Architecture and migration
Sizing, target environment, data transfer, cutover and recovery are resolved before production operations.

WZ-IT plans, installs and operates Rocket.Chat as managed hosting, in your cloud or on premises. Where required, we provide migration, SSO/LDAP, SMTP, push and file-storage integration as well as monitoring, backups, updates and custom integrations.
The following are trademarks of their respective owners: Rocket.Chat (Rocket.Chat Technologies Corp.). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.

Rocket.Chat is a self-hostable communication platform for team chat and connected communication channels. It can be integrated into controlled infrastructure and existing identity services as an alternative to proprietary platforms.
As an independent service provider, we support you in installing, configuring, and customizing this powerful communication platform for your business.
We install, host and operate Rocket.Chat for your company - either on our secure, privacy-focused infrastructure in Germany or other locations, as well as on-premise in your own environment.
We provide monitoring, backups and maintenance for your Rocket.Chat instance. Human response times and support coverage follow the selected service level. We confirm edition-dependent enterprise features and any required Rocket.Chat subscription before implementation.
End-to-end encryption can be enabled for supported conversation types. Effects on search, bots, notifications and administration are assessed before deployment.
Organize your communication in thematic channels or use direct messages for private conversations.
Share files, images, and documents directly in your chats with full control over the data.
Integrated audio and video conferences for seamless team meetings directly in your communication platform.
Connect Rocket.Chat with your existing tools and workflows through numerous integrations and webhooks.
Stay connected with your team on the go with native apps for iOS and Android.
Professional installation on your infrastructure - on-premise, cloud or hybrid
In your data center
AWS, Azure, Hetzner & more
Advanced architecture after technical and licence assessment
Secure access and access control for your installation
WireGuard, NetBird or Tailscale
Directly or through an upstream identity layer
Depends on application, edition and identity provider
Fail2Ban, Rate Limiting, IP Whitelisting
We set up secure VPN access to your installation - ideal for remote work and external employees.
Full-service installation with no hidden costs
Rocket.Chat combines classic REST API with a powerful Apps-Engine. This allows us to deeply intervene in the message flow and build integrations that feel like native features.
Full access to users, channels, and messages. We use the Realtime API (WebSocket) for bots that react instantly, and REST for batch operations like user sync.
The Rocket.Chat Apps-Engine allows intercepting events (PreMessageSent, PostUserCreated). We modify messages on-the-fly or prevent actions based on compliance rules.
We develop native Rocket.Chat apps in TypeScript. These run isolated in the Rocket.Chat sandbox, are update-safe, and can render UI elements like buttons or modals.
How we implement Rocket.Chat development in practice.
Standard routing for WhatsApp/Livechat isn't enough. VIP customers should be routed directly to key account managers.
A custom app checks the phone number in CRM (Salesforce/HubSpot) on message arrival and routes the chat directly to the assigned advisor.
Employees must leave the chat window and switch to HR tool for vacation requests.
A bot posts an interactive form directly in chat. The employee clicks, fills out, and the app sends the data to the HR backend.
Sensitive data (credit card numbers, passwords) must never end up in chat history.
A pre-message hook scans every message before saving via RegEx or AI. Critical content is masked or sending is blocked with a warning.
We do more than provide an application. WZ-IT designs the technical architecture, integrates network and identity, operates the agreed scope and develops integrations when the standard product is not enough.
Sizing, target environment, data transfer, cutover and recovery are resolved before production operations.
SSO, secure access, internal systems and existing security components are integrated appropriately.
Updates, backups, technical monitoring and response paths follow a transparent operational scope.
APIs, automation and custom extensions can be delivered beyond basic deployment.
The exact scope depends on the application, edition, infrastructure and criticality. Vendor licences and non-standard components are quoted separately.
Collaboration platforms connect communication, files, identities and integrations. We treat them as a complete system rather than a single container.
Browser, desktop and mobile clients access shared workspaces through agreed roles.
TLS, firewall rules, reverse proxies or private network paths are designed around the platform's exposure.
Local accounts, SSO, directories, service accounts and emergency access are connected through clear roles.
Workspaces, communication, sharing and roles are configured and operated in a controlled way.
Messages, content, uploads, search, retention and backups.
Notifications, calls, TURN or further services depending on the feature set.
SSO, provisioning, bots, webhooks and connected business systems.
The diagram is a resilient target model. Its implementation depends on edition, data flows, load, availability objectives and existing infrastructure.
A clearly defined operating scope instead of an opaque hosting flat fee.
Compute, applications, storage and response are shown separately. You can see what ongoing operations include and which requirements need a technical assessment.
We also design custom Rocket.Chat architectures, integrations and migrations. Contact us for a technical assessment.
One managed standard Rocket.Chat application is included in the Starter workload. Every service level also includes flexible expert time for planned work during regular service hours. Select compute, additional applications, storage and the appropriate service level.
A workload is one compute instance with the applications agreed for it.
One standard app per workload is already included. Additional dedicated servers count as separate workloads.
€79.90 per started TB and month, including daily encrypted offsite backup with 7-day retention.
Briefly describe the current state and objective for Rocket.Chat. We assess infrastructure, integration, and ongoing operations.
Whether you run Rocket.Chat in-house or need to host confidentiality-professional data §203-ready - we build, operate and maintain Rocket.Chat on an encrypted on-site server. Data never leaves the building in cleartext.
See Rocket.Chat on-premise
Answers to the most important questions
Topics
Rocket.Chat is an open-source communication platform for teams (channels, DMs, files, integrations) that can be operated self-hosted or in dedicated infrastructure - with a focus on control and customization.
Rocket.Chat can be operated in an environment you control yourself (e.g., your own cloud account/server location) and is highly customizable (integrations, apps, policies). This is especially interesting when data sovereignty, integrations or individual workflows are more important than "one-size-fits-all".
Yes. Rocket.Chat offers classic team communication via channels, 1:1 DMs and group DMs - including role/permission concepts per workspace.
Rocket.Chat supports end-to-end encryption for suitable conversation types/setups. Which rooms use E2EE and how it's activated depends on the desired configuration.
Yes. Rocket.Chat comes with standard roles (Admin/User etc.) as well as omnichannel roles. Permissions can be controlled precisely; in enterprise contexts, custom roles are also possible.
Yes - Rocket.Chat can typically be connected to central identities (SSO/IdP, LDAP/AD) to cleanly control login, offboarding and policies.
In common setups yes: either directly in Rocket.Chat (depending on configuration/plan) or via your identity provider (SSO) that enforces MFA.
Rocket.Chat offers admin functions and - depending on plan/setup - extended audit/compliance options. We set up logging & access to admin actions so you can internally track what's happening.
Yes. Rocket.Chat supports retention concepts (plan/configuration dependent). We help with technical setup (e.g., per channel type/team) and document the configuration.
Yes. Rocket.Chat can bring meeting workflows into chat rooms via integrations (e.g., conference apps/providers) - including invitations, context and quick joining directly from the channel.
Files can be shared in channels/DMs. In managed hosting, we set upload limits, storage policies and access rules according to your requirements (e.g., internal vs. external rooms, retention).
Yes. Rocket.Chat offers an Omnichannel Contact Center where teams can centrally handle chats/contacts/channels (Admin/Manager/Agent roles, routing, etc.).
Yes. Rocket.Chat supports integrations via webhooks and apps, e.g., for GitLab or GitHub, to post events (issues, MRs, deployments) directly to channels.
Yes: We separate "Core Chat" from integrations, document data flows (which integration sends where) and implement policies like allowlist, token rotation, minimal permissions and separate bot users.
Yes. Rocket.Chat offers Native Federation and supports federated rooms/DMs to communicate across server boundaries (decentralized approach).
Rocket.Chat can be operated in scalable architectures (e.g., multiple app nodes, separate data services, load balancer, horizontal scaling). We size according to user count, peak load, integrations and compliance requirements.
Usually in 4 steps: (1) Requirements (users, channels, SSO, retention, integrations), (2) Architecture & security baseline, (3) Deployment + configuration (SSO, policies, backups, monitoring), (4) Go-live + operations (patch windows, incident processes, support).
Typical: Hardening, TLS, backup strategy, monitoring/alerting, regular updates, role-based admin access, separate admin accounts, logging as needed and cleanly documented operational processes.
Yes. We define maintenance windows (e.g., outside core hours), plan updates/upgrades in advance and communicate change logs as well as potential impacts (downtime/restart) transparently.
Yes. Many customers separate locations/workspaces or implement hybrid architectures. We build it so that latency, data residency requirements and operational effort fit together (including technical documentation of components).
More questions? We are happy to help!
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No risk: worst case, you leave with a clearer understanding of your project than before.


“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Timo Wevelsiep & Robin Zins
Managing Directors of WZ-IT
