24/7 monitoring
Availability, resources, services, certificates, and agreed functional signals are monitored continuously.
P1 response
Production responds within 60 minutes; Critical within 30 minutes.
Incident triage
Contain the issue, execute immediate actions, and involve providers, vendors, or internal owners when required.
Updates and maintenance
Security updates and planned changes are applied in coordinated maintenance windows.
Backup and recovery
Backup jobs are monitored; restore procedures and recovery targets are agreed and tested separately.
Runbooks and documentation
Access, escalations, dependencies, and recurring actions are documented in a traceable way.
24/7 management for production Linux servers
For business-critical production systems, we combine continuous monitoring with controlled P1 response, documented escalation paths, and a clearly defined operational scope.
- Production: 60-minute P1
- Critical: 30-minute P1
- Provider-independent
When 24/7 is appropriate
On-call response follows system criticality
24/7 response is not a blanket property of every server. It is agreed for systems whose failure outside service hours immediately affects business processes, customers, or production.
Defined P1 criteria
Before operations begin, we define which incidents qualify as P1 and which systems, dependencies, and escalation contacts are involved.
Human response
Monitoring runs continuously. Production or Critical adds qualified response by WZ-IT around the clock.
Operationally ready scope
Access, runbooks, backups, vendor paths, and recovery procedures must be prepared so response does not fail because fundamentals are missing.
Service scope
What belongs in 24/7 operations
The exact scope is documented for each environment. The following components form the typical framework for production Linux systems.
Configure the operational scopePrerequisites
24/7 response requires prepared systems
- Production or Critical service level
- Documented P1 definition
- Technical emergency access
- Reachable escalation contacts
- Tested backup and recovery paths
- Provider and vendor escalation by scope
A short response time replaces neither redundancy nor recoverability. Before takeover, we assess whether access, backups, and responsibility boundaries support the required service level.
One operating model
One operating model for Your production Linux servers and additional systems
The provider is only one operating location. WZ-IT connects servers, clouds, and on-premises systems into a documented environment with consistent monitoring, controlled access, and one coordinated service level.
Configure server operationsView hybrid and multi-cloud operationsLocation and control
Contracts, accounts, and administrative control remain with you. We take over the agreed technical operations without moving the infrastructure into a closed hosting product.
Private connectivity
NetBird, WireGuard, or existing site connections integrate further clouds, Proxmox systems, and on-premises networks through controlled paths.
Operations and response
Monitoring, updates, backups, documentation, and incident response are designed across all participating systems and operated according to the selected service level.
Monitoring · SLA · Operations
- Your production Linux servers
- Private connectivity
- Cloud · Proxmox · On-premises
Takeover
From audit to 24/7 operations
On-call coverage begins only after scope, access, and escalations are reliably prepared.
- 01
Assess criticality
Classify systems, business impact, dependencies, and previous incidents.
- 02
Establish operability
Prepare monitoring, access, backups, runbooks, and escalation contacts.
- 03
Define the service level
Contractually define P1 criteria, response time, communication path, and exclusions.
- 04
Operate and review
Monitor continuously, document incidents, and review the scope regularly.
24/7 operating model
24/7 P1 response for production Linux systems
These price anchors cover one standard managed Linux server in one customer environment. Production includes P1 response within 60 minutes; Critical within 30 minutes. On-call coverage begins after technical approval of access, monitoring, backups, and runbooks.
Productionfrom €499.80Critical from €699.80
Progressive pricing per client environment
- Server 1
- €149.90
- Servers 2 to 5
- €119.90 each
- Servers 6 to 10
- €99.90 each
- Servers 11 to 25
- €89.90 each
- from 26 servers
- individual
- Example: 8 servers
- €929.20, €116.15 per server
Price calculator
Calculate server operations by quantity and service level
Select the number of systems and the required response target. Systems remain with your provider, in your cloud account, or on premises.
Managed servers
Physical or virtual Linux servers in an existing customer infrastructure.
1
Progressive pricing per coherent customer environment: first server €149.90, servers 2–5 €119.90 each, servers 6–10 €99.90 each, servers 11–25 €89.90 each. From server 26 we provide a custom offer.
Frequently asked questions about 24/7 Linux operations
Response times, prerequisites, and service boundaries
- Yes. Technical monitoring runs continuously. Round-the-clock human P1 response is included with Production or Critical.
- Criteria are defined per environment, such as complete failure of a business-critical production service. Individual user issues or planned changes are generally not P1.
- No. Response time means the start of qualified handling. Resolution depends on the cause, architecture, provider, and available recovery paths.
- Suitable Linux systems in clouds, with root-server providers, in data centres, and on premises can be onboarded after an audit.
- Yes. Critical production systems can use Production or Critical while less critical systems use a lower service level.
- Planned changes use agreed maintenance windows. Unplanned incident work and additional services follow the contractual scope.
- Not necessarily, but a short response time does not replace resilient architecture. Availability and recovery targets are assessed separately.
- With a technical audit, a prioritised action list, and setup of monitoring, access, backup controls, and escalation paths.
Managed Operations
Further entry points into operations
Reviews & projects
Operations that visibly relieve customers
Customer feedback on monitoring, updates, maintenance, support and stable production systems.
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
Built in Germany's Ruhr Valley. Running worldwide.
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Selected projects
- LiveRemote access platform for distributed water treatment plantsABCO Water Systems · Australia · Secure Access & OT
- 81%AWS migration with substantially lower operating costsEVA Real Estate · UAE · Cloud exit & infrastructure
- 98%Provision new sites in minutes instead of hoursnextGYM GmbH · Germany · Automation & IoT
Read client reviews
- Secure your Proxmox & backup setup
- Virtualize with Managed Proxmox
- Build a high-availability Proxmox cluster
- Modernize your infrastructure - sovereign
- Plan a sovereign open-source stack
- Integrate a local AI solution
- Modernize your legacy software
- Cut cloud cost - up to −81%
- Design an open-source AI architecture
- Get collaboration fully managed
- Ship your prototype to production
- Connect sites and clusters securely
Enquiry
Assess 24/7 operations for your Linux systems
Tell us about the systems, business relevance, and current operating state. We will assess which service level is technically and commercially appropriate.
- Straight with Timo and Robin - no sales team, no pitch
- An honest take, including when we are not the right fit
- Concrete next steps for infrastructure, software or AI
No risk: worst case, you leave with a clearer understanding of your project than before.
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.