pretix Self-Hosting: Installation, Operations and Support
We install, migrate and operate pretix as a ticketing platform on your infrastructure - including database, mail, payment providers, backups, updates and monitoring.
About the technology
Protect ticket sales from shop to admission
pretix connects events, quotas, orders, payments, ticket delivery and check-in. Before sales launches and event dates, the platform, mail, payment and recovery paths must work together.
We install pretix, take over existing instances and operate the application, database, queue, mail, backups and monitoring. Plugins, APIs and internal systems can be integrated around the event process.
pretix for sales, tickets and check-in
Ticket shop and quotas
Model events, products, variants, quotas, vouchers and sales channels.Payment providers
Connect supported payment providers technically and monitor failure paths.Tickets and email
Deliver ticket documents, confirmations, email and templates reliably.Check-in processes
Include pretixSCAN and other required admission components in operations.API and plugins
Integrate CRM, accounting, websites, access control and custom workflows.Peak load and monitoring
Observe sales launches, queues, jobs, database, payments and email.Migration and takeover
Assess existing data and configuration, migrate them in a test run and move to managed operations through a controlled cutover.Identity and secure access
Secure SSO, roles, administrative paths and external access for the application and existing infrastructure.Backup and recovery
Back up all stateful components consistently and document the recovery path for the agreed scope.Updates, monitoring and operations
Monitor and update the application and its technical dependencies and operate them under the agreed service level.
Licence
Licensing notice
pretix is licensed under the AGPL-3.0 with additional terms under section 7. They exclude making the functionality of pretix available to third parties as a service (SaaS) and using pretix to sell products or services of third parties (https://github.com/pretix/pretix/blob/master/LICENSE). The "powered by pretix" attribution stays visible. WZ-IT therefore does not offer pretix as hosting, but installs and operates it as your own instance on your infrastructure and on your behalf. On request, we support you in obtaining any required vendor licence.
Operations beyond installation
Operate pretix across the entire ticket lifecycle
Ticket shop, background jobs, payments, mail and check-in form one business process with fixed deadlines.
Ticket platform
Operate pretix, proxy, queue, database and media.Events
Represent organisers, teams and roles cleanly.Payment and interfaces
Connect payments, mail, APIs and third-party systems.Operations and recovery
Own updates, monitoring, backup and load planning.
Area
Ownership of platform and event
WZ-IT protects technical operations; the organiser owns offers, payments, participant processes and legal content.
| Area | Responsibility | Scope and boundaries |
|---|---|---|
| pretix and infrastructure | WZ-IT | Installation, configuration, updates, monitoring and technical maintenance. |
| Database, queue and backup | WZ-IT | Persistence, jobs, backup and agreed restore tests. |
| Payment and mail | Shared | WZ-IT integrates technically; the customer supplies approved accounts and senders. |
| Events and products | Customer | Dates, quotas, prices, taxes and copy remain with the organiser. |
| Refunds and support | Customer | Participant communication and commercial decisions remain with the customer. |
| Plugins and custom integrations | Optional WZ-IT service | Additional workflows and third-party systems are delivered as projects. |
Full operations on your infrastructure
pretix - fully operated on your infrastructure
pretix remains on your infrastructure. We define the operating scope, backup architecture and service level based on the existing system and its criticality.
Operations on your infrastructure
- Installation, configuration and ongoing operations
- Regular updates, CVE monitoring and prioritised patches for critical vulnerabilities
- Central logs with immutable retention
- 24/7 proactive monitoring
- Backup and retention according to the agreed architecture
- Five service levels, 24/7 P1 response with Production or Critical
- Infrastructure and data remain under your control
- Personal technical contact
Straightforward provisioning within a few business days
- Bank transfer
All prices are net and exclude statutory VAT. The offers are addressed to businesses. All on-premises options
Sizing and deployment
Size pretix around sales profiles and event peaks
Orders per minute, concurrent buyers, ticket delivery, payment responses, check-in and exports determine the platform.
| Usage scenario | Technical starting point | Key factors |
|---|---|---|
| Small event series | Dedicated single environment | Predictable sales and manageable participant counts. |
| Regular events | Separate app, database and worker resources | Jobs, email and backup are sized independently. |
| High-demand sales launch | Load assessment | Concurrency, caching, payment and queues are tested. |
| Critical admission or multiple sites | Event assessment | Check-in, offline behaviour, support and recovery are designed. |
- The calculator covers an operated standard pretix instance. Event profile, peak load, payment, mail, plugins, check-in, data volume and higher response tiers are added after technical discovery.
Sizing and deployment
pretix operating models
The platform is operated on your infrastructure according to data location, integrations and load profile.
Your cloud
Operations in your account and security zones.On-premise
Internal or specialist event processes on your infrastructure.Hybrid
Connect ticketing to internal CRM, access-control or accounting systems.
Target architecture
Connect sales, payment and admission end to end
The public ticket shop and internal event management remain protected while payment, mail and check-in receive defined interfaces.
Buyers, organisers and check-in
Ticket shop, administration, scanners and approved self-service paths.
TLS and public protection
Proxy, rate limits and restricted administrative access.
Teams and roles
Organisers, device access and minimum backend permissions.
pretix platform
Events, orders, tickets, plugins, API and background jobs.
Database and queue
Orders, states and reliable background processing.
Payment and mail
External providers with documented error and retry paths.
Monitoring and recovery
Shop path, jobs, errors, backups and restart.
Before important sales launches and events, changes are frozen or tested deliberately. Maintenance windows and escalation contacts follow the event calendar.
Role in the overall system
Related services for pretix
This page covers installation and the agreed platform operations for pretix. Custom code, the access layer and special confidentiality requirements remain clearly separated responsibilities that can be added when needed.
Support custom code and integrations
Keep custom extensions, interfaces and dependencies controlled, updated and supportable.
View service Secure accessConnect users, sites and systems
Add identity-based access and private network paths as a separate operational layer.
View service Operate confidentiallyAssess Section 203 requirements separately
For professional secrecy holders, define contractual, access and infrastructure requirements in a dedicated operating model.
View serviceThree relevant adjacent paths instead of a long list of further products.
View the overall systemFrequently asked questions about pretix self-hosting
Answers about operations, payment, peak load, check-in and migration.
- Yes. We review version, plugins, database, queue, mail, payment, backups, domains and load profile and plan takeover around active events.
- We provide technical integration and testing. The organiser supplies merchant accounts, contracts, identity checks and commercial approvals.
- Yes, when the platform and dependencies are sized and tested for the expected profile. We need sufficient lead time and reliable concurrency assumptions.
- These components can be included where devices, networks, offline behaviour and support paths are designed together.
- Participant and order support normally remains with the organiser. WZ-IT handles technical platform incidents and provides the agreed diagnostic paths.
Knowledge
More about pretix
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Reviews & projects
Client feedback and projects worldwide
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
Built in Germany's Ruhr Valley. Running worldwide.
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Selected projects
- LiveRemote access platform for distributed water treatment plantsABCO Water Systems · Australia · Secure Access & OT
- 81%AWS migration with substantially lower operating costsEVA Real Estate · UAE · Cloud exit & infrastructure
- 98%Provision new sites in minutes instead of hoursnextGYM GmbH · Germany · Automation & IoT
Read client reviews
- Secure your Proxmox & backup setup
- Modernize your infrastructure - sovereign
- Plan a sovereign open-source stack
- Integrate a local AI solution
- Modernize your legacy software
- Cut cloud cost - up to −81%
- Build a high-availability Proxmox cluster
- Virtualize with Managed Proxmox
- Design an open-source AI architecture
- Get collaboration fully managed
- Ship your prototype to production
- Connect sites and clusters securely
Full operations on your infrastructure
Enquire about operating pretix on your infrastructure
Briefly describe the current state and objective for pretix. We assess infrastructure, integration, and ongoing operations.
- Straight with Timo and Robin - no sales team, no pitch
- A professional assessment of your situation
- Concrete next steps for infrastructure, software or AI
The conversation is free and non-binding.
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.