We take over existing Hetzner Cloud and dedicated servers in your account. Patching, hardening, backup management, and incident response are clearly scoped; root access and the provider contract remain yours.
Operating model
With Hetzner Cloud and dedicated servers, the client is responsible for operating system, maintenance, and security. WZ-IT takes over this technical responsibility under a documented scope. This is deliberately different from Hetzner's own Managed Server product: your existing architecture remains flexible and your contracts continue unchanged.
Existing Linux VMs, private networks, firewalls, volumes, and backups within the agreed operational scope.
AX, EX, and other dedicated systems with operating-system operations, hardware signals, and coordinated escalation to Hetzner.
Takeover following a technical audit. Hardware health, operating system, backup capability, and replacement needs are assessed first.
Single nodes, clusters, routing, and backup are scoped separately rather than treated as one standard server.
Responsibility
Hetzner provides the data centre and booked infrastructure. Operation and security of Cloud and dedicated instances remain the client's responsibility.
Hetzner
WZ-IT
Hetzner service areas
We operate customer-owned Hetzner environments. Hetzner Cloud, dedicated servers, and storage products are scoped separately because their control planes, network features, recovery paths, and responsibility boundaries differ.
Hetzner Cloud
We design and operate Linux systems in Hetzner Cloud together with the resources required for networking, storage, and recovery.
Responsibility boundary: Hetzner operates the data center, hardware, and cloud platform. The guest operating system, firewall rules, data, applications, and recovery procedures remain customer responsibilities unless WZ-IT takes them over.
Outcome: A documented Hetzner Cloud environment whose compute, network, and storage resources fit the operating model.
Dedicated & Robot
Dedicated servers are managed through Robot and require different access, network, and hardware processes from Cloud Servers. We take over Server Auction systems only after an assessment.
Responsibility boundary: Hetzner replaces defective hardware within its product terms. WZ-IT monitors available signals, isolates faults, and coordinates tickets; hardware response times remain a Hetzner service.
Outcome: A reliable operating path from a Linux incident through qualified hardware escalation.
Networking & hybrid
Hetzner Cloud Networks and Robot vSwitch are different products. We design routing, VLANs, MTU, firewalls, and transitions between cloud, dedicated, and external sites as one architecture.
Responsibility boundary: Individual Hetzner network features do not automatically create high availability. Routing, health checks, quorum, and application failover require separate design and testing.
Outcome: Explainable network and failover paths for cloud, bare-metal, and hybrid systems.
Storage & recovery
We map Hetzner storage products to access patterns, failure domains, and recovery objectives and add application-consistent protection where needed.
Responsibility boundary: Snapshots, Cloud Backups, Storage Box, and Object Storage serve different purposes. Application-consistent protection must be defined for each system.
Outcome: A recovery design that connects product capabilities, data consistency, and actual service restart.
Platforms & operations
On Cloud Servers and Dedicated Servers, we can also operate the platform above the operating system. Proxmox clusters are scoped separately because of networking, quorum, and backup requirements.
Responsibility boundary: WZ-IT is an independent service provider. This offering is not Hetzner's native Managed Server product; servers and contracts remain in the customer's account.
Outcome: One accountable contact for infrastructure, Linux, and the explicitly agreed application scope.
One operating model
The provider is only one operating location. WZ-IT connects servers, clouds, and on-premises systems into a documented environment with consistent monitoring, controlled access, and one coordinated service level.
View hybrid and multi-cloud operationsContracts, accounts, and administrative control remain with you. We take over the agreed technical operations without moving the infrastructure into a closed hosting product.
NetBird, WireGuard, or existing site connections integrate further clouds, Proxmox systems, and on-premises networks through controlled paths.
Monitoring, updates, backups, documentation, and incident response are designed across all participating systems and operated according to the selected service level.
Comparison
The term managed server describes different models. Root access, stack flexibility, and assigned operational responsibility are the key differences.
| Model | Root access | Operations | Suitable for |
|---|---|---|---|
| Hetzner Cloud / Root Server | Yes | By your team | Teams with in-house Linux administration |
| Hetzner Managed Server | No, regular Linux user | Standardised by Hetzner | Web, mail, and database services within the product scope |
| Hetzner server with WZ-IT | Yes, in your account | Under the agreed WZ-IT scope | Custom Linux stacks, containers, platforms, and existing servers |
Takeover
An existing server is not taken over blindly. Risks, responsibilities, and required transition work are documented before operations begin.
Record servers, access, services, updates, backups, and known risks
Agree responsibilities, service level, maintenance windows, and transition plan
Secure access, connect monitoring, and verify backup status
Handle patches, alerts, incidents, and agreed changes with traceability
Service scope
With Monitoring Only, our team reviews alerts and notifies your team during service hours; incident resolution stays with you. Your servers remain in your provider account. The first managed Linux server starts at €149.90; progressive volume pricing applies from the second server.
Onboarding typically starts within 1 to 2 business days after signing
The tiers account for lower onboarding and coordination effort per system when several similar servers are operated together. Special stacks and clusters are priced after the audit. Major migrations, new architectures, development work, and fundamental stack changes are project services and are quoted before implementation.
Scope, responsibilities, security, and onboarding
Knowledge
Decision support and technical guidance for operations and platform architecture.
Reviews & projects
Customer feedback on monitoring, updates, maintenance, support and stable production systems.
Networking & Provisioning
WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.
Steve KirchnerManaging Director, nextGYM GmbH
International
WZ-IT designs, develops and operates infrastructure and software for clients in Germany and internationally. We deliver projects remotely and continue supporting them in ongoing operations after go-live.
Enquiry
Tell us the number of servers, platform, and key services. We will respond within one business day with the next sensible steps.
The conversation is free and non-binding.
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
Jakob ÖschlbergerInno7 GmbH
WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.
