Your service team drafts replies with sources, reads complaints including photos and hands over long threads without giving customer data to US services.
Starting point
Enquiries arrive by email, phone and portal. The question is how AI helps without exposing customer data or making false promises.
Emails contain names, addresses, contract and order numbers; the GDPR requires a DPA with every provider.
Standard requests are worded anew every day and text modules rarely fit exactly.
Unchecked AI answers about deadlines, prices or goodwill go straight to the customer.
During outages and seasonal peaks, temporary staff help out who do not yet know products and special cases.
Use cases
The AI delivers drafts and sources. Review and approval stay with you.
Today
Letters, photos and delivery notes are reviewed one by one.
With the AI platform
Upload the scan and damage photo; the AI reads the text, describes the damage and drafts a reply per your goodwill rule. Decision and sending stay with the team.
Today
Text modules are searched and adapted, and an experienced colleague handles special cases.
With the AI platform
An assistant answers from manuals, FAQs and the goodwill policy, cites the source and writes in your company's tone.
Today
On escalation or shift change the whole thread is read.
With the AI platform
Paste the thread and the AI summarises the request, commitments so far and open points.
What it looks like
Open WebUI in the browser, with models operated in Germany by German providers. Stops from your work, plus web search and your own knowledge base.
Full walkthrough01Complaint
Upload a scan, photo or PDF and add the knowledge base. The AI reads the letter, checks it against your goodwill policy and drafts a reply for review.
02Service knowledge
Manuals, FAQs and goodwill rules as a knowledge base. The assistant answers customer questions with sources, so new colleagues find special cases without asking.
03Hand over a thread
Paste an email thread or ticket notes. The AI summarises the request, commitments so far and open points, for escalation or shift change.
04Web search
For questions on warranty, withdrawal or shipping, the team switches on web search. The answer cites its sources, and your team still makes binding commitments.
05Create a knowledge base
Create a knowledge base, upload files, sync whole folders or add web pages and text. In the chat, a # brings in the collection and the answer cites its source.
Data protection
Customer data requires a DPA with every provider. With us, instance and models run in Germany with German providers and every link is contractually bound.
Sign-in via SSO with your multi-factor authentication, permissions per group.
Setup and operations, DPA and Section 203 supplementary agreement, staff bound in writing.
Dedicated instance per organisation, no shared platform; data centres in Germany run by German providers, with DPA and Section 203 supplementary agreement.
AI hosting by a German provider in Germany, no transfer abroad, no US provider, no training.
Process
You test with your team first, then decide.
Clarify users, tasks, sign-in and requirements.
Test for 7 days free of charge with non-critical data; the test instance is not Section 203 compliant.
Within a few working days: set up instance, domain, users and SSO, plus a one-hour walkthrough.
We handle updates, backups, monitoring and new models.
Packages
Count everyone who drafts replies or maintains the knowledge base, including team leads and second level. Up to 25 people fit Team.
For small firms, practices and teams.
For growing firms and departments.
For organisations with several teams.
For larger organisations and public bodies.
Optional onboarding package for €990 once: knowledge base with your documents, assistant templates and two hours of training documented under Article 4 of the AI Act. Additional users €14.90 each per month, up to 150 users in the Organisation package; beyond that a custom offer. Cancel monthly.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
Related
All features and models on the main page, plus related options for your situation.
Features, models, contract chain and packages at a glance.
from €149.90 excl. VAT / monthGo to overview ProjectPre-sort and prepare inbox and tickets automatically.
View ProjectAssistant for customer enquiries on your website, as a separate project.
ViewProfessional rules, data protection, prices and use
Reviews & projects
From local AI integration to architecture, data sovereignty and ongoing operations.
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Enquiry
Tell us your number of users and tasks. We set up the test instance or recommend the right package.
No risk: worst case, you leave with a clearer understanding of your project than before.
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
