Hetzner Cloud Servers
Existing Linux VMs, private networks, firewalls, volumes, and backups within the agreed operational scope.
Hetzner Server Management
Managed Hetzner servers: system administration and operations
We take over existing Hetzner Cloud and dedicated servers in your account. Patching, hardening, backup management, and incident response are clearly scoped; root access and the provider contract remain yours.
Cloud & dedicatedYour account remains yoursService levels up to 24/7 P1
Companies worldwide trust WZ-IT
The following are trademarks of their respective owners: Hetzner (Hetzner Online GmbH). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.
Service scope
Monitoring or full operations
Monitoring Only from €79.90Server operations from €149.90
With Monitoring Only, alerts go to your team; response by WZ-IT is not included. Your servers remain in your provider account. The first managed Linux server starts at €149.90; progressive volume pricing applies from the second server.
Operating model
Keep existing Hetzner servers in your account while outsourcing operations
With Hetzner Cloud and dedicated servers, the client is responsible for operating system, maintenance, and security. WZ-IT takes over this technical responsibility under a documented scope. This is deliberately different from Hetzner's own Managed Server product: your existing architecture remains flexible and your contracts continue unchanged.
Dedicated Root Servers
AX, EX, and other dedicated systems with operating-system operations, hardware signals, and coordinated escalation to Hetzner.
Server Auction and existing systems
Takeover following a technical audit. Hardware health, operating system, backup capability, and replacement needs are assessed first.
Proxmox and multi-node setups
Single nodes, clusters, routing, and backup are scoped separately rather than treated as one standard server.
Hetzner service areas
Which Hetzner products we include when taking over operations
We operate customer-owned Hetzner environments. Hetzner Cloud, dedicated servers, and storage products are scoped separately because their control planes, network features, recovery paths, and responsibility boundaries differ.
01Hetzner Cloud
Operate Cloud Servers and related cloud resources
We design and operate Linux systems in Hetzner Cloud together with the resources required for networking, storage, and recovery.
Responsibility boundary
Hetzner operates the data center, hardware, and cloud platform. The guest operating system, firewall rules, data, applications, and recovery procedures remain customer responsibilities unless WZ-IT takes them over.
Products and operating tasks
- Size Cloud Servers, images, and Primary IPs for the workload
- Classify Volumes, Backups, and Snapshots by data and recovery requirements
- Configure Cloud Networks, Firewalls, Load Balancers, and Floating IPs
- Use Placement Groups for suitable multi-server architectures
- Automate provisioning through the Hetzner Cloud API, CLI, or Terraform
Outcome
A documented Hetzner Cloud environment whose compute, network, and storage resources fit the operating model.
02Dedicated & Robot
Take over Dedicated Root Servers and Server Auction systems
Dedicated servers are managed through Robot and require different access, network, and hardware processes from Cloud Servers. We take over Server Auction systems only after an assessment.
Responsibility boundary
Hetzner replaces defective hardware within its product terms. WZ-IT monitors available signals, isolates faults, and coordinates tickets; hardware response times remain a Hetzner service.
Products and operating tasks
- AX, EX, RX, and other suitable Dedicated Root Servers following product assessment
- Include Robot, Rescue System, KVM console, IPMI, and hardware escalation in the operating path
- Monitor software RAID, SMART, file systems, and available hardware indicators
- Route Additional IPs, Failover IPs, and Failover subnets correctly
- Assess Server Auction systems for hardware state, lifecycle, and replacement needs
Outcome
A reliable operating path from a Linux incident through qualified hardware escalation.
03Networking & hybrid
Connect Cloud Networks, vSwitch, and external sites
Hetzner Cloud Networks and Robot vSwitch are different products. We design routing, VLANs, MTU, firewalls, and transitions between cloud, dedicated, and external sites as one architecture.
Responsibility boundary
Individual Hetzner network features do not automatically create high availability. Routing, health checks, quorum, and application failover require separate design and testing.
Products and operating tasks
- Structure private Cloud Networks for Cloud Servers and Load Balancers
- Configure Robot vSwitch for Dedicated Servers and suitable cloud-to-vSwitch links
- Select Failover IPs, Floating IPs, and Load Balancers by their actual failover behavior
- Integrate site-to-site VPN, NetBird, WireGuard, or dedicated gateway systems
- Include Hetzner DNS Console, reverse DNS, and certificate paths in operations
Outcome
Explainable network and failover paths for cloud, bare-metal, and hybrid systems.
04Storage & recovery
Use Volumes, Storage Box, and Object Storage correctly
We map Hetzner storage products to access patterns, failure domains, and recovery objectives and add application-consistent protection where needed.
Responsibility boundary
Snapshots, Cloud Backups, Storage Box, and Object Storage serve different purposes. Application-consistent protection must be defined for each system.
Products and operating tasks
- Cloud Volumes for additional block storage and separated data paths
- Cloud Backups and Snapshots for image-based recovery
- Storage Box for encrypted offsite backups and defined retention
- Hetzner Object Storage for suitable S3-compatible data and backup workloads
- Document restore tests, RPO, RTO, and restart sequence
Outcome
A recovery design that connects product capabilities, data consistency, and actual service restart.
05Platforms & operations
Operate Proxmox, containers, and applications on Hetzner
On Cloud Servers and Dedicated Servers, we can also operate the platform above the operating system. Proxmox clusters are scoped separately because of networking, quorum, and backup requirements.
Responsibility boundary
WZ-IT is an independent service provider. This offering is not Hetzner's native Managed Server product; servers and contracts remain in the customer's account.
Products and operating tasks
- Docker and Docker Compose, reverse proxies, databases, and standard services
- Proxmox VE, Proxmox Backup Server, and cluster design as a separate architecture scope
- Kubernetes on suitable cloud or bare-metal resources under a separate platform scope
- 24/7 monitoring, maintenance windows, and incident response by service level
- Migration from AWS, Azure, VMware, or existing servers with testing and rollback
Outcome
One accountable contact for infrastructure, Linux, and the explicitly agreed application scope.
Responsibility
Who is responsible for what at Hetzner?
Hetzner provides the data centre and booked infrastructure. Operation and security of Cloud and dedicated instances remain the client's responsibility.
Your responsibility at Hetzner
- The Hetzner responsibility matrix assigns operating system, software, maintenance, and security of Cloud and dedicated servers to the client.
- Monitoring of the virtual machine and the services running on it
- Backup design, retention, and application-level recovery
- Maintenance of custom containers, databases, reverse proxies, and access rules
- Decisions on maintenance windows, RPO, RTO, and escalation contacts
What we take over
- Documented operational takeover for the agreed servers and services
- Patching, hardening, and maintenance in coordinated windows
- 24/7 monitoring; WZ-IT response according to the selected service level
- Backup management and restore tests according to the agreed scope
- Incident analysis and coordination of required provider tickets
Comparison
Root server, Hetzner Managed Server, or WZ-IT operations?
The term managed server describes different models. Root access, stack flexibility, and assigned operational responsibility are the key differences.
| Model | Root access | Operations | Suitable for |
|---|---|---|---|
| Hetzner Cloud / Root Server | Yes | By your team | Teams with in-house Linux administration |
| Hetzner Managed Server | No, regular Linux user | Standardised by Hetzner | Web, mail, and database services within the product scope |
| Hetzner server with WZ-IT | Yes, in your account | Under the agreed WZ-IT scope | Custom Linux stacks, containers, platforms, and existing servers |
One operating model
One operating model for Hetzner and additional systems
The provider is only one operating location. WZ-IT connects servers, clouds, and on-premises systems into a documented environment with consistent monitoring, controlled access, and one coordinated service level.
Location and control
Contracts, accounts, and administrative control remain with you. We take over the agreed technical operations without moving the infrastructure into a closed hosting product.
Private connectivity
NetBird, WireGuard, or existing site connections integrate further clouds, Proxmox systems, and on-premises networks through controlled paths.
Operations and response
Monitoring, updates, backups, documentation, and incident response are designed across all participating systems and operated according to the selected service level.
Hetzner
Private connectivity
Cloud · Proxmox · On-premises
Monitoring · SLA · Operations
Pricing
Progressive pricing per client environment
The tiers account for lower onboarding and coordination effort per system when several similar servers are operated together. Special stacks and clusters are priced after the audit.
Servers 1€149.90 per server
Servers 2-5€119.90 per server
Servers 6-10€99.90 per server
Covered by the standard scope
- Dedicated operational scope for your instance, not shared hosting
- Patching, hardening, monitoring, and backup management according to scope
- Essential service level with initial technical response to P1 by the end of the next business day
- Provider charges remain transparent and are billed directly by Hetzner
Major migrations, new architectures, development work, and fundamental stack changes are project services and are quoted before implementation.
Takeover
From an existing Hetzner server to controlled operations
An existing server is not taken over blindly. Risks, responsibilities, and required transition work are documented before operations begin.
- 01
Assess the estate
Record servers, access, services, updates, backups, and known risks
- 02
Define scope
Agree responsibilities, service level, maintenance windows, and transition plan
- 03
Take over operations
Secure access, connect monitoring, and verify backup status
- 04
Run continuously
Handle patches, alerts, incidents, and agreed changes with traceability
Proxmox
Proxmox on Hetzner requires a dedicated architecture scope
Routing, failover IP design, private networks, quorum, storage, and recovery need to fit together. We therefore do not price Proxmox nodes and clusters like one standard Linux server.
Enquiry
Which Hetzner systems should we take over?
Tell us the number of servers, platform, and key services. We will respond within one business day with the next sensible steps.
Frequently asked questions about Hetzner server management
Scope, responsibilities, security, and onboarding
Topics
Scope and suitability
We take over standardised Linux systems in Hetzner Cloud and dedicated root servers. Server Auction systems, Proxmox, clusters, and complex application stacks are assessed first and covered by an individual scope. Hetzner web hosting and Storage Share are not Linux server management.
Yes. The contract, billing, and ownership of cloud projects or servers remain with you. WZ-IT receives only the technical access required for the agreed operations. The access model is documented during onboarding.
No. Hetzner's own Managed Server is a standardised product without client root access. WZ-IT instead takes over the agreed operations of existing root and cloud servers in your Hetzner account, leaving room for custom Linux stacks, containers, and individual architectures.
Yes, when those components are expressly included in the agreed operational scope. We distinguish between operating system, platform services, and application. Product development, major migrations, and new integrations are planned separately; small agreed changes may be covered by the flexible operations allowance from Business upwards.
Operations, security, and incidents
Monitoring runs around the clock in every tier. Essential, Business and Priority use defined service hours. Production provides a 24/7 P1 response within 60 minutes, while Critical provides a 30-minute response including a callback. The agreed scope and SLA definitions apply.
Hetzner remains responsible for the physical infrastructure. We assess operational signals, open or coordinate the provider ticket, and support the required operating-system or recovery work where covered by scope.
Backup management is part of standard server operations. Storage target, data volume, retention, encryption, and restore tests still need to be agreed for the environment. A successful backup job does not replace a planned recovery test.
Only after a risk-based assessment. An EOL system can be accepted as a temporary exception when safeguards and a binding upgrade or migration path are agreed. Indefinite standard operations without a transition are not offered.
Pricing and onboarding
Standard operations for one existing Linux server start at €149.90 net per month. Progressive volume pricing applies to servers 2 to 5 and 6 to 10 within the same client environment. Final scope is confirmed after the technical audit. You continue paying Hetzner infrastructure charges directly to Hetzner.
Yes. Monitoring Only starts at €79.90 net per client environment and month. Alerts are sent to your team; response by WZ-IT is not included. Analysis and response require server operations with the appropriate service level.
We need an inventory of servers and services, technical access, known dependencies, current backup and monitoring information, contacts, and preferred maintenance windows. Missing documentation can be built together during the audit.
More questions? We are happy to help!
Knowledge
Technical guides for Hetzner operations
Decision support and technical guidance for operations and platform architecture.
Free intro call
Let's talk about your project - honest and no strings attached
- Straight with Timo and Robin - no sales team, no pitch
- An honest take, including when we are not the right fit
- Concrete next steps for infrastructure, software or AI
No risk: worst case, you leave with a clearer understanding of your project than before.
“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
Reviews
Selected customers and projects in Germany and internationally
GermanyNetworking & ProvisioningVPNAutomationOperations
“WZ-IT moved our studio infrastructure from decentralised individual devices to a central platform: every site is securely connected via VPN, new devices are onboarded automatically and an entire site is provisioned from a template, without manual steps on location. What impressed me most is the breadth and depth of their knowledge: Timo and Robin are not a typical IT provider who sets up a server and leaves. The two of them think their way into highly complex infrastructure and software topics, work through every requirement we put in front of them, and build networking, provisioning and operations so that everything fits together in the end. WZ-IT is an excellent partner for complex software, network and architecture projects.”
Steve Kirchner
Managing Director, nextGYM GmbH
GermanyProxmox & BackupProxmoxBackupDocumentation
“Professional, honest and technically thoroughly sound: WZ-IT set up our Proxmox and backup infrastructure securely and future-proof. The consulting from Timo and Robin was objective and needs-driven, the implementation smooth and the final documentation exemplary. You can tell immediately that business-critical infrastructure is thought through holistically from the outset here and implemented with clear ownership.”
Pascal Block
Project Manager, Stadtwerke Brühl GmbH
Stadtwerke Brühl - municipal energy and infrastructure utility.
GermanyInfrastructure ModernizationData SovereigntyGDPRDocumentation
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
GermanyArchitecture ConsultingSovereign Software SelectionOpen Source Strategy
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
H
GermanyLocal AI IntegrationTechnical IntegrationImplementation
“While looking for a partner to integrate a local AI solution, we came across Timo and Robin - and could not have made a better decision. They quickly understood our requirements and solved technical challenges competently and pragmatically. We were particularly impressed by the straightforward collaboration, their high level of expertise and the speed of implementation. We are delighted to have Timo and Robin at our side as reliable business partners and look forward to our next projects together. (translated)”
Henrik Jeche
Head of IT Administration
ml&s - full-service provider for the electronics industry.
GermanySoftware DevelopmentPHP ModernizationAPI Extension
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
UAECloud MigrationAWS ExitProxmox81% Cost Reduction
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate
EVA Real Estate - leading real-estate agency in Dubai.
SwitzerlandManaged ProxmoxClusterMonitoringHigh Availability
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Aphy AG
Aphy AG - AI platform for hotel back-office.
GermanyProxmox & VirtualizationBackupVPNSecurity
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
GermanyOpen Source ArchitectureImplementationTechnical Consulting
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
BulgariaSovereign CollaborationOpen Source StackOperationsMaintenance
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
SpainProduction DeploymentCI/CDPaaSOperations
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
GermanyNetBird & KubernetesNetBirdKubernetesConsulting
“WZ-IT supported us professionally with the provisioning and setup of NetBird. Alongside the technical implementation, we also received well-founded advice on connecting our Kubernetes clusters. The recommendations were concrete and directly actionable. The collaboration was consistently reliable, fast and on equal terms. We can recommend WZ-IT without reservation.”
Kai Clauß
Head of Development, SweetConnect GmbH
SweetConnect - cross-manufacturer Industry 4.0 platform for confectionery production.
Contact
Let's Talk About Your Idea
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Arrange a callback
Companies worldwide trust WZ-IT
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