One subject area and agreed interview/document volume
Source preparation, knowledge chat and expert approval workflow
40–60 test questions and two optimisation cycles
Knowledge-gap report, training and exportable handover
Knowledge transfer with AI: capture experiential knowledge and make it usable
When experienced staff leave, their knowledge leaves with them. In the pilot we prepare interviews and documents, your experts approve the content, and the team then queries it through a knowledge assistant.
Starting point
When experienced staff leave, the answers go missing
- Retirement or departure: one expert knows equipment, customers or special cases that are written down nowhere
- Leadership change: the successor needs decision background, responsibilities and open topics
- Onboarding: new colleagues keep asking the same people
- A responsible expert can review and approve the content
Outcome
Experiential knowledge your team can query with sources
After the pilot, the knowledge of one subject area is approved and can be queried through a knowledge assistant. Your team adds further interviews itself, and open questions are visible as gaps.
Approved knowledge area
Statements from interviews and documents become traceable procedures, examples and checklists, reviewed by your experts.Answers with sources
The team asks the knowledge assistant and sees which interview or document an answer comes from. Confidential content stays in separate areas.Visible knowledge gaps
Questions without a reliable answer go into the knowledge gap report and set the topics for further interviews.
Guide: knowledge transfer during employee transitions, with interview questions and acceptance criteria.
Read guidePilot scope
From an interview to usable knowledge
One subject area with agreed interview and document scope, approval path, test questions and an exportable handover.
Additional services
Scoped separately
- Conducting interviews and recording production unless commissioned
- Additional subject areas and unlimited legacy-data preparation
Process
Capture, review and make knowledge accessible
A recording alone is not a dependable source. Statements are classified, checked against existing documents and approved before publication.
- 01
Define subjects
Define subjects, available materials, recipients and access. You provide interviews and documents; we agree on the intake path and processing.
- 02
Configure processing
WZ-IT builds the pipeline for content intake, transcription where needed, structuring and source assignment. Open questions are surfaced for subject-matter review.
- 03
Review content
Your subject-matter owners distinguish current rules from historical experience and open recommendations. They resolve contradictions and approve content.
- 04
Use it at work
Test and hand over the source-backed chat. Your team adds further interviews and documents through the configured intake path and maintains the content independently.
What we need from you
- Contacts, subject area and intended handover date
- Representative interviews, recordings or documents, including formats and data volume
- Recipient groups and confidentiality requirements
- Subject-matter owners for approval and joint acceptance
Scope and investment
Cost of the knowledge transfer pilot
Starting price for one subject area. Interviews conducted by WZ-IT and further subject areas are added according to scope.
Not sure yet whether the pilot pays off? The AI potential check (from €3,900 excl. VAT) answers that first.
Delivery starts once agreed data, access and stakeholders are available. The binding scope and price are defined in your proposal. Hardware, hosting, model consumption, licences and ongoing operations are quoted separately. Follow-on projects are costed against reusable results. We credit the pilot price when you commission the production rollout; there is no requirement to purchase every stage. A pilot concludes with a quality report and an evidenced recommendation to proceed or stop. A documented no-go is a valid outcome. Production approval and ongoing operations are agreed separately.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
Knowledge Transfer Pilot
Prepare one subject area's experiential knowledge from interviews and documents, have it approved and provide it as a knowledge assistant.
from €14,900excluding VAT and separately quoted third-party costs
Credited against the production rollout. You receive the proposal for it with the acceptance report.
4–6 weeks
Outcome and verification: Approved knowledge collection, documented source checks and open questions for further knowledge capture.
Knowledge systems
From captured experience to an internal AI assistant
Knowledge transfer captures knowledge that is not documented yet. If it already lives in documents, the RAG Proof of Value is the entry point. Both lead to the internal AI assistant.
RAG Proof of Value
Make existing documents searchable with AI and test them against reference questions with sources.
View offerInternal AI Assistant
Connect the approved interview content with documents and further knowledge sources.
View offerAI Service Assistant
Use approved experiential knowledge in technical service together with machine manuals and documented cases.
View offerFrequently asked questions about AI-assisted knowledge transfer
Interviews, approval and use at work.
- The starting point is interviews, recordings and documents supplied by your company. WZ-IT configures processing and ongoing self-service intake. Interview guides, supported knowledge capture and AI-assisted follow-up questions can be added to the project. The form and scope of support are agreed before work starts.
- Yes. Your team can submit further interviews and documents through the configured intake path, review processed content and approve it. We train you in this workflow. Additional source connections, new formats or significantly larger data volumes are planned as needed.
- The pilot makes approved content available through RAG. The system retrieves relevant passages and supplies them to the language model when generating an answer. This does not change model weights.
- Yes, if processing and access are controlled: operation on-premises or in German data centres, only approved content and separate knowledge areas with their own permissions. Confidential leadership topics are visible only to the agreed group of people. You clarify the legal basis for interviews and recordings, such as participants' consent, with your data protection officer.
- Contradictions are referred for subject-matter clarification before publication. Unsupported answers should be identified as knowledge gaps. Source references and acceptance tests help detect errors; they do not guarantee error-free answers.
- Yes. We plan integration into an existing platform, a suitable cloud environment or local infrastructure. Hardware, operations and special integrations are priced separately.
- No. The pilot captures expertise in one defined subject area. A complete executive handover, further departments and legal or tax succession questions exceed that scope.
- The pilot costs from €14,900 excl. VAT for one subject area with an agreed interview and document scope. Conducting interviews, further subject areas, hardware and operations are quoted separately. Existing results are reused when the solution is extended.
Reviews & projects
What clients say about working with us
From local AI integration to architecture, data sovereignty and ongoing operations.
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
Built in Germany's Ruhr Valley. Running worldwide.
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Selected projects
- LiveRemote access platform for distributed water treatment plantsABCO Water Systems · Australia · Secure Access & OT
- 81%AWS migration with substantially lower operating costsEVA Real Estate · UAE · Cloud exit & infrastructure
- 98%Provision new sites in minutes instead of hoursnextGYM GmbH · Germany · Automation & IoT
Read client reviews
- Integrate a local AI solution
- Modernize your infrastructure - sovereign
- Design an open-source AI architecture
- Plan a sovereign open-source stack
- Secure your Proxmox & backup setup
- Modernize your legacy software
- Cut cloud cost - up to −81%
- Build a high-availability Proxmox cluster
- Virtualize with Managed Proxmox
- Get collaboration fully managed
- Ship your prototype to production
- Connect sites and clusters securely
Enquiry
Which expertise do you need to transfer?
Tell us the subject area, available interviews or documents and intended handover date. We will establish intake, approval and a suitable pilot scope.
