Compute basis
One shared workload at starting size S. Larger compute sizes, separate identity or further workloads are sized in the proposal.
Team chat with Matrix and Element, SSO and emergency access
A chat that belongs to your organisation: Synapse and Element Web in the data centre of your choice, sign-in with the account your people already have, and an emergency access path planned before go-live.
- Synapse and Element Web
- Keycloak or Authentik included
- Operated in Germany, Switzerland or Austria
Starting point
What organisations use Matrix for
Public body, university or company: you want a chat that belongs to you, fits your sign-in and stays reachable when internal IT is down.
Chat in your own hands
Messages, rooms and files sit on servers you agree on, not with an external platform provider.
One account for everything
Staff sign in with their existing account. Roles and blocking come from the identity service.
Reachable when it matters
Local emergency accounts and recovery material are defined beforehand so the chat stays usable even if your directories fail.
How it fits together
Synapse, Element Web and sign-in as one setup
Synapse
Homeserver for messages, rooms and OIDC sign-in.
Element Web
Web client; sign-in follows the homeserver.
Keycloak or Authentik
Included in the package price. Protocols and roles are defined per application.
Extensions and scope limits
Chat with an independent emergency access path. Delivery, acknowledgement and access during a customer outage require separate planning.
- Jitsi Meet
Operations
How your Matrix server is operated
Core apps, monitoring and updates within the agreed scope.
Restore order
Planned restore order: identity data and keys, Synapse database and media, Element configuration; then check sign-in and recovery.
Checks before release
Check version compatibility of Synapse, Element and identity service, plus sign-in and key recovery before approval.
Offer
What does team chat with Matrix and SSO cost?
The price includes Synapse and Element Web on one S workload. Keycloak or Authentik comes with the package at no extra charge.
Essential, Compute Sfrom €229.80 net per monthEstimate before setup and separate licences.
Calculation
- Workload, one app included
- €129.90 net per month
- Compute S
- €0 net per month
- One additional app
- €99.90 net per month
- Keycloak or Authentik
- included in the package
- Service level: Essential
- included in price
- Total with Business
- €329.70 net per month
- Total with Production
- €579.70 net per month
Straightforward provisioning within a few business days
Payment
- Bank transfer
One-time setup based on scope, specified in the proposal. Additional storage is booked in 50 GB steps: €4.99 net per month. Assess Production for the intended emergency access path. The service level remains selectable; the published ladder applies.
Selection
Sign-in for Matrix: Keycloak or Authentik
Keycloak or Authentik is included in the package price. You choose the identity service that fits your organisation.
| Choice | Scope | Configurator entry |
|---|---|---|
| Keycloak | OIDC/SAML, brokering and LDAP/AD federation. Realm and client configuration are operating tasks. | Configure package: Keycloak |
| Authentik | OIDC/SAML, sources, flows and LDAP/proxy providers. Account for outposts per integration. | Configure package: Authentik |
Selection
Which size fits your team?
Single-app hosting operates one application. The package adds further apps and shared identity planning; integrations are scoped in the proposal.
| Compute | Resources from registry | Essential, net per month |
|---|---|---|
| S | 2 vCPU · 4 GB RAM · 80 GB NVMe SSD | €229.80 net per month |
| M | 4 vCPU · 8 GB RAM · 80 GB NVMe SSD | €259.70 net per month |
| L | 8 vCPU · 16 GB RAM · 80 GB NVMe SSD | €319.70 net per month |
- S is the starting size. WZ-IT checks which size your use needs before the proposal, based on number of users, rooms and media. Users are not limited; XL can be selected in the configurator.
Licences and editions
Licences and editions: Matrix, Element, sign-in
As of 25 October 2026. Free cores form the pricing basis. Commercial editions and vendor services are separate.
| Licence | Function and boundary |
|---|---|
| Synapse (AGPL-3.0) | Free Synapse core; Synapse Pro and commercial vendor support are separate. Licence file · Feature documentation |
| Element Web (AGPL-3.0) | Free web client; sign-in through Synapse. Commercial Element Server Suite is outside the core. Licence file · Feature documentation |
| Keycloak (Apache-2.0) | OIDC, SAML and identity brokering in the free core. Licence file · Feature documentation |
| Authentik (MIT) | MIT core with OIDC, SAML, LDAP and proxy providers. Enterprise features have a separate licence and are not included. Licence file · Feature documentation · Edition boundary |
Questions about team chat with Matrix
Answers to the most important questions
- Workload, compute, additional apps, storage and service level are summed from the registry. Keycloak or Authentik is included in the package price. One-time setup is based on scope and defined in the proposal; commercial licences are separate.
- Yes. The two entry links select exactly one identity service in the configurator. An existing customer identity provider can be connected after technical review. Sign-in, roles, blocking and emergency access are reviewed together before approval.
- The design uses local accounts in the package identity service and separately held recovery material. Customer identity, networks, devices and keys are considered during planning. Matrix is not an alerting system.
- Backup scope and retention are specified in the proposal using the registry components and your requirements. The recovery order shown describes the planning for this package.
- Original files, databases, configuration and customer-owned exportable keys are recorded in the exit scope. Export formats and handover are specified per app. See the data portability framework.
- Operations in data centres in Germany, Switzerland or Austria. A confidentiality agreement under Section 203 German Criminal Code (StGB) is available on request at the German location. A subdomain under wz-it.cloud and one .de domain are included; your own domain can be connected by CNAME. Monthly cancellation with 30 days notice to month-end, no minimum term. WZ-IT sets no user limit; size depends on Compute S to XL and edition limits.
Knowledge
Matrix and SSO in detail
Applications
Operations and handover
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Reviews & projects
Managed open source with consulting and operations
Customer feedback on open-source selection, implementation, maintenance and long-term operations.
Networking & Provisioning
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
Built in Germany's Ruhr Valley. Running worldwide.
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Selected projects
- LiveRemote access platform for distributed water treatment plantsABCO Water Systems · Australia · Secure Access & OT
- 81%AWS migration with substantially lower operating costsEVA Real Estate · UAE · Cloud exit & infrastructure
- 98%Provision new sites in minutes instead of hoursnextGYM GmbH · Germany · Automation & IoT
Read client reviews
Matrix with SSO
Configure Matrix with SSO and request an offer
Choose the identity service and add requirements in the configurator. WZ-IT specifies setup, sizing and operating scope in the proposal.
- Straight with Timo and Robin - no sales team, no pitch
- A professional assessment of your situation
- Concrete next steps for infrastructure, software or AI
The conversation is free and non-binding.
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.