AI assistant for service and maintenance
A fault occurs, the right manual is in another folder and the experienced colleague is unavailable. WZ-IT connects your machine documentation and approved service cases in an assistant. Technicians receive relevant sources and documented checks for the selected machine.
Companies worldwide trust WZ-IT
From fault symptoms to relevant documentation
Machine type, configuration and document revision determine whether information applies. The assistant uses this context and asks for clarification when important details are missing.
Find the right manuals
Connect fault codes and components to approved documents for the right machine family.
Use known cases
Review similar service cases with sources instead of repeatedly calling colleagues with the same questions.
Record findings
Keep relevant references for the service job. Voice-assisted report drafts can be added as an extension.
Data or integration path still unclear? The AI Process Assessment evaluates one specific workflow and its prerequisites.
A pilot for one machine family
The starting scope covers one machine family, an agreed document collection, one user group and a browser assistant. We define representative queries and review answers with your experts before handover.
Assess the document collection
Check manuals, fault lists and approved service reports for machine assignment, revision and readability.
Build knowledge access
Configure one import path, source metadata and search by machine, fault code and content.
Contextual answers
Show sources with document revision. Ask about unclear configurations and flag missing evidence.
Represent technical boundaries
Use approved checks and flag conflicting documentation for review. No autonomous machine interventions.
Test real queries
Evaluate an agreed test set with your experts: correct sources, machine context and handling of unanswerable questions.
Train and hand over
Document use, document updates and responsibilities, and train the team in the agreed maintenance workflow.
Extensions
Scoped separately as needed
- Additional machine families, larger collections and complex access roles
- CMMS/ERP integration, spare-part lookup and approved write-back
- Voice input, report creation and offline use scoped per project
- Infrastructure, model usage, licences and ongoing operations
Build and validate with your data
We start with representative examples and agree the expected result. This makes business rules, exceptions and technical prerequisites explicit before rollout.
- 01
Select the collection
Choose one machine family, users and documented service cases for the pilot.
- 02
Connect documentation
Prepare sources and incorporate machine context and document revisions into retrieval.
- 03
Validate with experts
Review answers and missing information with the service team; correct unsuitable sources.
- 04
Use in service work
Hand over the assistant and define how new documents, feedback and optional operations are handled.
Price and scope
Service assistant and optional report creation
The starting scope covers one machine family, an agreed document collection, one user group and a browser assistant. We define representative queries and review answers with your experts before handover.
AI Service Assistant Pilot
from €9,900
excluding VAT, one-time
The starting scope covers one machine family, an agreed document collection, one user group and a browser assistant. We define representative queries and review answers with your experts before handover.
- One machine family and an agreed document collection
- One import path and one user group
- Browser assistant with source and revision references
- Agreed test set, training and technical documentation
Extension: voice-assisted service reports
from €4,990
excluding VAT, one-time, additional to the service assistant
Turn recordings or notes into reviewable report drafts using your template. This extends a suitable existing service environment; building that environment is not included in the extension price.
- One report template and one intake path
- Flag missing required information
- Expert approval before one agreed export
- CMMS write access and additional templates scoped separately
The starting price applies to the defined pilot. Data volume, formats, interfaces and acceptance criteria are confirmed in the proposal before engagement. Infrastructure, model usage, licences and ongoing support are listed separately. No preceding assessment is required when scope is clear.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
Suitable starting conditions
- A service team regularly searches its own machine documentation.
- Experts can approve relevant sources and test cases.
- Machines and document revisions can be identified.
What we need from you
- Sample manuals, fault lists and approved service cases
- Machine family, variants and intended users
- Target environment and subject-matter contact
Connect to established services
The pilot can integrate into your existing environment and receive ongoing support. Content maintenance, workflow changes, LLMOps and infrastructure each have an agreed scope; overlapping services are not charged twice.
Enquiry
Which service information should be accessible?
Briefly describe your starting point, data and target system. We assess whether the pilot fits and what additions are needed.
AI Service Assistant: questions
Scope, integration and subject-matter responsibility.
No. It makes approved sources and documented checks accessible. Safety instructions, work authorisations and on-site judgement remain decisive. Unsupported repair steps are not presented as dependable instructions.
The service assistant is configured around machine families, variants, fault codes and service cases. A general internal assistant covers broader company knowledge without that defined service context.
Yes, after assessing interfaces, identifiers and permissions. Read access and write actions are planned separately. Orders or changes require the agreed approval process.
As an extension, recordings or notes become drafts using your report template. Missing required information is flagged. Your team reviews drafts before export or transfer; measurements are not invented.
Local and hybrid deployment are possible. Offline use on mobile devices is a separate integration scope involving synchronisation, devices and models. It is not automatically included in the pilot.
Yes. New cases are captured through the agreed maintenance workflow and approved by experts. This updates the knowledge base; it does not imply automatic retraining of the language model.
Let's talk about your project - honest and no strings attached
- Straight with Timo and Robin - no sales team, no pitch
- An honest take, including when we are not the right fit
- Concrete next steps for infrastructure, software or AI
No risk: worst case, you leave with a clearer understanding of your project than before.
“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
What clients say about working with us
From local AI integration to architecture, data sovereignty and ongoing operations.
“WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.”
Steve Kirchner
Managing Director, nextGYM GmbH
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
Let's Talk About Your Idea
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Arrange a callback
Companies worldwide trust WZ-IT