Ticket platform
Operate pretix, proxy, queue, database and media.

We install, migrate and operate pretix as a ticketing platform - including database, mail, payment providers, backups, updates, monitoring and scaling.
Companies worldwide trust WZ-IT
The following are trademarks of their respective owners: pretix (pretix GmbH). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.

pretix connects events, quotas, orders, payments, ticket delivery and check-in. Before sales launches and event dates, the platform, mail, payment and recovery paths must work together.
We install pretix, take over existing instances and operate the application, database, queue, mail, backups and monitoring. Plugins, APIs and internal systems can be integrated around the event process.
WZ-IT operates the ticket platform. Events, prices, tax, refunds, payment-provider agreements, attendance terms and legal approval remain with the organiser.
Plugins, pretixSCAN, pretixPOS and other components are included only where they are required for the actual sales and admission process.
Ticket shop, background jobs, payments, mail and check-in form one business process with fixed deadlines.
Operate pretix, proxy, queue, database and media.
Represent organisers, teams and roles cleanly.
Connect payments, mail, APIs and third-party systems.
Own updates, monitoring, backup and load planning.
WZ-IT protects technical operations; the organiser owns offers, payments, participant processes and legal content.
| Area | Responsibility | Scope and boundaries |
|---|---|---|
| pretix and infrastructure | WZ-IT | Installation, configuration, updates, monitoring and technical maintenance. |
| Database, queue and backup | WZ-IT | Persistence, jobs, backup and agreed restore tests. |
| Payment and mail | Shared | WZ-IT integrates technically; the customer supplies approved accounts and senders. |
| Events and products | Customer | Dates, quotas, prices, taxes and copy remain with the organiser. |
| Refunds and support | Customer | Participant communication and commercial decisions remain with the customer. |
| Plugins and custom integrations | Optional WZ-IT service | Additional workflows and third-party systems are delivered as projects. |
Model events, products, variants, quotas, vouchers and sales channels.
Connect supported payment providers technically and monitor failure paths.
Deliver ticket documents, confirmations, email and templates reliably.
Include pretixSCAN and other required admission components in operations.
Integrate CRM, accounting, websites, access control and custom workflows.
Observe sales launches, queues, jobs, database, payments and email.
Assess existing data and configuration, migrate them in a test run and move to managed operations through a controlled cutover.
Secure SSO, roles, administrative paths and external access for the application and existing infrastructure.
Back up all stateful components consistently and document the recovery path for the agreed scope.
Monitor and update the application and its technical dependencies and operate them under the agreed service level.
A clearly defined operating scope instead of an opaque hosting flat fee.
We set up a test instance for you, usually on the next business day. No payment details required. After seven days it is deleted unless you continue.
We combine the right compute size with ongoing operations, backups, monitoring and a service level appropriate for the criticality of pretix. High availability and recovery targets are designed separately where needed.
We also design custom hosting architectures, integrations and migrations around pretix. Contact us for a technical assessment.
One managed standard pretix application is included in the Starter workload. Business and higher levels add a flexible operations allowance for planned work during regular service hours. Select compute, additional applications, storage and the appropriate service level.
A workload is one compute instance with the applications agreed for it.
One standard app per workload is already included. Additional dedicated servers count as separate workloads.
€79.90 per started TB and month, including daily encrypted offsite backup with 7-day retention.
Enquiry
Briefly describe the current state and objective for pretix. We assess infrastructure, integration, and ongoing operations.
Orders per minute, concurrent buyers, ticket delivery, payment responses, check-in and exports determine the platform.
| Usage scenario | Technical starting point | Key factors |
|---|---|---|
| Small event series | Dedicated single environment | Predictable sales and manageable participant counts. |
| Regular events | Separate app, database and worker resources | Jobs, email and backup are sized independently. |
| High-demand sales launch | Load assessment | Concurrency, caching, payment and queues are tested. |
| Critical admission or multiple sites | Event assessment | Check-in, offline behaviour, support and recovery are designed. |
The calculator covers an operated standard pretix instance. Event profile, peak load, payment, mail, plugins, check-in, data volume and higher response tiers are added after technical discovery.
The platform runs on dedicated or customer-owned infrastructure according to data location, integrations and workload.
Dedicated pretix environment with monitoring, backup and maintenance.
Operations in your account and security zones.
Internal or specialist event processes on your infrastructure.
Connect ticketing to internal CRM, access-control or accounting systems.
The public ticket shop and internal event management remain protected while payment, mail and check-in receive defined interfaces.
Ticket shop, administration, scanners and approved self-service paths.
Proxy, rate limits and restricted administrative access.
Organisers, device access and minimum backend permissions.
Events, orders, tickets, plugins, API and background jobs.
Orders, states and reliable background processing.
External providers with documented error and retry paths.
Shop path, jobs, errors, backups and restart.
Before important sales launches and events, changes are frozen or tested deliberately. Maintenance windows and escalation contacts follow the event calendar.
Answers about operations, payment, peak load, check-in and migration.
Yes. We review version, plugins, database, queue, mail, payment, backups, domains and load profile and plan takeover around active events.
We provide technical integration and testing. The organiser supplies merchant accounts, contracts, identity checks and commercial approvals.
Yes, when the platform and dependencies are sized and tested for the expected profile. We need sufficient lead time and reliable concurrency assumptions.
These components can be included where devices, networks, offline behaviour and support paths are designed together.
Participant and order support normally remains with the organiser. WZ-IT handles technical platform incidents and provides the agreed diagnostic paths.
As an alternative to managed hosting in the data centre, WZ-IT provides the hardware, configures pretix, and handles hardening, monitoring, updates, backup and technical support. Access can be limited to the internal network or enabled through VPN and existing identities.
from EUR 349 excl. VAT / month · plus one-time provisioning and initial setup

These solutions are often used together with pretix
These solutions offer similar functionalities and can be evaluated together
No risk: worst case, you leave with a clearer understanding of your project than before.


“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.