ITSM platform
Operate GLPI, jobs and approved plugins.
WZ-IT installs and operates GLPI as a central ITSM platform and connects tickets, assets, users, inventory and existing operating processes.
Companies worldwide trust WZ-IT
The following are trademarks of their respective owners: GLPI (Teclib' and the GLPI project). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.
GLPI can model tickets, devices, contracts, locations and responsibilities. Its value depends on an understandable data model and clearly defined support processes.
We assess the organisation, asset sources, ticket paths, roles and integrations and plan introduction, data migration and operations as a scoped project.
Agents, network discovery, plugins, tenant structure and existing data vary by environment. We assess data quality and integrations before pricing.
Vendor subscriptions or paid plugins are not included by default and are quoted separately where required.
Tickets, assets, contracts, inventory, mail and plugins require a coherent data and process model.
Operate GLPI, jobs and approved plugins.
Protect inventory, tickets, contracts and relations.
Connect agents, directories, mail and APIs.
Review plugins, jobs, backups and recovery.
WZ-IT operates GLPI; categories, priorities, service targets and data quality remain customer-owned.
| Area | Responsibility | Scope and boundaries |
|---|---|---|
| GLPI platform | WZ-IT | Deployment, database, jobs, monitoring and updates. |
| Backup and recovery | WZ-IT | Protect database, files, configuration and plugins. |
| Mail, LDAP and inventory | Shared | We integrate approved systems and service accounts. |
| Data migration | Shared | Mapping and imports are validated together. |
| ITSM process | Customer | The customer defines priority, ownership and workflow. |
| Automation and plugins | Optional WZ-IT service | Additional workflows are assessed separately. |
Model devices, software, locations, contracts and responsibilities in a shared inventory.
Handle requests, incidents, assignments, priorities and escalations in a structured process.
Configure rules, notifications, templates and workflows for the support model.
Connect directories, SSO, roles and groups to the existing identity landscape.
Evaluate ticket volumes, processing status and asset data for operations and planning.
Integrate supported agents, discovery methods and APIs into the platform.
Assess existing data and configuration, migrate them in a test run and move to managed operations through a controlled cutover.
Secure SSO, roles, administrative paths and external access for the application and existing infrastructure.
Back up all stateful components consistently and document the recovery path for the agreed scope.
Monitor and update the application and its technical dependencies and operate them under the agreed service level.
A clearly defined operating scope instead of an opaque hosting flat fee.
We set up a test instance for you, usually on the next business day. No payment details required. After seven days it is deleted unless you continue.
We combine the right compute size with ongoing operations, backups, monitoring and a service level appropriate for the criticality of GLPI. High availability and recovery targets are designed separately where needed.
We also design custom hosting architectures, integrations and migrations around GLPI. Contact us for a technical assessment.
One managed standard GLPI application is included in the Starter workload. Business and higher levels add a flexible operations allowance for planned work during regular service hours. Select compute, additional applications, storage and the appropriate service level.
A workload is one compute instance with the applications agreed for it.
One standard app per workload is already included. Additional dedicated servers count as separate workloads.
€79.90 per started TB and month, including daily encrypted offsite backup with 7-day retention.
Enquiry
Briefly describe the current state and objective for GLPI. We assess infrastructure, integration, and ongoing operations.
Inventory volume, ticket traffic, mail collection, agents and reports determine capacity.
| Usage scenario | Technical starting point | Key factors |
|---|---|---|
| Small internal IT team | Process assessment | Modules, data and integrations are defined. |
| Large inventory | Data and job sizing | Agents and imports are considered. |
| High ticket volume | Workflow load test | Mail, rules and search are tested. |
| Critical ITSM | Recovery design | Availability and dependencies are planned. |
Modules, assets, migration, plugins and integrations are reviewed before a proposal.
The platform is placed according to inventory sources and identity.
European operation after process assessment.
Operation in your account.
Close to internal assets and directories.
Central platform with controlled agent routes.
User access and automated sources receive separate permissions.
Portal, technician UI, mail and inventory.
TLS, SSO, roles and separate service accounts.
Tenants, teams, locations and admin boundaries.
Tickets, assets, contracts, knowledge and reports.
ITSM processes, inventory and history.
Agents, LDAP, mail and other sources.
Attachments, plugins and protected copies.
Vendor subscriptions and commercial plugins are reviewed and quoted separately.
Answers about inventory, ITSM, migration and plugins.
Yes. Infrastructure, deployment, monitoring, backup, updates and agreed integrations can be covered.
Yes. We assess version, database, files, plugins and integrations.
Supported agents can collect inventory after network and data-quality review.
Only approved plugins with a viable licence and update path.
Installation alone does not define priorities, ownership or escalation.
As an alternative to managed hosting in the data centre, WZ-IT provides the hardware, configures GLPI, and handles hardening, monitoring, updates, backup and technical support. Access can be limited to the internal network or enabled through VPN and existing identities.
from EUR 349 excl. VAT / month · plus one-time provisioning and initial setup

These solutions are often used together with GLPI
These solutions offer similar functionalities and can be evaluated together
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No risk: worst case, you leave with a clearer understanding of your project than before.


“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.