What does support cost?

Within regular service hours €120 net per hour. Outside regular service hours €240 net per hour. There is no day rate and no hour package. Regular service hours are Monday to Friday, 08:00 to 17:00.

Is there a minimum purchase?

No hour package and no contract commitment. Before starting we give an effort range for the described task.

How quickly do you respond?

Work billed by time carries no guaranteed response time. A binding response comes with a service level in an operations contract. We usually reply to enquiries within one business day.

When is an operations contract the better choice?

Once the same need recurs. Managed Proxmox starts at €179.90 net per node and month and includes monitoring, updates, backup verification and an agreed response - work that quickly costs more as individual hours.

Does the rate also apply to existing customers?

Yes. Additional work and incident effort outside the agreed operating scope is billed at the same rate.

Do you also work on systems you do not know?

For scoped tasks, yes. Ongoing responsibility requires an inventory first - that is what the Linux server audit, or the matching check for the platform in question, is for.

Proxmox support without an ongoing contract

For clearly scoped work on an existing cluster: a Ceph expansion, a storage or networking question, a backup check, or analysis after a failed update. Billed by actual effort.

Describe the task See what is included

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Starting point

A fit when the task can be scoped

You operate the systems yourself and need occasional support
A specific problem is named, but the cause is not
A planned change should be reviewed before implementation
An operations contract is not on the table, or comes later
The need is one-off or irregular

What you get

The same people who also operate Proxmox long term

Your task is handled by someone who also carries responsibility for these systems in production. If the assessment shows that a single intervention will not solve the problem, we say so before work starts.

A scoped task
You describe what needs doing. We tell you what it is likely to cost before we start.
Billed by actual effort
€120 net per hour. No hour package, no contract commitment.
A documented result
What was done, what stood out and what remains open - in writing, even for a single engagement.

WZ-IT covers Proxmox across three levels: build, ongoing operations and support billed by time.

What is included

Work on an existing Proxmox estate

Scope is agreed before work starts. The following are the standard cases; anything outside them is assessed up front.

Included

Cluster and nodes
Review configuration, add or replace nodes, trace quorum and HA behaviour.
Ceph and storage
Expand pools and OSDs, assess utilisation and recovery behaviour, isolate bottlenecks.
Backup and restore
Check the PBS configuration, trace backups and perform a test restore.
Networking and access
Review and adjust bridges, VLANs, firewall and management access.
Updates and fault analysis
Assess update levels, analyse a failed update and define a controlled path forward.
Second opinion
Review a planned change or an existing design before it is implemented.

A clear service boundary

Work billed by time is neither operations nor standby

Guaranteed response times - those come with a service level in an operations contract
Monitoring, patch cycles and backup verification between engagements
On-call duty or a guaranteed start time
Responsibility for systems WZ-IT does not know on an ongoing basis
Provider costs for hardware, licences and infrastructure

How it runs

Four steps from enquiry to invoice

Each step is completed before the next begins. Scope, effort range and fee agreement are in writing before work starts.

01
Describe the task
System, starting position and desired outcome in your own words. Access is discussed later.
02
Assessment and effort range
We say whether the task makes sense as a single engagement and give an effort range before any work begins.
03
Fee agreement and delivery
Scope and rate are set out in a written fee agreement. Work then proceeds within the agreed frame; effort beyond it is agreed beforehand.
04
Documentation and billing
A written result with findings and open points, billed by actual effort.

What we need for the assessment

Proxmox version, number of nodes and the storage in use
The fault or the desired change in your own words
How long the situation has existed and what has already been tried
Whether production systems are affected
Who is technically available on your side

Billing

One hourly rate, no packages

Billing is based on actual effort. Regular service hours are Monday to Friday, 08:00 to 17:00. Outside these hours the higher rate applies.

Within regular service hours €120 net per hour, outside them €240 net per hour. We bill actual effort, not an estimated package. Once demand becomes regular, an operations contract with a defined scope and agreed response costs less than individual hours. Work is carried out on the basis of a written fee agreement. Regular service hours are Monday to Friday, 08:00 to 17:00.

All prices are net and exclude statutory VAT. The offers are addressed to businesses.

Hourly rate

Support billed by time

For clearly scoped tasks without an ongoing contract.

€120net, per hour

Billed by actual effort
Effort range before we start
Written result
Outside regular service hours €240 net per hour

Sensible next steps

When a one-off becomes a permanent need

Work billed by time is the entry point. Once the same need recurs, an agreed operating scope is more predictable and cheaper overall.

Managed Proxmox

Monitoring, updates, backup verification and agreed response for nodes and clusters.

Explore Managed Proxmox

Proxmox restore test

Perform an isolated restore and document duration, result and findings.

Explore the restore test

Proxmox setup & cluster

Build from a single node to an HA cluster with storage, networking and backup design.

Explore the build

Common questions about support billed by time

Billing, boundaries and the move to an operations contract.

Reviews & projects

Proxmox proof from real projects

Customer feedback on virtualization, backup, VPN, security and ongoing cluster operations.

WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.

Steve KirchnerManaging Director, nextGYM GmbH

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International

Built in Germany's Ruhr Valley. Running worldwide.

WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.