Rocket.Chat is a leading open-source communication platform that enables teams to collaborate securely and efficiently. With extensive privacy features and self-hosting capabilities, Rocket.Chat offers complete control over your communication data.
Leading companies worldwide trust WZ-IT
The following are trademarks of their respective owners: Rocket.Chat (Rocket.Chat Technologies Corp.). WZ-IT is an independent service provider and has no business, partnership, or contractual relationship with these companies. We offer independent migration, installation, hosting, and operations services.
Rocket.Chat is a leading open-source communication platform that enables teams to collaborate securely and efficiently. With extensive privacy features and self-hosting capabilities, Rocket.Chat offers complete control over your communication data.
As an experienced Rocket.Chat partner, we support you in installing, configuring, and customizing this powerful communication platform for your business.
We install, host and operate Rocket.Chat for your company - either on our secure, GDPR-compliant infrastructure in Germany or other locations, as well as on-premise in your own environment.
With 24/7 monitoring, backups and professional maintenance, we ensure maximum availability and reliable operation of your Rocket.Chat instance. Note: we host the Rocket.Chat Community Edition (MIT license) freely. Enterprise features (e.g. audit panel, advanced authentication management, engagement dashboard, custom roles) live in the /ee/ directory and require a Rocket.Chat subscription per workspace - we are happy to procure it on your behalf.
End-to-end encryption and comprehensive security features to protect your confidential conversations.
Organize your communication in thematic channels or use direct messages for private conversations.
Share files, images, and documents directly in your chats with full control over the data.
Integrated audio and video conferences for seamless team meetings directly in your communication platform.
Connect Rocket.Chat with your existing tools and workflows through numerous integrations and webhooks.
Stay connected with your team on the go with native apps for iOS and Android.
See how simple and efficient Rocket.Chat works in practice. From installation to productive use.
Professional installation on your infrastructure - on-premise, cloud or hybrid
In your data center
AWS, Azure, Hetzner & more
High-availability setup with comprehensive security and compliance features
Secure access and access control for your installation
WireGuard, NetBird or Tailscale
Keycloak, Authentik, Azure AD
TOTP, WebAuthn, YubiKey
Fail2Ban, Rate Limiting, IP Whitelisting
We set up secure VPN access to your installation - ideal for remote work and external employees.
Full-service installation with no hidden costs
Rocket.Chat combines classic REST API with a powerful Apps-Engine. This allows us to deeply intervene in the message flow and build integrations that feel like native features.
Full access to users, channels, and messages. We use the Realtime API (WebSocket) for bots that react instantly, and REST for batch operations like user sync.
The Rocket.Chat Apps-Engine allows intercepting events (PreMessageSent, PostUserCreated). We modify messages on-the-fly or prevent actions based on compliance rules.
We develop native Rocket.Chat apps in TypeScript. These run isolated in the Rocket.Chat sandbox, are update-safe, and can render UI elements like buttons or modals.
How we implement Rocket.Chat development in practice.
Standard routing for WhatsApp/Livechat isn't enough. VIP customers should be routed directly to key account managers.
A custom app checks the phone number in CRM (Salesforce/HubSpot) on message arrival and routes the chat directly to the assigned advisor.
Employees must leave the chat window and switch to HR tool for vacation requests.
A bot posts an interactive form directly in chat. The employee clicks, fills out, and the app sends the data to the HR backend.
Sensitive data (credit card numbers, passwords) must never end up in chat history.
A pre-message hook scans every message before saving via RegEx or AI. Critical content is masked or sending is blocked with a warning.
Open source enterprise-ready for productive workloads - we run your applications with highest security standards and enterprise support
Open source software for business-critical processes requires professional maintenance, continuous updates, and enterprise-grade support. With our Rocket.Chat Enterprise Managed Hosting, you get the necessary infrastructure and support to reliably operate open source in production environments. Backups, SLAs, telephone support, and personal contact - so you can focus on your core business.
We also offer customized Rocket.Chat Enterprise solutions for your specific requirements. Contact us for an individual quote.
Whether you run Rocket.Chat in-house or need to host confidentiality-professional data §203-ready - we build, operate and maintain Rocket.Chat on an encrypted on-site server. Data never leaves the building in cleartext.
See Rocket.Chat on-premise
Good choice - we'll help you get started or with operations.
As a Managed Service customer at WZ-IT, you have access to our exclusive portal: Monitor your infrastructure in real-time, schedule maintenance, request quotes, and get direct support - all in one central location.
Answers to the most important questions
Topics
Rocket.Chat is an open-source communication platform for teams (channels, DMs, files, integrations) that can be operated self-hosted or in dedicated infrastructure - with a focus on control and customization.
Rocket.Chat can be operated in an environment you control yourself (e.g., your own cloud account/server location) and is highly customizable (integrations, apps, policies). This is especially interesting when data sovereignty, integrations or individual workflows are more important than "one-size-fits-all".
Yes. Rocket.Chat offers classic team communication via channels, 1:1 DMs and group DMs - including role/permission concepts per workspace.
Rocket.Chat supports end-to-end encryption for suitable conversation types/setups. Which rooms use E2EE and how it's activated depends on the desired configuration.
Yes. Rocket.Chat comes with standard roles (Admin/User etc.) as well as omnichannel roles. Permissions can be controlled precisely; in enterprise contexts, custom roles are also possible.
Yes - Rocket.Chat can typically be connected to central identities (SSO/IdP, LDAP/AD) to cleanly control login, offboarding and policies.
In common setups yes: either directly in Rocket.Chat (depending on configuration/plan) or via your identity provider (SSO) that enforces MFA.
Rocket.Chat offers admin functions and - depending on plan/setup - extended audit/compliance options. We set up logging & access to admin actions so you can internally track what's happening.
Yes. Rocket.Chat supports retention concepts (plan/configuration dependent). We help with technical setup (e.g., per channel type/team) and document the configuration.
Yes. Rocket.Chat can bring meeting workflows into chat rooms via integrations (e.g., conference apps/providers) - including invitations, context and quick joining directly from the channel.
Files can be shared in channels/DMs. In managed hosting, we set upload limits, storage policies and access rules according to your requirements (e.g., internal vs. external rooms, retention).
Yes. Rocket.Chat offers an Omnichannel Contact Center where teams can centrally handle chats/contacts/channels (Admin/Manager/Agent roles, routing, etc.).
Yes. Rocket.Chat supports integrations via webhooks and apps, e.g., for GitLab or GitHub, to post events (issues, MRs, deployments) directly to channels.
Yes: We separate "Core Chat" from integrations, document data flows (which integration sends where) and implement policies like allowlist, token rotation, minimal permissions and separate bot users.
Yes. Rocket.Chat offers Native Federation and supports federated rooms/DMs to communicate across server boundaries (decentralized approach).
Rocket.Chat can be operated in scalable architectures (e.g., multiple app nodes, separate data services, load balancer, horizontal scaling). We size according to user count, peak load, integrations and compliance requirements.
Usually in 4 steps: (1) Requirements (users, channels, SSO, retention, integrations), (2) Architecture & security baseline, (3) Deployment + configuration (SSO, policies, backups, monitoring), (4) Go-live + operations (patch windows, incident processes, support).
Typical: Hardening, TLS, backup strategy, monitoring/alerting, regular updates, role-based admin access, separate admin accounts, logging as needed and cleanly documented operational processes.
Yes. We define maintenance windows (e.g., outside core hours), plan updates/upgrades in advance and communicate change logs as well as potential impacts (downtime/restart) transparently.
Yes. Many customers separate locations/workspaces or implement hybrid architectures. We build it so that latency, data residency requirements and operational effort fit together (including technical documentation of components).
More questions? We are happy to help!
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“WZ-IT's advice on our Azure migration was technically sound and completely non-binding right from the intro call - we took away a great deal.”
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate, UAE
EVA Real Estate - leading real-estate agency in Dubai.
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Managing Director, Aphy B.V., Netherlands
Aphy - AI platform for hotel back-office.
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate, UAE
EVA Real Estate - leading real-estate agency in Dubai.
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Managing Director, Aphy B.V., Netherlands
Aphy - AI platform for hotel back-office.
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
“Communication with WZ-IT was open, friendly and professional from the very beginning. Mr. Wevelsiep and Mr. Zins responded to every one of our questions patiently, promptly and respectfully, and contributed their own suggestions and good ideas on how to modernize our server infrastructure and adapt it even better to our needs. Throughout, WZ-IT consistently kept our need for data sovereignty and GDPR compliance in mind. Even short-notice adjustments and change requests from our side were implemented quickly and patiently and integrated consistently into the overall concept. From planning to the final handover, every step was documented transparently and comprehensively - so if a provider change should ever become necessary, the documentation would let us onboard a successor into our infrastructure very quickly. We are extremely satisfied with WZ-IT and hope to continue working together for a long time.”
Christoph Mußmann
Project Officer, DGHO e.V.
DGHO - German Society for Hematology and Medical Oncology.
“I got to know Timo and Robin as dedicated and professional partners who make a lot of things possible for their clients that initially seem impossible. I felt very well advised. The services offered have thoroughly convinced me. (translated)”
Andrea Pawlowski
Communications Manager, Golem.de
Golem.de - leading German IT news outlet.
“With Timo and Robin, you're not only on the safe side technically - you also get the best human support! Whether it's quick help in everyday life or complex IT solutions: the guys from WZ-IT think along with you, act quickly and speak a language you understand. The collaboration is uncomplicated, reliable and always on an equal footing. That makes IT fun - and above all: it works! Big thank you to the team! (translated)”
Sonja Aßer
Data Manager, ARGE
ARGE Neue Medien - master data & digital standards for plumbing and building technology.
“I recently worked with Timo and the WZ-IT team, and honestly, it turned out to be one of the best tech decisions I have made for my business. Right from the start, Timo took the time to walk me through every step in a simple and calm way. No matter how many questions I had, he never rushed me. The results speak for themselves. With WZ-IT, we reduced our monthly expenses from $1,300 down to $250. This was a huge win for us.”
Aleksandr Shuliko
CTO, EVA Real Estate, UAE
EVA Real Estate - leading real-estate agency in Dubai.
“WZ-IT manages our Proxmox cluster reliably and professionally. The team handles continuous monitoring and regular updates for us and responds very quickly to any issues or inquiries. They also configure new nodes, systems, and applications that we need to add to our cluster. With WZ-IT's proactive support, our cluster and the business-critical applications running on it remain stable, and high availability is consistently ensured. We value the professional collaboration and the noticeable relief it brings to our daily operations.”
Pascal Hakkers
Managing Director, Aphy B.V., Netherlands
Aphy - AI platform for hotel back-office.
“WZ-IT provided very competent support in implementing our server and virtualization infrastructure. As part of the project, a Proxmox-based virtualization environment was set up along with a virtual machine for our application systems. Additionally, a structured backup concept was implemented. A particular focus was on security: the setup of a VPN tunnel and the clean implementation of encryption and access concepts were professionally executed. The structured consulting as well as the reliable and swift implementation deserve special mention. We are very satisfied with the services provided and are happy to recommend WZ-IT.”
John Hellmerichs
Managing Director, AInergy GmbH
AInergy - consultancy for energy and facility management.
“We have had very good experiences with Mr. Wevelsiep and WZ-IT. The consultation was professional, clearly understandable, and at fair prices. The team not only implemented our requirements but also thought along and proactively. Instead of just processing individual tasks, they provided us with well-founded explanations that strengthened our own understanding. WZ-IT took a lot of pressure off us with their structured approach - that was exactly what we needed and is the reason why we keep coming back. (translated)”
Matthias Zimmermann
Managing Director, Annota GmbH
Annota - healthtech startup with an AI documentation assistant.
“Timo and Robin from WZ-IT set up a RocketChat server for us - and I couldn't be more satisfied! From the initial consultation to the final implementation, everything was absolutely professional, efficient, and to my complete satisfaction. I particularly appreciate the clear communication, transparent pricing, and the comprehensive expertise that both bring to the table. Even after the setup, they take care of the maintenance, which frees up my time enormously and allows me to focus on other important areas of my business - with the good feeling that our IT is in the best hands. I can recommend WZ-IT without reservation and look forward to continuing our collaboration! (translated)”
Sebastian Maier
Managing Director, Yonju GmbH
Yonju - business coaching and AI products.
“Counting on WZ-IT team was crucial, their expertise and solutions gave us the pace to deploy in production our services, even suggesting and performing improvements over our configuration and setup. We expect to keep counting on them for continuous maintenance of our services and implementation of new solutions.”
Gabriel Sanz Señor
Managing Director, Odiseo Solutions
Odiseo Solutions - software engineering for the space industry.
Whether a specific IT challenge or just an idea - we look forward to the exchange. In a brief conversation, we'll evaluate together if and how your project fits with WZ-IT.
Leading companies trust WZ-IT
Timo Wevelsiep & Robin Zins
Managing Directors of WZ-IT
