Service, engineering and documentation teams search manuals, analyse service reports and translate instructions without handing design or customer data to US services.
Starting point
Knowledge sits in manuals, service reports and heads. The question is how to use it without losing its protection as a trade secret.
Design and costing know-how is only protected if you can show reasonable confidentiality measures (Section 2 no. 1 GeschGehG).
Your customers' specifications and drawings are often under NDA. Every AI service is another recipient.
Fault patterns and fixes sit in service reports, test records and with a few experienced technicians.
Without an approved tool, staff copy customer documents into private chat accounts.
Use cases
The AI delivers drafts and sources. Review and approval stay with you.
Today
Recurring faults only show up when someone lays reports side by side.
With the AI platform
Upload a quarter's service reports and the AI summarises fault patterns by frequency and assembly. Assessment stays with service and engineering.
Today
Technicians look for fault patterns in manuals, old service reports and test records.
With the AI platform
Questions to the knowledge base return the answer with its source, in the browser even at the customer's site.
Today
Texts go to external translators or public translation services.
With the AI platform
An assistant with your terminology list produces translation drafts. The documentation team checks and approves.
What it looks like
Open WebUI in the browser, with models operated in Germany by German providers. Stops from your work, plus web search and your own knowledge base.
Full walkthrough01Service knowledge
Manuals, service reports and test records sit in a knowledge base. Every answer cites its source, visible only to service and engineering.
02Service reports
Upload service reports as PDF or Excel. The AI summarises fault patterns by frequency, assembly and customer; the assessment stays with you.
03Translation
Store the terminology list and style rules once. The documentation team picks the assistant and gets translation drafts in your terminology for review.
04Web search
For new regulations, standard versions or supplier information the team switches on web search. Design and customer data stay in the instance.
05Create a knowledge base
Create a knowledge base, upload files, sync whole folders or add web pages and text. In the chat, a # brings in the collection and the answer cites its source.
GDPR and trade secrets
Reasonable confidentiality means: contractually with a DPA and confidentiality agreement, organisationally with permissions per group, technically with a dedicated instance and no US provider.
Sign-in via SSO with your multi-factor authentication, permissions per group.
Setup and operations, DPA and Section 203 supplementary agreement, staff bound in writing.
Dedicated instance per organisation, no shared platform; data centres in Germany run by German providers, with DPA and Section 203 supplementary agreement.
AI hosting by a German provider in Germany, no transfer abroad, no US provider, no training.
Process
You test with your team first, then decide.
Clarify users, tasks, sign-in and requirements.
Test for 7 days free of charge with non-critical data; the test instance is not Section 203 compliant.
Within a few working days: set up instance, domain, users and SSO, plus a one-hour walkthrough.
We handle updates, backups, monitoring and new models.
Packages
Usually one area with a lot of document work starts, such as service or technical documentation. Further departments join with the next package.
For small firms, practices and teams.
For growing firms and departments.
For organisations with several teams.
For larger organisations and public bodies.
Optional onboarding package for €990 once: knowledge base with your documents, assistant templates and two hours of training documented under Article 4 of the AI Act. Additional users €14.90 each per month, up to 150 users in the Organisation package; beyond that a custom offer. Cancel monthly.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
Related
All features and models on the main page, plus related options for your situation.
Features, models, contract chain and packages at a glance.
from €149.90 excl. VAT / monthGo to overview ProjectManuals and fault codes per machine family, with version tracking, as a project.
View IndustryDraft reports and search project knowledge.
ViewProfessional rules, data protection, prices and use
Reviews & projects
From local AI integration to architecture, data sovereignty and ongoing operations.
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Enquiry
Tell us your number of users and tasks. We set up the test instance or recommend the right package.
No risk: worst case, you leave with a clearer understanding of your project than before.
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
