Customer service, grid and administration work on one platform: prepare replies, secure grid knowledge, draft board papers. Groups separate who sees which documents.
Starting point
Customer enquiries, grid knowledge and reporting keep growing. The question is which AI service fits the supply chain and unbundling rules.
Section 30 BSIG requires supply chain security and multi-factor sign-in. Every AI service belongs in this assessment.
Section 6a EnWG requires sensitive grid information to be kept confidential internally. An AI service must be able to separate grid and sales.
Experienced grid and operations staff leave, and their knowledge sits in instructions and incident reports.
Without an approved solution, customer data and meter readings end up in private AI accounts.
Use cases
The AI delivers drafts and sources. Review and approval stay with you.
Today
Questions about instalments, moves and meter readings are looked up and worded one by one.
With the AI platform
Customer service pastes the enquiry into the chat and gets a draft from the process manual and text modules. Sending happens from your system.
Today
Experience with installations and outages sits in heads and scattered reports.
With the AI platform
Operating instructions, incident reports and dictated handover notes become a knowledge base, visible only to the grid group.
Today
Board papers are assembled from reports from scratch every time.
With the AI platform
Upload a report and the AI summarises key points and drafts the paper in the style of earlier ones.
What it looks like
Open WebUI in the browser, with models operated in Germany by German providers. Stops from your work, plus web search and your own knowledge base.
Full walkthrough01Process knowledge
Store process descriptions, text modules and tariff sheets. Customer service asks in everyday language and every answer names document and section.
02Board papers
Upload a quarterly or project report as PDF or Excel. The AI summarises key points and drafts the paper in the style of earlier ones.
03Permissions per division
Groups per division set who sees which knowledge base. Grid documents stay reserved for the grid group, with SSO and multi-factor sign-in.
04Web search
For requirements from the regulator, the BSI and legislators, grid or sales teams switch on web search. The answer links its sources, and customer and grid data stay in the instance.
05Create a knowledge base
Create a knowledge base, upload files, sync whole folders or add web pages and text. In the chat, a # brings in the collection and the answer cites its source.
NIS2 and EnWG
For the NIS2 assessment every provider in the supply chain counts. With us, locations, contracts and multi-factor sign-in are documented, and every link is bound.
Sign-in via SSO with your multi-factor authentication, permissions per group.
Setup and operations, DPA and Section 203 supplementary agreement, staff bound in writing.
Dedicated instance per organisation, no shared platform; data centres in Germany run by German providers, with DPA and Section 203 supplementary agreement.
AI hosting by a German provider in Germany, no transfer abroad, no US provider, no training.
Process
You test with your team first, then decide.
Clarify users, tasks, sign-in and requirements.
Test for 7 days free of charge with non-critical data; the test instance is not Section 203 compliant.
Within a few working days: set up instance, domain, users and SSO, plus a one-hour walkthrough.
We handle updates, backups, monitoring and new models.
Packages
If customer service, grid and administration work together on the platform, Business fits. A legally separate grid company can have its own instance.
For small firms, practices and teams.
For growing firms and departments.
For organisations with several teams.
For larger organisations and public bodies.
Optional onboarding package for €990 once: knowledge base with your documents, assistant templates and two hours of training documented under Article 4 of the AI Act. Additional users €14.90 each per month, up to 150 users in the Organisation package; beyond that a custom offer. Cancel monthly.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
Related
All features and models on the main page, plus related options for your situation.
Features, models, contract chain and packages at a glance.
from €149.90 excl. VAT / monthGo to overview ProjectSecure the knowledge of departing experts in a structured way, as a separate project.
View NIS2Patching, monitoring and evidence for NIS2 in ongoing operations.
ViewProfessional rules, data protection, prices and use
Reviews & projects
From local AI integration to architecture, data sovereignty and ongoing operations.
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Enquiry
Tell us your number of users and tasks. We set up the test instance or recommend the right package.
No risk: worst case, you leave with a clearer understanding of your project than before.
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
