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Managed monitoring: 24/7 server monitoring as a service

With managed monitoring, WZ-IT monitors the agreed systems. Monitoring runs 24/7. Without a service level, our team reviews alerts and notifies your team during service hours; with a service level, within the window of that level.

Request monitoringCompare operating models
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Cloud Wolke HerausforderungServer NachhaltigkeitIT Beratung Service Consulting SoforthilfeTimo Wevelsiep Robin ZinsExperten für Innovation Migration AWSHetzner Hosting zuverlässig

Companies worldwide trust WZ-IT

  • Stadtwerke Brühl
  • DGHO e.V.
  • solarwerkstatt berlin
  • Krüger Dirndl
  • ABCO Water Systems
  • Golem.de
  • EVADXB
  • nextGYM
  • AInergy
  • ml&s
  • Odiseo Solutions
  • Annota
  • ARGE
  • SweetConnect GmbH
  • Aphy AG
  • CORGOS
  • Rekorder
  • SolidProof
  • Yonju
  • Keymate
  • Paritel
  • Mr. Clipart
  • Millenium
  • Negosh
  • Führerscheinmacher
  • BTI
  • Deutsche Gesellschaft für Datenschutz
Read client reviews

Monitoring as a Service

What is monitoring as a service?

Monitoring as a service, also called managed monitoring, means WZ-IT monitors the agreed systems 24/7 and keeps the defined alert path operational. You receive an ongoing service instead of another tool your team must maintain. If you want your own Zabbix environment operated, see Managed Zabbix.

  • An ongoing service, not a tool

    WZ-IT monitors the agreed scope 24/7 and reviews every alert before your team is notified.

  • A clear standard scope

    Included per server: system metrics, agreed services, reachability, certificates and a simple HTTP check. Applications, logs and security events on request.

  • Clear ownership

    Whether WZ-IT only notifies or also resolves incidents is explicitly defined in the operating model.

Scope

What We Monitor

The price per server covers health, services and reachability. Applications, logs, security events and further system types are quoted on request.

Included in the price per server

€49.90 excl. VAT / server and month · 24/7 monitoring

  • System metrics

    CPU, RAM, load, file systems and disk space, disk I/O and network.

  • Services and reachability

    Agreed services and processes as well as server reachability.

  • Disk health (SMART)

    SMART values of disks on bare metal and own hardware, where readable.

  • Certificates and HTTP

    SSL certificate expiry and a simple HTTP check.

  • Reviewed notification

    Our team reviews every alert and notifies the agreed contact by e-mail during service hours (Mon to Fri 8am to 5pm).

On request, quoted individually

Scope as agreed, price stated in the quote.

  • Applications

    Response times, databases, queues and extended application HTTP checks.

  • Log analysis

    Analysis of system and application logs against agreed patterns.

  • Security events

    File integrity and intrusion detection.

  • Further systems

    Windows servers, network devices via SNMP and SMART values of virtual machines.

  • Phone-call alerting

    Alerting by phone call, depending on the service level.

  • Vulnerability scans

    A separate offer with scanning and patch management.

    CVE Monitoring →

Alerting & Escalation

From Alert to Resolution

Defined processes ensure alerts are detected, prioritized, and routed to the agreed owner.

  1. 01

    Detection

    WZ-IT monitors the agreed systems 24/7 and identifies relevant deviations.

  2. 02

    Notification

    Relevant alerts are prioritized by severity and routed to the agreed contact.

  3. 03

    Response

    If WZ-IT response is included, our operations team analyzes the incident and initiates countermeasures according to the service level.

  4. 04

    Resolution & Report

    After resolution, the tiers with response include an incident report with root cause analysis and prevention measures.

Operating models

From monitoring to server operations

The scope determines whether WZ-IT reviews alerts and notifies your team or additionally resolves incidents and takes on server operations.

Monitoring

Monitoring runs 24/7: we monitor the agreed systems, review every alert and notify your team during service hours, or within the window of a booked service level. Resolution remains with you in this model.

from €49.90 excl. VAT/ month per server
  • 24/7 monitoring
  • System metrics and agreed services
  • Reviewed e-mail notifications
  • With a service level from €14.90 per server

Monitoring + Response

Monitoring runs 24/7; response to P1 incidents follows the service level: analysis, agreed initial measures, and escalation.

by scope
  • Defined response times
  • Analysis and agreed initial measures
  • Escalation and documentation

Linux server operations

Patching, hardening, backup management, and monitoring with response according to the service level. Your servers remain with your provider while we take over the agreed operating scope.

from €149.90 excl. VAT/ month
  • Updates & security hardening
  • Backup management; restore tests by scope
  • 24/7 P1 option & SLA
Monitoring-only starts at €49.90. Management of existing Linux servers starts at €149.90; volume pricing and service levels are available in the server-management calculator.

Onboarding typically starts within 1 to 2 business days after signing

Payment
  • SEPA direct debit
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • Bank transfer

Service levels

Five service levels for different operating requirements

Response target = initial technical response to critical incidents (P1) · Price and flexible operations allowance per customer environment and month

  1. Essential

    Next business dayby end of dayInitial technical response to critical incidents (P1) by the end of the next business day

    includedin the base operations price

    no allowance

    For less time-critical systems, staging and internal applications.

  2. Business

    Popular

    4 hwithin service hoursInitial technical response to critical incidents (P1) within 4 service hours

    +€99.90

    0.5 h allowance

    For production systems without contractual night and weekend on-call coverage.

  3. Priority

    1 hwithin service hoursInitial technical response to critical incidents (P1) within 1 service hour

    +€199.90

    1 h allowance

    For business-critical systems requiring a fast response during the service window.

  4. Production

    60 minnights and weekends includedInitial technical response to critical incidents (P1) within 60 minutes, 24/7

    +€349.90

    1 h allowance

    24/7 P1 on-call coverage for business-critical production environments.

  5. Critical

    after audit

    30 minnights and weekends includedInitial technical response to critical incidents (P1) within 30 minutes, 24/7

    +€549.90

    2 h allowance

    Available after audit, runbook and capacity approval.

Business, Priority, Production and Critical include the first covered workload in a customer environment. Further covered workloads cost €29.90, €39.90, €49.90 and €59.90 per month respectively. For monitoring-only servers, we notify within the level's window for €14.90, €19.90, €24.90 and €29.90 per server and month respectively; without a service level, during service hours.

The flexible operations allowance applies to planned work during regular service hours and expires at month end. Operations, monitoring, backups, maintenance and updates within the agreed scope do not reduce it. Additional and incident work costs €120 net per hour during regular service hours and €240 net per hour outside them. All prices are net and exclude statutory VAT. The offers are addressed to businesses.

SLA & Service Levels →

Connected operations

Operate cloud, data centre, and on-premises as one system

A managed service can be the entry point. When additional sites, clouds, or platforms are added, they join the same operating model through documented network paths, responsibilities, and service levels.

Compose the system in the configuratorView hybrid and multi-cloud operations

Operating locations

Cloud, bare metal, Proxmox, and on-premises systems remain where data, performance, and control require them.

Private connectivity

NetBird, site-to-site links, and existing enterprise networks connect approved services through controlled paths.

Workloads

Linux servers, open-source applications, Proxmox, App Nodes, and local AI are designed as dependent system components.

Operating model

Monitoring, updates, backups, documentation, and incident response follow one coordinated responsibility and service-level model.

Frequently Asked Questions

Answers to the most important questions

Knowledge

Further guides

In-depth knowledge from our knowledge base.

Guides

Relevant next steps

Reviews & projects

Operations that visibly relieve customers

Customer feedback on monitoring, updates, maintenance, support and stable production systems.

Networking & Provisioning

WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
View project

International

Built in Germany's Ruhr Valley. Running worldwide.

WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.

Selected projects

Read client reviews

  • stadtwerke-bruehl.deSecure your Proxmox & backup setup
  • ainergy.deVirtualize with Managed Proxmox
  • aphy.comBuild a high-availability Proxmox cluster
  • dgho.deModernize your infrastructure - sovereign
  • richtung-sonne.deSee knowledge transfer
  • krueger-dirndl.deSee the AI platform
  • golem.dePlan a sovereign open-source stack
  • mlands.comIntegrate a local AI solution
  • arge.deModernize your legacy software
  • evadxb.comCut cloud cost - up to −81%
  • annota.deDesign an open-source AI architecture
  • yonju.deGet collaboration fully managed
  • odiseo.netShip your prototype to production
  • sweetconnect.deConnect sites and clusters securely

Enquiry

Request monitoring for your environment

Choose whether WZ-IT should review alerts and notify your team or also respond and take over operations. A rough description of the environment is sufficient.

  • Straight with Timo and Robin - no sales team, no pitch
  • A professional assessment of your situation
  • Concrete next steps for infrastructure, software or AI

The conversation is free and non-binding.

WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
Email[email protected]Phone+49 2922 875068
Timo and Robin, founders of WZ-IT

Choose an operating model

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We usually respond within one business day. Please do not send access credentials yet.

WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH