks of their respective owners: Rocket.Chat (Rocket.Chat Technologies Corp.). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.
Rocket.Chat is a leading open-source communication platform that enables teams to collaborate securely and efficiently. With extensive privacy features and self-hosting capabilities, Rocket.Chat offers complete control over your communication data.
As an experienced Rocket.Chat partner, we support you in installing, configuring, and customizing this powerful communication platform for your business.
We install, host and operate Rocket.Chat for your company - either on our secure, GDPR-compliant infrastructure in Germany or other locations, as well as on-premise in your own environment.
With 24/7 monitoring, backups and professional maintenance, we ensure maximum availability and reliable operation of your Rocket.Chat instance. Note: we host the Rocket.Chat Community Edition (MIT license) freely. Enterprise features (e.g. audit panel, advanced authentication management, engagement dashboard, custom roles) live in the /ee/ directory and require a Rocket.Chat subscription per workspace – we are happy to procure it on your behalf.
End-to-end encryption and comprehensive security features to protect your confidential conversations.
Organize your communication in thematic channels or use direct messages for private conversations.
Share files, images, and documents directly in your chats with full control over the data.
Integrated audio and video conferences for seamless team meetings directly in your communication platform.
Connect Rocket.Chat with your existing tools and workflows through numerous integrations and webhooks.
Stay connected with your team on the go with native apps for iOS and Android.
See how simple and efficient Rocket.Chat works in practice. From installation to productive use.
Professional installation on your infrastructure – on-premise, cloud or hybrid
In your data center
AWS, Azure, Hetzner & more
High-availability setup with comprehensive security and compliance features
Secure access and access control for your installation
WireGuard, NetBird or Tailscale
Keycloak, Authentik, Azure AD
TOTP, WebAuthn, YubiKey
Fail2Ban, Rate Limiting, IP Whitelisting
We set up secure VPN access to your installation – ideal for remote work and external employees.
Full-service installation with no hidden costs
Rocket.Chat combines classic REST API with a powerful Apps-Engine. This allows us to deeply intervene in the message flow and build integrations that feel like native features.
Full access to users, channels, and messages. We use the Realtime API (WebSocket) for bots that react instantly, and REST for batch operations like user sync.
The Rocket.Chat Apps-Engine allows intercepting events (PreMessageSent, PostUserCreated). We modify messages on-the-fly or prevent actions based on compliance rules.
We develop native Rocket.Chat apps in TypeScript. These run isolated in the Rocket.Chat sandbox, are update-safe, and can render UI elements like buttons or modals.
How we implement Rocket.Chat development in practice.
Standard routing for WhatsApp/Livechat isn't enough. VIP customers should be routed directly to key account managers.
A custom app checks the phone number in CRM (Salesforce/HubSpot) on message arrival and routes the chat directly to the assigned advisor.
Employees must leave the chat window and switch to HR tool for vacation requests.
A bot posts an interactive form directly in chat. The employee clicks, fills out, and the app sends the data to the HR backend.
Sensitive data (credit card numbers, passwords) must never end up in chat history.
A pre-message hook scans every message before saving via RegEx or AI. Critical content is masked or sending is blocked with a warning.
Open source enterprise-ready for productive workloads - we run your applications with highest security standards and enterprise support
Open source software for business-critical processes requires professional maintenance, continuous updates, and enterprise-grade support. With our Rocket.Chat Enterprise Managed Hosting, you get the necessary infrastructure and support to reliably operate open source in production environments. Backups, SLAs, telephone support, and personal contact - so you can focus on your core business.
We also offer customized Rocket.Chat Enterprise solutions for your specific requirements. Contact us for an individual quote.
Good choice - we'll help you get started or with operations.
As a Managed Service customer at WZ-IT, you have access to our exclusive portal: Monitor your infrastructure in real-time, schedule maintenance, request quotes, and get direct support - all in one central location.
Answers to the most important questions
Topics
Rocket.Chat is an open-source communication platform for teams (channels, DMs, files, integrations) that can be operated self-hosted or in dedicated infrastructure – with a focus on control and customization.
Rocket.Chat can be operated in an environment you control yourself (e.g., your own cloud account/server location) and is highly customizable (integrations, apps, policies). This is especially interesting when data sovereignty, integrations or individual workflows are more important than "one-size-fits-all".
Yes. Rocket.Chat offers classic team communication via channels, 1:1 DMs and group DMs – including role/permission concepts per workspace.
Rocket.Chat supports end-to-end encryption for suitable conversation types/setups. Which rooms use E2EE and how it's activated depends on the desired configuration.
Yes. Rocket.Chat comes with standard roles (Admin/User etc.) as well as omnichannel roles. Permissions can be controlled precisely; in enterprise contexts, custom roles are also possible.
Yes – Rocket.Chat can typically be connected to central identities (SSO/IdP, LDAP/AD) to cleanly control login, offboarding and policies.
In common setups yes: either directly in Rocket.Chat (depending on configuration/plan) or via your identity provider (SSO) that enforces MFA.
Rocket.Chat offers admin functions and – depending on plan/setup – extended audit/compliance options. We set up logging & access to admin actions so you can internally track what's happening.
Yes. Rocket.Chat supports retention concepts (plan/configuration dependent). We help with technical setup (e.g., per channel type/team) and document the configuration.
Yes. Rocket.Chat can bring meeting workflows into chat rooms via integrations (e.g., conference apps/providers) – including invitations, context and quick joining directly from the channel.
Files can be shared in channels/DMs. In managed hosting, we set upload limits, storage policies and access rules according to your requirements (e.g., internal vs. external rooms, retention).
Yes. Rocket.Chat offers an Omnichannel Contact Center where teams can centrally handle chats/contacts/channels (Admin/Manager/Agent roles, routing, etc.).
Yes. Rocket.Chat supports integrations via webhooks and apps, e.g., for GitLab or GitHub, to post events (issues, MRs, deployments) directly to channels.
Yes: We separate "Core Chat" from integrations, document data flows (which integration sends where) and implement policies like allowlist, token rotation, minimal permissions and separate bot users.
Yes. Rocket.Chat offers Native Federation and supports federated rooms/DMs to communicate across server boundaries (decentralized approach).
Rocket.Chat can be operated in scalable architectures (e.g., multiple app nodes, separate data services, load balancer, horizontal scaling). We size according to user count, peak load, integrations and compliance requirements.
Usually in 4 steps: (1) Requirements (users, channels, SSO, retention, integrations), (2) Architecture & security baseline, (3) Deployment + configuration (SSO, policies, backups, monitoring), (4) Go-live + operations (patch windows, incident processes, support).
Typical: Hardening, TLS, backup strategy, monitoring/alerting, regular updates, role-based admin access, separate admin accounts, logging as needed and cleanly documented operational processes.
Yes. We define maintenance windows (e.g., outside core hours), plan updates/upgrades in advance and communicate change logs as well as potential impacts (downtime/restart) transparently.
Yes. Many customers separate locations/workspaces or implement hybrid architectures. We build it so that latency, data residency requirements and operational effort fit together (including technical documentation of components).
More questions? We are happy to help!
11.10.2025
Choosing a platform for team communication today is more than a question of features and convenience - it is primarily about data protection, data sovereignty,...
10.10.2025
Choosing a platform for team communication today is more than a question of features and convenience - it concerns data protection, data sovereignty, integration capability...
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Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Leading companies trust WZ-IT
Timo Wevelsiep & Robin Zins
Managing Directors of WZ-IT
