Technical support without an ongoing contract
For clearly scoped work on existing systems: troubleshooting, an extension, a migration step or a second opinion. Billed by actual effort rather than as a package.
Companies worldwide trust WZ-IT
The same people who also run our managed operations
Your task is handled by someone who also carries responsibility for these systems in production. If the assessment shows that a single intervention will not solve the problem, we say so before work starts.
A scoped task
You describe what needs doing. We tell you what it is likely to cost before we start.
Billed by actual effort
€120 net per hour in 6-minute increments. No package minimum, no contract commitment.
A documented result
What was done, what stood out and what remains open - in writing, even for a single engagement.
The same rate applies to additional work within an existing operations contract.
Work on existing systems
Scope is agreed before work starts. The following are the standard cases; anything outside them is assessed up front.
Linux systems
Review services, packages, permissions and system state, and correct them specifically.
Containers and deployments
Investigate Docker and Compose environments, registries, volumes and failed deployments.
Networking and access
Review and adjust firewall, routing, reverse proxy, TLS and administrative access.
Backup and restore
Trace backups, name the gaps and perform a test restore.
Troubleshooting
Isolate a specific fault, name the cause and document the path to a fix.
Second opinion
Review a planned change or an existing design before it is implemented.
A clear service boundary
Work billed by time is neither operations nor standby
- Guaranteed response times - those come with a service level in an operations contract
- Monitoring, patch cycles and backup verification between engagements
- On-call duty or a guaranteed start time
- Responsibility for systems WZ-IT does not know on an ongoing basis
- Provider costs for hardware, licences and infrastructure
Four steps from enquiry to invoice
Each step is completed before the next begins. Scope, effort range and fee agreement are in writing before work starts.
- 01
Describe the task
System, starting position and desired outcome in your own words. Access is discussed later.
- 02
Assessment and effort range
We say whether the task makes sense as a single engagement and give an effort range before any work begins.
- 03
Fee agreement and delivery
Scope and rate are set out in a written fee agreement. Work then proceeds within the agreed frame; effort beyond it is agreed beforehand.
- 04
Documentation and billing
A written result with findings and open points, billed by actual effort.
Billing
One hourly rate, no packages
Billing is based on actual effort in 6-minute increments. Regular service hours are Monday to Friday, 08:00 to 17:00. Outside these hours the higher rate applies.
Support billed by time
€120
net, per hour
For clearly scoped tasks without an ongoing contract.
- Billed in 6-minute increments
- Effort range before we start
- Written result
- Outside regular service hours €240 net per started hour
Within regular service hours €120 net per hour in 6-minute increments, outside them €240 net per started hour. We bill actual effort, not an estimated package. Once demand becomes regular, an operations contract with a defined scope and agreed response costs less than individual hours. Work is carried out on the basis of a written fee agreement. Regular service hours are Monday to Friday, 08:00 to 17:00.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
A fit when the task can be scoped
- You operate the systems yourself and need occasional support
- A specific problem is named, but the cause is not
- A planned change should be reviewed before implementation
- An operations contract is not on the table, or comes later
- The need is one-off or irregular
What we need for the assessment
- Operating system, environment and number of affected systems
- The fault or the desired change in your own words
- How long the situation has existed and what has already been tried
- Whether production systems are affected
- Who is technically available on your side
When a one-off becomes a permanent need
Work billed by time is the entry point. Once the same need recurs, an agreed operating scope is more predictable and cheaper overall.
Managed Server
Take over, monitor, patch and operate existing Linux servers with documentation.
Explore Managed Server€290 net one-timeLinux server audit
Assess patch level, access, firewall, backups and system state once and prioritise findings.
Explore the auditfrom €79.90 net / monthMonitoring & alerting
Have systems and services monitored without handing over incident handling.
Explore monitoringRequest support
What needs doing?
Describe the system, the starting position and the desired outcome. We respond with questions and an effort range before any work begins.
Common questions about support billed by time
Billing, boundaries and the move to an operations contract.
Within regular service hours €120 net per hour, billed in 6-minute increments. Outside regular service hours €240 net per started hour. There is no day rate and no package minimum. Regular service hours are Monday to Friday, 08:00 to 17:00.
No. We bill actual effort in 6-minute increments. Before starting we give an effort range for the described task.
Work billed by time carries no guaranteed response time. A binding response comes with a service level in an operations contract. We usually reply to enquiries within one business day.
Once the same need recurs. Managed Server starts at €149.90 net per server and month and includes monitoring, updates, backup verification and an agreed response - work that quickly costs more as individual hours.
Yes. Additional work and incident effort outside the agreed operating scope is billed at the same rate.
For scoped tasks, yes. Ongoing responsibility requires an inventory first - that is what the Linux server audit, or the matching check for the platform in question, is for.
Let's talk about your project - honest and no strings attached
- Straight with Timo and Robin - no sales team, no pitch
- An honest take, including when we are not the right fit
- Concrete next steps for infrastructure, software or AI
No risk: worst case, you leave with a clearer understanding of your project than before.
“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
Operations that visibly relieve customers
Customer feedback on monitoring, updates, maintenance, support and stable production systems.
“WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.”
Steve Kirchner
Managing Director, nextGYM GmbH
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
“WZ-IT supported us professionally with the provisioning and setup of NetBird. Alongside the technical implementation, we also received well-founded advice on connecting our Kubernetes clusters. The recommendations were concrete and directly actionable. The collaboration was consistently reliable, fast and on equal terms. We can recommend WZ-IT without reservation.”
Kai Clauß
Head of Development, SweetConnect GmbH
SweetConnect - cross-manufacturer Industry 4.0 platform for confectionery production.
Let's Talk About Your Idea
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Arrange a callback
Companies worldwide trust WZ-IT