Ticket platform
Operate pretix, proxy, queue, database and media.
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pretix: Managed Hosting, Installation and Operations
We install, migrate and operate pretix as a ticketing platform - including database, mail, payment providers, backups, updates, monitoring and scaling.
Companies worldwide trust WZ-IT
The following are trademarks of their respective owners: pretix (pretix GmbH). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.
About the Technology
Protect ticket sales from shop to admission
pretix
pretix connects events, quotas, orders, payments, ticket delivery and check-in. Before sales launches and event dates, the platform, mail, payment and recovery paths must work together.
We install pretix, take over existing instances and operate the application, database, queue, mail, backups and monitoring. Plugins, APIs and internal systems can be integrated around the event process.
Separate technical operations and organiser obligations
WZ-IT operates the ticket platform. Events, prices, tax, refunds, payment-provider agreements, attendance terms and legal approval remain with the organiser.
Plugins, pretixSCAN, pretixPOS and other components are included only where they are required for the actual sales and admission process.
Operations beyond installation
Operate pretix across the entire ticket lifecycle
Ticket shop, background jobs, payments, mail and check-in form one business process with fixed deadlines.
Events
Represent organisers, teams and roles cleanly.
Payment and interfaces
Connect payments, mail, APIs and third-party systems.
Operations and recovery
Own updates, monitoring, backup and load planning.
Ownership of platform and event
WZ-IT protects technical operations; the organiser owns offers, payments, participant processes and legal content.
| Area | Responsibility | Scope and boundaries |
|---|---|---|
| pretix and infrastructure | WZ-IT | Installation, configuration, updates, monitoring and technical maintenance. |
| Database, queue and backup | WZ-IT | Persistence, jobs, backup and agreed restore tests. |
| Payment and mail | Shared | WZ-IT integrates technically; the customer supplies approved accounts and senders. |
| Events and products | Customer | Dates, quotas, prices, taxes and copy remain with the organiser. |
| Refunds and support | Customer | Participant communication and commercial decisions remain with the customer. |
| Plugins and custom integrations | Optional WZ-IT service | Additional workflows and third-party systems are delivered as projects. |
Ticket shop and quotas
Model events, products, variants, quotas, vouchers and sales channels.
Payment providers
Connect supported payment providers technically and monitor failure paths.
Tickets and email
Deliver ticket documents, confirmations, email and templates reliably.
Check-in processes
Include pretixSCAN and other required admission components in operations.
API and plugins
Integrate CRM, accounting, websites, access control and custom workflows.
Peak load and monitoring
Observe sales launches, queues, jobs, database, payments and email.
Migration and takeover
Assess existing data and configuration, migrate them in a test run and move to managed operations through a controlled cutover.
Identity and secure access
Secure SSO, roles, administrative paths and external access for the application and existing infrastructure.
Backup and recovery
Back up all stateful components consistently and document the recovery path for the agreed scope.
Updates, monitoring and operations
Monitor and update the application and its technical dependencies and operate them under the agreed service level.
You got questions? We are here to help!
Hosting & operations
Hosting for pretix in Germany: GDPR-compliant operations
Hosting & operations
Hosting & operations for pretix
A clearly defined operating scope instead of an opaque hosting flat fee.
One managed standard application included
Dedicated compute workload in S, M, L or XL
Subdomain on wz-it.cloud included
German provider, German data centres, no US clouds
ISO 27001-certified and BSI C5-attested data centres
99.9 % standard availability per month
CVE and security-advisory monitoring for the operating system and managed application, regular updates, and priority deployment of available patches for critical vulnerabilities
Central collection of agreed system and operations logs with immutable retention
Daily backup with 7-day retention
5 TB outbound traffic per workload and month
24/7 proactive monitoring
Five clearly separated service levels
24/7 P1 response with Production or Critical
Personal technical contact
Hosting & operations from
€129.90/ month
Try it free for 7 days
We set up a test instance for you, usually on the next business day. No payment details required. After seven days it is deleted unless you continue.
Modular pricing based on your requirements - service level, apps and compute selectable individually.
DCs
ISO 27001 / BSI C5
24/7
Monitoring
GDPR
requirements
Why hosting & operations by WZ-IT?
We combine the right compute size with ongoing operations, backups, monitoring and a service level appropriate for the criticality of pretix. High availability and recovery targets are designed separately where needed.
Bring Your Own Infrastructure
Installation on Your Infrastructure
Installation on your own infrastructure
On-premise or in your cloud
Control over data location and access
Custom configuration
Complete documentation
Initial setup & configuration
Optional support and maintenance contract
Price on request
plus optional support & maintenance
Looking for a custom solution?
We also design custom hosting architectures, integrations and migrations around pretix. Contact us for a technical assessment.
Calculator
How much does hosting for pretix cost?
One managed standard pretix application is included in the Starter workload. Business and higher levels add a flexible operations allowance for planned work during regular service hours. Select compute, additional applications, storage and the appropriate service level.
Workloads
A workload is one compute instance with the applications agreed for it.
Additional standard applications
One standard app per workload is already included. Additional dedicated servers count as separate workloads.
Additional block storage
€7.99 excl. VAT per additional 100 GB per month, including daily encrypted offsite backup with 7-day retention. Billing is based on provisioned capacity, not actual usage.
GB
Custom backup retention
We also implement custom backup schedules and retention periods. For example: daily backups retained for 30 days and one monthly backup retained for 12 months. Scope, storage requirements and additional costs are agreed separately.
Availability configuration
Assessed individually; custom quote.
Standard hosting runs on a single instance without high availability. Availability for custom architectures is agreed separately.
Zero downtime on request
Distributed operation with several instances, a database cluster and rolling updates, so that a node failure causes no interruption. Only for applications suited to it; design and price after technical assessment.
Role in the overall system
Related services for pretix
This page covers installation and the agreed platform operations for pretix. Custom code, the access layer and special confidentiality requirements remain clearly separated responsibilities that can be added when needed.
Maintain the application
Support custom code and integrations
Keep custom extensions, interfaces and dependencies controlled, updated and supportable.
from €699.90 excl. VAT / month
View serviceSecure access
Connect users, sites and systems
Add identity-based access and private network paths as a separate operational layer.
from €349.90 excl. VAT / month
View serviceOperate confidentially
Assess Section 203 requirements separately
For professional secrecy holders, define contractual, access and infrastructure requirements in a dedicated operating model.
from €499.90 excl. VAT / month
View serviceThree relevant adjacent paths instead of a long list of further products.
All prices are net and exclude statutory VAT. The offers are addressed to businesses.
View the overall systemEnquiry
Enquire about hosting and operations for pretix
Briefly describe the current state and objective for pretix. We assess infrastructure, integration, and ongoing operations.
Sizing and deployment
Size pretix around sales profiles and event peaks
Orders per minute, concurrent buyers, ticket delivery, payment responses, check-in and exports determine the platform.
Starting-point guidance
| Usage scenario | Technical starting point | Key factors |
|---|---|---|
| Small event series | Dedicated single environment | Predictable sales and manageable participant counts. |
| Regular events | Separate app, database and worker resources | Jobs, email and backup are sized independently. |
| High-demand sales launch | Load assessment | Concurrency, caching, payment and queues are tested. |
| Critical admission or multiple sites | Event assessment | Check-in, offline behaviour, support and recovery are designed. |
The calculator covers an operated standard pretix instance. Event profile, peak load, payment, mail, plugins, check-in, data volume and higher response tiers are added after technical discovery.
pretix operating models
The platform runs on dedicated or customer-owned infrastructure according to data location, integrations and workload.
WZ-IT managed platform
Dedicated pretix environment with monitoring, backup and maintenance.
Your cloud
Operations in your account and security zones.
On-premise
Internal or specialist event processes on your infrastructure.
Hybrid
Connect ticketing to internal CRM, access-control or accounting systems.
Target architecture
Connect sales, payment and admission end to end
The public ticket shop and internal event management remain protected while payment, mail and check-in receive defined interfaces.
Buyers, organisers and check-in
Ticket shop, administration, scanners and approved self-service paths.
TLS and public protection
Proxy, rate limits and restricted administrative access.
Teams and roles
Organisers, device access and minimum backend permissions.
pretix platform
Events, orders, tickets, plugins, API and background jobs.
Database and queue
Orders, states and reliable background processing.
Payment and mail
External providers with documented error and retry paths.
Monitoring and recovery
Shop path, jobs, errors, backups and restart.
Before important sales launches and events, changes are frozen or tested deliberately. Maintenance windows and escalation contacts follow the event calendar.
Frequently asked questions about pretix self-hosting
Answers about operations, payment, peak load, check-in and migration.
Yes. We review version, plugins, database, queue, mail, payment, backups, domains and load profile and plan takeover around active events.
We provide technical integration and testing. The organiser supplies merchant accounts, contracts, identity checks and commercial approvals.
Yes, when the platform and dependencies are sized and tested for the expected profile. We need sufficient lead time and reliable concurrency assumptions.
These components can be included where devices, networks, offline behaviour and support paths are designed together.
Participant and order support normally remains with the organiser. WZ-IT handles technical platform incidents and provides the agreed diagnostic paths.
On-premises option
Run pretix on hardware at your organisation
As an alternative to managed hosting in the data centre, WZ-IT provides the hardware, configures pretix, and handles hardening, monitoring, updates, backup and technical support. Access can be limited to the internal network or enabled through VPN and existing identities.
from EUR 349 excl. VAT / month · plus one-time provisioning and initial setup
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Reviews
Selected customers and projects in Germany and internationally
GermanyNetworking & ProvisioningVPNAutomationOperations
“WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.”
Steve Kirchner
Managing Director, nextGYM GmbH
GermanyProxmox & BackupProxmoxBackupDocumentation
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
GermanyInfrastructure ModernizationData SovereigntyGDPRDocumentation
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
GermanyArchitecture ConsultingSovereign Software SelectionOpen Source Strategy
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
H
GermanyLocal AI IntegrationTechnical IntegrationImplementation
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
GermanySoftware DevelopmentPHP ModernizationAPI Extension
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
UAECloud MigrationAWS ExitProxmox81% Cost Reduction
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
SwitzerlandManaged ProxmoxClusterMonitoringHigh Availability
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
GermanyProxmox & VirtualizationBackupVPNSecurity
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
GermanyOpen Source ArchitectureImplementationTechnical Consulting
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
BulgariaSovereign CollaborationOpen Source StackOperationsMaintenance
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
SpainProduction DeploymentCI/CDPaaSOperations
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
GermanyNetBird & KubernetesNetBirdKubernetesConsulting
“WZ-IT supported us professionally with the provisioning and setup of NetBird. Alongside the technical implementation, we also received well-founded advice on connecting our Kubernetes clusters. The recommendations were concrete and directly actionable. The collaboration was consistently reliable, fast and on equal terms. We can recommend WZ-IT without reservation.”
Kai Clauß
Head of Development, SweetConnect GmbH
SweetConnect - cross-manufacturer Industry 4.0 platform for confectionery production.
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Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
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