AI service assistant: make manuals, error codes and service knowledge searchable
Technicians search manuals and old reports while on site. In the pilot, AI makes the service knowledge of one machine family searchable, with the source and matching version for every answer.
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Starting point
Your technicians lose time searching manuals
- Technicians search manuals, error lists and old reports on site
- The same questions keep reaching experienced colleagues by phone
- Machines, variants and document versions can be assigned clearly
- Experts can approve sources and test cases
From error pattern to the right documentation, with source
After the pilot, your service team finds the matching passage in approved documentation for an error code and machine variant, with source and document version. Known cases can be looked up instead of being clarified by phone.
Find the right manuals
Connect fault codes and components to approved documents for the right machine family.
Use known cases
Review similar service cases with sources instead of repeatedly calling colleagues with the same questions.
Record findings
Keep relevant references for the service job. Voice-assisted report drafts can be added as an extension.
Data or integration path still unclear? The AI Opportunity Check evaluates one specific workflow and its prerequisites.
From one machine family to an accepted assistant
We start with one machine family and real service cases. Versions and variants are taken into account in search so that answers fit the machine on site.
- 01
Select the collection
Choose one machine family, users and documented service cases for the pilot.
- 02
Connect documentation
Prepare sources and incorporate machine context and document revisions into retrieval.
- 03
Validate with experts
Review answers and missing information with the service team; correct unsuitable sources.
- 04
Use in service work
Hand over the assistant and define how new documents, feedback and optional operations are handled.
What we need from you
- Sample manuals, fault lists and approved service cases
- Machine family, variants and intended users
- Target environment and subject-matter contact
A pilot for one machine family
One machine family with variants and document versions, one import path, tests with 60–100 service cases and an introduction.
One machine family, one import path and one user group
Agreed variants and version-controlled documents
60–100 service cases and tests with subject-matter experts
Source display, escalation paths, documentation and training
Extensions
Scoped separately as needed
- Autonomous machine control and safety-critical action approvals
- Additional machine families and CMMS write integration
Scope and investment
Cost of the AI service assistant
Two building blocks: the pilot makes the service knowledge of one machine family searchable. The service report add-on adds speech-based report drafts in an existing service environment.
Service Assistant Pilot
from €29,900
excluding VAT and separately quoted third-party costs
Credited against the production rollout. You receive the proposal for it with the acceptance report.
Make manuals, error codes and service cases for one machine family searchable with source and version references.
6–8 weeks
Scope as described aboveOutcome and verification: Documented machine/version matching and expert-reviewed answers.
Service Report Add-on
from €9,900
excluding VAT, in addition to the pilot, plus separately quoted third-party costs
Turn voice input into reviewable report drafts within an existing service environment.
2–3 weeks
- One report template, one intake path and one agreed language
- Mandatory-field checks and 30–50 test reports
- Human approval and one export path
- Documentation and updated handover materials
Outcome and verification: Tested report drafts with visible uncertainties and traceable approval.
Quoted separately: Building the underlying assistant · Additional languages, templates and custom CMMS integration
Delivery starts once agreed data, access and stakeholders are available. The binding scope and price are defined in your proposal. Hardware, hosting, model consumption, licences and ongoing operations are quoted separately. Follow-on projects are costed against reusable results. We credit the pilot price when you commission the production rollout; there is no requirement to purchase every stage. A pilot concludes with a quality report and an evidenced recommendation to proceed or stop. A documented no-go is a valid outcome. Production approval and ongoing operations are agreed separately.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
Extend and support service knowledge
The service assistant uses the same technology as the internal AI assistant, tailored to machines and service cases. Undocumented experience is captured through knowledge transfer.
Knowledge transfer
Capture and approve experiential knowledge that is not documented yet from interviews.
View offerfrom €34,900 excl. VATInternal AI Assistant
Make further approved company sources available to other teams.
View offerfrom €1,990 excl. VAT / monthManaged LLMOps
Monitor quality, source access, errors and model changes within the agreed scope.
View offerFrequently asked questions about the AI Service Assistant
Scope, integration and subject-matter responsibility.
No. It makes approved sources and documented checks accessible. Safety instructions, work authorisations and on-site judgement remain decisive. Unsupported repair steps are not presented as dependable instructions.
The service assistant is configured around machine families, variants, fault codes and service cases. A general internal assistant covers broader company knowledge without that defined service context.
In the pilot, the agreed formats of one import path, typically PDF manuals, error code lists and documented service cases. Scanned documents, drawings or multilingual collections are checked with examples beforehand.
Yes, after assessing interfaces, identifiers and permissions. Read access and write actions are planned separately. Orders or changes require the agreed approval process.
As an extension, recordings or notes become drafts using your report template. Missing required information is flagged. Your team reviews drafts before export or transfer; measurements are not invented.
Local and hybrid deployment are possible. Offline use on mobile devices is a separate integration scope involving synchronisation, devices and models. It is not automatically included in the pilot.
Yes. New cases are captured through the agreed maintenance workflow and approved by experts. This updates the knowledge base; it does not imply automatic retraining of the language model.
The pilot for one machine family costs from €29,900 excl. VAT, the service report add-on from €9,900 excl. VAT. Further machine families, CMMS write access or offline use are quoted separately. Pilot results are reused when the solution is extended.
Enquiry
Which service information should be accessible?
Briefly describe your starting point, data and target system. We assess whether the pilot fits and what additions are needed.
Let's Talk About Your Idea
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Arrange a callback
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